The AME Group

Network Engineer

• Implement, and support IT solutions across various platforms, ensuring optimal performance and scalability.
• Provide daily hands on support for network infrastructure and connectivity issues.
• Respond to and resolve end user network incidents and service requests in real time.
• Collaborate with our team and our clients to design and implement solutions.
• Work closely with team and clients to provide technical guidance and ensure successful project implementation.

Customer Support

• Provide first-level support for ERP users, resolving issues related to system functionality, data integrity, and user access.
• Collaborate with cross-functional teams to understand business processes and translate them into ERP solutions.
• Assist in ERP system upgrades, testing, and documentation.
• Monitor system performance and proactively identify areas for improvement.
• Create and maintain user guides, training materials, and documentation.
• Support data imports, exports, and reporting needs.
• Escalate complex issues to ERP vendors or internal technical teams as needed.
• Team based in South Bend, Indiana; applicants from area welcome; occasional travel for ERP group meetings and team events in South Bend.

Network Engineer

ERP Support Specialist