Client Success Manager
Crisp
Manager
Cambridge Healthcare Research
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- As a Manager, you will contribute towards the success and growth of the business by proactively leading on business development efforts to win new work and growing existing accounts, the delivery of our larger, more complex and higher value projects, leading and developing our consulting teams, and partnering our clients to ensure we deliver high quality services that enable their strategic decision-making.
- Key responsibilities will include:
- Project leadership – Leading on and successfully delivering our larger, more complex and higher-value projects, ensuring they are delivered to plan and provide value for clients.
- Engagement leadership – Reassuring and satisfying clients as a trusted partner across a portfolio of projects and range of proposition and therapeutic areas by ensuring these are designed to address strategic and complex business issues and deliver quality and profitable solutions with an exceptional client experience.
- Delivering excellence – Planning, designing and expertly facilitating complex workshops, providing clear strategic recommendations to clients.
- Leading others – Independently lead, manage and develop consulting colleagues through effective communication and feedback, supporting personalised development to foster innovation and diverse thinking that adds value for our clients whilst building capabilities and behaviours that enable our people to realise their potential.
- Business development – Developing a deep understanding of existing accounts to identify catalytic events at company and product level that could generate new opportunities and proactively pursuing leads to grow the account. Proactively win new business through maintaining relationships with existing and former clients and developing new client contacts, securing requests for proposals, and leading on proposals and pitches.
- External engagement – Promoting Solici to enhance our strategic decision making and competitive positioning through writing blog articles and attending key events [e.g. conferences], developing professional networks, interacting with a variety of external stakeholders [e.g. clients, experts etc.] and articulating how Solici services and propositions can meet their needs.
- Internal engagement – Contributing and supporting internal improvement initiatives to increase the efficiency and delivery rate and profitability of projects and shape Solici and CHR for the future.
Requirements
- You will be an experienced life sciences manager with a proven record of successfully managing profitable projects that deliver value for clients, engaging with existing and prospective clients to understand their needs and win new business, leading and developing others to deliver high quality outputs, and utilising industry expertise and acquired knowledge to develop impactful and commercially relevant solutions for clients. You will have typically developed this over a significant career within life sciences consulting but demonstrable capability and achievements are of greater importance to us than tenure.
- You will balance your scientific background with strong commercial astuteness to achieve revenue and profitability targets, have high levels of emotional intelligence to develop effective relationships with clients and colleagues and a growth mindset to thrive in a complex and ever-changing environment.
- You will be energised by driving innovation and improvement projects that align with CHR’s strategic and cultural goals, and skilled in leading your team through change programmes.
