Director, Client Support

Capital One

Director of Client Support at Capital One managing high-touch service for enterprise participants. Leading a management team focused on onboarding, product enablement, and relationship management.

Posted 5/29/2026full-timeRiverwoods • Illinois, Virginia • 🇺🇸 United StatesLead💰 $206,000 - $235,100 per yearWebsite

About the role

Key responsibilities & impact

Serve as a core member of the United States & Canadian Markets Operations Leadership Team
Lead the Enablement Partner Support team and provide operational support for Discover network participants including issuers, acquirers and processors
Deliver operational readiness, improve our operating model and enhance partner support
Establish and sustain a well managed operating environment and deliver impactful results

Requirements

What you’ll need

At least 8 years of experience in client support, account management or relationship management within the payments, fintech or financial services industries
At least 5 years of people leadership and performance management experience

Benefits

Comp & perks

comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

leadershipoperational supportrelationship managementperformance management