Capgemini

Call Center Representative

• Monitor and manage real-time contact center performance, including call volume, queue management, service levels, and agent adherence
• Oversee daily operational activities to ensure efficient allocation of resources and achievement of performance targets
• Analyze operational data to identify trends, risks, and opportunities for improvement
• Partner with workforce management, operations leadership, and business stakeholders to support staffing and service delivery decisions
• Coordinate and support operational projects, initiatives, and process improvements across the contact center environment
• Conduct audits and reviews of operational processes, procedures, and business initiatives to evaluate effectiveness and efficiency
• Develop reports, dashboards, and performance analyses to support operational decision-making
• Investigate operational issues and recommend solutions to improve productivity, customer experience, and business performance
• Assess the impact of business changes, new initiatives, and external factors on operational performance
• Communicate operational insights, recommendations, and risks to leadership and key stakeholders
• Support continuous improvement efforts by identifying process optimization opportunities and implementing best practices
• Collaborate with cross-functional teams to ensure consistency and alignment across operational functions

Senior Operations Analyst – Call Center

• Develop and maintain long-term workforce forecasts based on business demand, seasonal trends, staffing levels, and operational goals
• Execute forecasting and scheduling processes to ensure optimal staffing and service level performance across multiple business units
• Conduct workforce analysis to evaluate the impact of operational changes, new initiatives, tools, or process updates on staffing requirements
• Provide recommendations and insights to business leaders regarding workforce planning, staffing strategies, and schedule optimization
• Partner with Finance to support budgeting, financial forecasting, capital planning, and business case development
• Build and maintain strong relationships with operational leaders, vendor teams, Strategic Execution, Finance, Compliance, and other key stakeholders
• Analyze call volume trends, workload drivers, shrinkage factors, and workforce performance metrics to support decision-making
• Support complex scheduling activities, including shift bids, PTO planning, and capacity management initiatives
• Participate in monthly and quarterly business reviews to assess forecast accuracy and workforce performance
• Communicate workforce insights, risks, and recommendations to senior leadership and business partners
• Utilize statistical forecasting methods and workforce management tools to improve planning accuracy
• Identify opportunities for process improvements, automation, and operational efficiencies within workforce management practices
• Serve as a subject matter expert on workforce planning and forecasting initiatives within project teams and working groups

Workforce Specialist II – Call Center

Product Manager

• - Develop and execute comprehensive UAT test plans, including test objectives, scenarios, and quality criteria.
• - Analyze test results and validate that acceptance criteria are met prior to release.
• - Identify defects, support troubleshooting, and contribute to root cause analysis.
• - Collaborate with Product Owners, QA, and Agile teams throughout the development lifecycle.
• - Support change management and ensure smooth code transition across environments.
• - Track and report testing progress using defect logs and tracking tools.
• - Assist in resolving environment-related issues and support implementation activities.
• - Provide guidance on testing tools and best practices to junior testers (Levels I and II).
• - Oversee workflow, task distribution, and coordination to meet service levels.
• - Contribute to lead training and mentoring of team members.

Agile Product Manager III

Onboarding Specialist

• A solid and innovative company with a strong market presence.
• A dynamic, diverse, and multicultural work environment.
• Leaders with deep market knowledge and strategic vision.
• Continuous learning and development.

IT Onboarding Specialist

Growth Marketing

• Provide operational and administrative support to Marketing leadership and regional teams.
• Analyze regional results and help develop programs to address performance gaps.
• Support market development, loss ratio, profit, and productivity initiatives.
• Assist in communication and coordination with Regional Staff and Marketing Managers.
• Collaborate with internal teams to support Marketing Department objectives.
• Help identify priority areas and contribute to corrective actions and solutions.
• Support reporting activities and performance tracking.
• Assist District and Regional Managers as needed.
• Perform additional duties as assigned.

Agency Growth Support Manager

Marketing

• **What to expect on your journey with us:**
• - A solid and innovative company with a strong market presence
• - A dynamic, diverse, and multicultural work environment
• - Leaders with deep market knowledge and strategic vision
• - Continuous learning and development

Marketing Consultant

Content Creator

• Responsible for designing and developing learning materials for various audiences across the Customer and Agent Solutions business segment.
• Develops scalable, engaging solutions tailored to the provided project scopes.
• Acts as an in-house content designer, contributing to employee performance, productivity, and growth through cost-effective learning experiences.

