Senior Director, Client Support

Capital One

Senior Director of Client Support at Capital One transforming operating model from broad and shallow to narrow and deep. Leading strategic alliances and managing critical vendor relationships.

Posted 5/29/2026full-timeMcLean • Illinois, Virginia • 🇺🇸 United StatesSenior💰 $217,000 - $272,400 per yearWebsite

About the role

Key responsibilities & impact

Serve as a core member of the United States & Canadian Markets Operations Leadership Team
Lead and manage the strategic priorities for our most critical operations vendors
Deliver operational readiness, improve our operating model and enhance partner support
Establish and sustain a well managed operating environment and deliver impactful results

Requirements

What you’ll need

At least 10 years of experience in merchant servicing, relationship management or vendor operations within the payments industry
At least 7 years of people leadership and performance management experience
Proven track record within a Tier 1 Network or a major Merchant Acquirer
12+ years of experience in merchant servicing, relationship management or vendor operations within the payments industry
9+ years of people leadership and performance management experience
Extensive experience orchestrating large-scale, mission-critical third-party vendor or processor relationships
Experience spearheading operating model transformations and scaling organizations

Benefits

Comp & perks

performance based incentive compensation
cash bonus(es)
long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

merchant servicingrelationship managementvendor operationsoperating model transformationsperformance management

Soft Skills

leadershipstrategic prioritizationoperational readinesspartner supportorganizational scaling