Cantourage UK

Human Resources

• Provide day-to-day HR support to Pharmacy teams, advising on performance, absence, wellbeing, and employee relations
• Support the full employee lifecycle for Pharmacy colleagues, from onboarding and probation through to progression and exits
• Be a visible, approachable HR presence across Pharmacy - someone people trust to give clear, practical advice
• Work with managers and teams to embed a positive, inclusive culture that supports collaboration, accountability, and high standards
• Partner with recruitment and onboarding teams to ensure new Pharmacy joiners feel welcomed, supported, and part of the culture from day one
• Support managers with people processes such as performance conversations, probation reviews, and absence management
• Help bring people initiatives to life - engagement activity, recognition, wellbeing ideas, and ways to celebrate great work
• Provide HR advice aligned with UK employment law and good practice, in the context of a regulated healthcare setting
• Use feedback and people data to spot themes within Pharmacy teams and help turn them into practical, people-focused improvements
• Get involved in wider people projects when needed, from policy updates to onboarding improvements or manager training

Senior HR Partner

Performance Marketing

• Lead paid social acquisition strategy across Meta, TikTok, Reddit, and emerging platforms in the UK and international markets
• Own advanced paid social setups, including tracking, conversion events, audience segmentation, and attribution
• Analyse campaign and funnel performance to generate commercially meaningful insights
• Work cross-functionally with teams to deliver compliant, high-performing paid social assets and develop creative briefs
• Act as the paid social SME, advising on platform policy, compliance and feasibility
• Contribute to broader paid media strategy across Paid Search and other performance channels

Performance Marketing Manager

Full-stack Engineer

• Design, architect, and build performant, scalable applications using modern web technologies
• Manage and enhance cloud infrastructure (AWS/GCP) for security, scalability, and reliability
• Own solutions end-to-end – from gathering requirements with end-users, to delivery, monitoring, and continuous improvement
• Collaborate closely with a cross-functional team on projects that transform how we deliver care
• Leveraging AI to drive efficiency, build scalable solutions but underpinning that with your human expertise to ensure excellence throughout our codebase

Full Stack Engineer

Therapist

• Perform comprehensive triage of referrals and medical records to determine urgency, risk, and appropriate care pathway.
• Deliver telephone/video triage using internal policies and best practice to support decision making
• Identify exclusions, contraindications and safeguarding concerns and escalate in line with Montu policies and national guidance.
• Provide accurate and timeous record keeping
• Signpost internally and externally, escalate and refer internally as required
• Lead or contribute to pathway audits, SOP updates, and outcome measurement (e.g., PROMs, time‑to‑treatment metrics).
• Support creation of patient education materials and digital triage scripts.
• Champion clinical governance, incident reporting, and continuous improvement.
• Lead or contribute to service development for physiotherapists in the company

Physiotherapist

Consultant

• Provide high quality care for patients seeking medical cannabis treatment.
• Conduct patient consultations, including assessment and ongoing management.
• Engage in clinical outcome data collection to support evidence based practices.
• Contribute to clinical governance and maintain robust patient care standards.
• Collaborate effectively within a multidisciplinary team, including nurses and pharmacists.
• Participate in ongoing training and professional development, including bespoke specialist training in cannabis based medicines (CBMPs).

Consultant Neurologist

Customer Success Manager

• Lead the development and execution of CRM strategies across the full lifecycle to maximise patient retention, customer lifetime value, and conversion
• Collaborate across pharmacy, marketing, clinical, and customer service teams to elevate the patient journey at every stage
• Design and execute multi-channel CRM campaigns (email, SMS, in-app messaging)
• Develop lifecycle strategies to boost retention, engagement, and LTV
• Optimise CRM systems for data capture, segmentation, and journey personalisation
• Implement and monitor A/B testing frameworks with actionable performance tracking
• Translate complex data into audience insights and predictive models
• Own CRM reporting and share insights to improve cross-functional performance
• Build CRM automations triggered by events, behavioural signals, and risk profiles
• Launch feedback loops, journey surveys, and churn prevention strategies
• Identify upsell, cross-sell and reactivation opportunities
• Provide training and governance on CRM best practices and platform usage