Learning Content Developer

Data Engineer

• Responsible for acquiring, curating, and publishing data both on prem and in the cloud for analytical or operational uses for basic to moderate scenarios.
• Ensures the data is in a ready-to-use form that creates a single version of the truth across all data consumers, including business/technology users, reporting and visualization specialists and data scientists with coaching and support.
• Utilizes skills to translate business analytic requests/requirements into design, development, testing, deployment, and production maintenance tasks.
• Works with various technologies from big data, relational and non-relational databases, cloud environments, different programming languages and various reporting tools and is familiar with a few but requires training for some
• Consults on data projects of intermediate complexity, with limited coaching and guidance, to understand design requirement and existing business processes to lead in the design, development, and implementation of data products.
• Practices code management and integration with current architectural and data governance guidelines with reduced oversight required of leadership.
• Produces data building blocks, data models, and data flows for varying client requests such as dimensional data, standard and ad hoc reporting, data feeds, dashboard reporting, and data science research and exploration with limited assistance and coaching.
• Creates business user access methods to structured and unstructured data. Utilizes techniques such as mapping data to a common data model, natural language processing, transforming data as necessary to satisfy business rules, AI, statistical computations, and validation of data content.
• Translates business data stories into a technical story breakdown structure and work estimates for a schedule or planned agile sprint.
• Projects are of increasing complexity but require less coaching and assistance from leadership. Develops and maintains moderately complex scalable data pipelines for both streaming and batch requirements and builds out new API integrations to support increased demands of data volume and complexity.
• Preps/cleanses data to optimize for downstream reporting via Farmers standard visualization or AI/ML tools with coaching and feedback.
• Applies sound knowledge of data governance concepts with limited experience in application. Executes on mid size projects and large tasks within timelines.
• Develops data project plans and executes with some supervision.
• Performs other duties as assigned

• Responsible for acquiring, curating, and publishing data both on prem and in the cloud for analytical or operational uses.
• Ensures the data is in a ready-to-use form.
• Utilizes skills to translate business analytic requests/requirements.
• Works with various technologies from big data, relational and non-relational databases.
• Consults on data projects of intermediate complexity.
• Practices code management and integration with current architectural and data governance guidelines.
• Produces data building blocks and data flows for varying client requests.
• Creates business user access methods to data.
• Utilizes techniques such as mapping data and transforming data to satisfy business rules.
• Translates business data stories into a technical story breakdown structure.
• Develops and maintains moderately complex scalable data pipelines.
• Executes on mid size projects and identifies opportunities to optimize data workflows.

FBS Data Engineer, SQL, Power BI

Solutions Engineer

• A Solution Engineer is responsible for designing and delivering technology solutions that align with business objectives.
• This role acts as a bridge between business stakeholders and technical teams to translate requirements into scalable, efficient solutions that support complex business initiatives.
• The role acts as a knowledgeable resource to provide systems-level views of technology and devise technical solutions aligned with business objectives.
• It focuses on enhancing solution design, optimizing development processes, and effectively implementing the solution to deliver impactful solutions that meet business needs.
• The position ensures technology delivery is successful within lines of business and across the enterprise. It performs work independently while receiving required guidance or direction Engages with cross-functional business stakeholders and technical teams to understand and address complex initiatives within a business unit or at the enterprise level.
• Participates in discussions to gather requirements, develop solutions, validate technology assumptions, and evaluate implementation alternatives.
• Influences solution strategies by leveraging in-depth business knowledge and practical experience in solution engineering. Leads multiple technical projects simultaneously by prioritizing and coordinating solution engineering efforts across teams and initiatives.
• Uses established performance metrics to measure effectiveness and make necessary adjustments.
• Manages non-functional requirements and ensures compliance with industry standards throughout the solution development and delivery process.
• Acts as a servant leader for the solution by ensuring Agile Release Trains operate effectively.
• Identifies and resolves constraints across the development and delivery process while collaborating with Release Train Engineers to coordinate delivery.
• Provides a systems view of the development lifecycle to guide technology delivery and align architecture with business objectives.
• Serves solutions with one or more Agile Release Trains or business units.
• Develops and refines technical designs to meet business requirements for complex solutions while ensuring scalability and performance.
• Collaborates with developers and Agile Release Trains to align solutions with enterprise architecture.
• Works with DevOps teams to implement and maintain CI/CD pipelines that streamline deployment and integrate new features.
• Engages with quality assurance teams to validate that technical solutions meet performance and reliability standards.
• Supports development and delivery of complex solutions by ensuring technical implementations align with product roadmaps and overarching business strategies.
• Monitors progress, resolves issues affecting delivery timelines, and contributes to technical problem-solving efforts during development and deployment phases.
• Collaborates with business stakeholders and technical teams to address challenges and optimize solutions.
• Maintains technical documentation for solutions to facilitate knowledge sharing and makes updates as architecture or functionality changes.
• Engages in continuous learning to stay current with trends and technologies in solution engineering. Applies learning to enhance own skills and impact the quality of work produced. Shares best practices in solution engineering across business units and the enterprise to promote peer learning.
• Supports pioneering of design and development practices to promote innovation and improvement across solutions. Performs other duties as assigned.

