The AME Group

ERP Support Specialist

The AME Group

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

ERPJavaScriptSQL

About the role

  • Provide first-level support for ERP users, resolving issues related to system functionality, data integrity, and user access.
  • Collaborate with cross-functional teams to understand business processes and translate them into ERP solutions.
  • Assist in ERP system upgrades, testing, and documentation.
  • Monitor system performance and proactively identify areas for improvement.
  • Create and maintain user guides, training materials, and documentation.
  • Support data imports, exports, and reporting needs.
  • Escalate complex issues to ERP vendors or internal technical teams as needed.
  • Team based in South Bend, Indiana; applicants from area welcome; occasional travel for ERP group meetings and team events in South Bend.

Requirements

  • Associate or Bachelor’s degree in Information Systems, Business Administration, or a related field.
  • 2+ years of experience using or supporting ERP systems (e.g., SYSPRO, Acumatica, NetSuite, Dynamics 365).
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and manage multiple priorities.
  • Experience with SQL, report writing tools, or scripting languages is a plus.