Patient Support Coordinator

Cantourage UK

Patient Support Coordinator at Montu UK managing patient calls and providing assistance through their treatment journey. Focused on high-volume call handling and patient support in a compassionate manner.

Posted 7/16/2026full-timeLondon • 🇬🇧 United KingdomJunior💰 £27,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in high-volume call handling and patient assistance, ensuring accurate record management and compliance with GDPR. Exhibits strong communication skills and a customer-focused approach to enhance patient experiences.

Highest-signal resume keywords

High-Volume Call Centre ExperiencePatient Management SystemsStrong Communication SkillsCustomer/Patient-FocusedIT Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EmpathyProblem-SolvingActive ListeningSelf-MotivatedOrganised

Tools & Technologies

Patient Management SystemsCRMs

Industry Keywords

GDPR CompliancePatient AssistanceCall HandlingCustomer ServiceHealthcare

About the role

Key responsibilities & impact

High-Volume Call Handling: Manage inbound and outbound calls (around 450/week) to guide patients through their treatment journey.
Patient Assistance: Book appointments, complete required documentation, and resolve patient queries with empathy and accuracy.
Record Management: Update and maintain patient information in our management system, ensuring all data is accurate and compliant with GDPR.
Collaboration: Work closely with our clinical team to guarantee smooth patient experiences and continuity of care.
Professional Conduct: Provide efficient, polite, and empathetic service, maintaining Montu UK’s standard of excellence at all times.

Requirements

What you’ll need

High-Volume Call Centre Experience: Prior experience in a fast-paced call centre or similar environment, with evidence of handling complex queries and maintaining professionalism.
Customer/Patient-Focused: A background in customer service or healthcare, demonstrating empathy, patience, and strong problem-solving skills.
Strong Communication Skills: Excellent verbal and written communication abilities, with a knack for active listening.
IT Proficiency: Comfortable using various software tools; experience with patient management systems or CRMs is a plus.
Self-Motivated & Organised: Able to work independently, meet performance targets, and juggle multiple tasks efficiently.

Benefits

Comp & perks

40-hour work week (5 days)
25 days holiday, rising to 27 days after 1 years service, then 30 after 2 years service + bank holidays
Employer matching pension scheme up to 5%.
Opportunities for learning, development, and career progression