Technical Manager, MRP Application Engineering
Sandvik
ERPJavaScriptSQL
Technical Manager, MRP Application Engineering
CAMBRIO
full-time
Posted on:
Origin: • 🇺🇸 United States • Massachusetts, Ohio
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERPJavaScriptSQL
About the role
- Role Overview: The Application Engineering Manager for MRP Solutions leads a team of Application Engineers and Project Engineers responsible for delivering high-quality implementation, support, and training services for Sigma NEST software solutions.
- This role ensures customer satisfaction through strategic planning, team development, and operational excellence.
- This position is based in Cincinnati, Ohio with flexibility for remote work.
- We welcome applications from qualified candidates across the U.S. who are interested in working remotely.
- Only candidates who are legally authorized to work in the United States without the need for current or future sponsorship will be considered.
- Key Responsibilities: Team Leadership: Guide, mentor, and support a team of Application Engineers, and Project Engineers, fostering a collaborative and results-oriented environment.
- Project Oversight: Supervise the analysis, implementation, and support of MRP/ERP software projects, ensuring alignment with client needs and company standards.
- Customer Engagement: Act as a senior point of contact for key clients, ensuring high levels of satisfaction and proactively addressing escalations.
- Process Improvement: Continuously evaluate and improve internal processes related to software deployment, training, and support.
- Cross-functional Collaboration: Work closely with Sales, Product Development, and Customer Support teams to align technical services with business goals.
- Performance Monitoring: Define KPIs, monitor team performance, and implement strategies for continuous improvement based also with the Sandvik’s core values Delivering outcomes for our customers – not just a project or a service – we only succeed when the customer is producing parts
Requirements
- Proven experience in managing technical teams, preferably in software implementation or IT consulting.
- Strong understanding of MRP/ERP systems and business process flows (sales, purchasing, production, administration).
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Proficiency in SQL, Microsoft Office, and reporting tools (e.g., Power BI, Crystal Reports).
- Strong project management skills including planning, sche duling, and communication to key stakeholders both within SigmaNEST as well as the customer .
- Basic knowledge of CAD/CAM products.
- Experience with internal training and pre-sales support.
- Travel to client sites, estimated at up to 25%, with variability based on project needs.
