Cape

Network Operations

• Track and manage every detail of network rollouts: define project plans, coordinate resources, and escalate when things go off track.
• Develop and execute test cases for new functionality launches.
• Configure devices and create repeatable runbooks to ensure smooth deployments.
• Gather customer feedback, create and manage trouble tickets, escalate issues as needed, and dive into traces/logs to identify root causes—while keeping documentation and resolution plans up to date.
• Define and document processes to ensure smooth operations, especially during launches and testing.
• Lead launch operations planning and execution, including methods of procedure (MOPs), rollback strategies, maintenance windows, and delivery approvals.
• Build and maintain critical systems and 3rd-party tools that automate network operations.
• Deliver anonymized dashboards for partner MNOs, ensuring they have visibility into usage on their networks.

Network Operations Specialist

Communications

• Design and deliver core networks that support essential features (voice, data, messaging), address customer use cases, and solve hard problems with novel, never-been-done solutions—while ensuring scale and reliability.
• Partner across teams and vendors to stitch together solutions and bring them successfully to market.
• Implement new features with zero disruption to live users through well-planned MOPs, maintenance windows, test plans, and phased rollouts.
• Troubleshoot deeply—dig into network traces with partners and vendors to isolate root causes and resolve complex issues.
• Interconnect networks—from private to commercial, roaming to MVNO—ensuring seamless interoperability.
• Drive new standards in security and privacy, whether by encrypting data, eliminating unnecessary storage (e.g. CDRs), augmenting 3GPP/GSMA functions, or inventing new protections against malicious actors.
• Stand up new network instances in new regions or with functionality tailored to evolving customer needs.

Network Operations Specialist

Telecommunications Architect