FBS Solution Engineer

Backend Engineer

• Hands on Developer with experience in Java, Angular, Python, Springboot, micro-services etc.
• Experience in peer review, CICD, Security vulnerabilities fix, application monitoring, coding best practices, SDLC.
• Participates in key ceremonies to drive execution, improve flow and ensure transparency.
• Provides guidance to junior team members, when needed.
• Plans work via the preparation for and participation in Program Increment (PI) Planning and Sprint Planning, which includes developing and committing to Team PI Objectives and Sprint goals.
• Demonstrate working code to Product and Business Owners and supports the Product Owner in the execution of the iteration and PI System Demos.
• Actively participates in the Sprint Retrospectives and Inspect & Adapt to timely discuss opportunities for improvement and are responsible for carrying out the execution of improvement stories.
• Participates in Daily Stands-ups to assess progress toward sprint goals and raise impediments.
• Participates in on-going and scheduled Backlog Refinement sessions.
• Demonstrates ongoing thirst for knowledge and a desire for continuous improvement.
• Actively seeks out development opportunities to further develop skills and become a more cross-functional contributor.
• Creates an environment where knowledge and best practices are shared and fosters a culture of continuous learning and relentless improvement.
• Practices continuous exploration, continuous integration and continuous deployment necessary for building the Continuous Delivery Pipeline and implementingb DevOps.
• Conducts ongoing assessment of current state and seeks out opportunities for improvement. Conducts research, design, prototyping and other exploration activities which fosters innovation and builds alignment between the customer need and what is delivered

Agile Developer V – Java Full Stack

Executive Assistant

• Manage complex calendars, scheduling meetings, appointments
• Handle Travel arrangements, invoice management, personal agenda and events
• Prepare materials for meetings, including presentations, reports, and briefing documents.
• Serve as a gatekeeper and liaison between the Business Head and internal/external stakeholders.
• Handle confidential information with discretion and professionalism.
• Support the planning, execution, and tracking of strategic initiatives and cross-functional projects.
• Develop project plans, timelines, and tracking tools to ensure timely delivery.
• Coordinate with stakeholders across departments to gather updates and remove roadblocks.
• Monitor project progress and provide regular status updates to leadership.
• Assist in prioritizing initiatives aligned with business objectives.
• Coordinate internal communications and follow-ups on key action items.
• Support process improvement and operational efficiency initiatives.

Executive Assistant to Business Head

• Design, build, and manage end-to-end data pipelines across the medallion architecture—specifically the bronze, silver (base vault with DBT and orchestration tools, business vault), and gold layers.
• Ingest and process raw data using Spark and Amazon EMR for scalable, distributed computation.
• Develop and automate data transformations for the base vault using DBT (Data Build Tool) to standardize and model data efficiently.

Elasticsearch Data Engineer – Medallion Architecture

Recruitment

• Own full-cycle recruiting processes across multiple roles and business areas, from intake to offer stage.
• Partner closely with hiring managers to define hiring strategies, calibrate profiles, and improve decision-making quality.
• Conduct high-quality candidate assessments focused on technical fit, soft skills, communication, and long-term potential.
• Build proactive sourcing strategies and develop strong talent pipelines for current and future hiring needs.
• Manage stakeholder communication with clarity, urgency, and strong expectation management.
• Use recruiting metrics and market insights to drive decisions and improve hiring outcomes.
• Help improve recruiting operations, processes, workflows, documentation, and hiring best practices.
• Identify bottlenecks and propose scalable solutions to increase efficiency and candidate experience.
• Support interview process consistency, candidate quality standards, and overall recruiting excellence.
• Act as a trusted partner to the business, balancing speed, quality, and hiring manager experience.

Recruiter

Operations

• This position provides back-office and operational support to the claims operations by managing moderately complex workflows, ensuring data integrity, and supporting process efficiency and quality outcomes.
• This role coordinates with internal teams, supports onboarding and peer guidance, and contributes to continuous improvement initiatives.
• The position follows established procedures, production standards, and confidentiality requirements while contributing to overall operational effectiveness and service quality.