The AME Group

Customer Support

• Provide first-level support for ERP users, resolving issues related to system functionality, data integrity, and user access.
• Collaborate with cross-functional teams to understand business processes and translate them into ERP solutions.
• Assist in ERP system upgrades, testing, and documentation.
• Monitor system performance and proactively identify areas for improvement.
• Create and maintain user guides, training materials, and documentation.
• Support data imports, exports, and reporting needs.
• Escalate complex issues to ERP vendors or internal technical teams as needed.
• Team based in South Bend, Indiana; applicants from area welcome; occasional travel for ERP group meetings and team events in South Bend.

ERP Support Specialist