CRM Lead

Social Media Manager

• Develop, own and lead paid social media acquisition strategies across Meta, Reddit, TikTok and emerging platforms
• Responsible for paid media strategy and performance across UK and selected international markets
• Design, implement and govern bespoke paid social frameworks, including account architecture, testing methodologies, optimisation logic and performance governance
• Ensure all activity complies with platform policies and healthcare advertising regulations
• Configure and maintain advanced paid social technical setups, including tracking frameworks, conversion events, audience segmentation and attribution logic
• Monitor, analyse and optimise performance using platform data, analytics tools and structured testing methodologies
• Manage and optimise paid media budgets to maximise return on investment, efficiency and learning outcomes
• Analyse campaign and funnel performance to generate statistically and commercially meaningful insights
• Apply hypothesis-led testing and experimentation, particularly in low-volume or constrained or regulated data environments
• Translate complex performance data into clear recommendations for senior stakeholders
• Work closely with creative, brand, UX, analytics, product and clinical teams to develop compliant, platform-appropriate creative assets
• Provide detailed creative briefs grounded in performance data and regulatory constraints
• Support integrated campaign planning across multiple marketing and business functions
• Act as a subject-matter expert for paid social performance marketing within a regulated healthcare environment
• Contribute to wider paid media strategy beyond social channels, including support for Paid Search and other performance channels
• Support campaign execution and optimisation across additional geographic markets where required
• Assist in demand forecasting, capacity planning and channel mix optimisation

Social Media Performance Manager

Manager

• Supervising, mentoring, and supporting the Patient Support Coordinator team to ensure the smooth day-to-day running of clinic operations and utilising KPIs to maintain high levels of patient support, internal quality standards and regulatory expectations are consistently met.
• Overseeing recruitment, onboarding, and training of new staff while conducting regular team meetings and performance reviews.
• Ensuring timely handling of appointment bookings, follow-ups, prescription queries, clinical escalations, and complaints.
• Conducting regular quality audits (e.g. call monitoring, patient feedback reviews) to identify training needs and service improvements, while working with the wider team to collect feedback and identify opportunities for improvement.
• Monitoring and addressing significant events, incidents, and patient complaints in collaboration with the Head of Governance.
• Supporting clinicians with operational and administrative tasks to maintain high standards of patient care
• Ensuring adherence to company policies, SOPs, and regulatory requirements, while proactively liaising with the tech support and product teams to address any technical issues
• Working closely with the leadership team to identify and implement innovative service improvement initiatives, measuring their impact on clinic performance
• Attending work-related meetings as required and maintaining all mandatory training and familiarity with company policies and SOPs

Support Centre Manager

Frontend Engineer

• Own and execute the website development and optimisation strategy aligned with business and growth goals
• Build, maintain, and optimise website pages and templates using Webflow and Wix
• Develop scalable components and implement custom code (HTML, CSS, JavaScript) where required
• Collaborate with cross-functional teams to deliver a consistent, high-performing user experience
• Act as the technical owner for all website initiatives, ensuring best-in-class web standards
• Translate marketing, product, and brand initiatives into seamless on-site user journeys
• Implement and manage conversion rate optimisation (CRO) initiatives, including A/B and multivariate testing
• Monitor site performance and user behaviour using tools such as Google Analytics, Hotjar, and other analytics platforms
• Apply SEO best practices across site structure, metadata, and technical implementation
• Ensure mobile-first design, accessibility standards, and page speed optimisation across all platforms
• Identify opportunities to improve conversion funnels, lead generation, upselling, and cross-selling
• Conduct usability testing and incorporate data-driven improvements to continuously optimise the user experience
• Collaborate with content, SEO, CRM, and paid media teams to ensure landing pages and campaigns perform effectively
• Thrive in a fast-paced, high-growth environment, where testing, iteration, and innovation drive results

Web Developer – Website Growth

• Identify, research, and reach out to relevant influencers and UGC creators
• Support the coordination of influencer campaigns, including briefing, deliverables, timelines, and approvals
• Assist with negotiations and ensure contracts and usage rights are agreed
• Build and maintain long-term creator relationships and grow a network of talent for ongoing collaboration
• Regularly source and coordinate authentic UGC aligned with campaign objectives
• Assist with the creation and production of short and long-form content when necessary
• Repurpose existing content into platform-native formats as required
• Support scheduling and publishing across TikTok, Instagram, YouTube, and other relevant platforms
• Stay up to date with platform trends and suggest reactive content opportunities
• Manage engagement across all social platforms, nurturing our community through timely, on-brand responses to comments and messages
• Regularly monitor and respond to reviews on Trustpilot and Google, ensuring timely, professional replies and adherence to best-practice guidelines
• Track review performance, flag trends, and escalate recurring themes to the wider team