Client Services Representative

• Lead a team of Account Leads to deliver flawless campaigns across a portfolio of enterprise clients.
• Monitor and manage team bandwidth, ensuring balanced resourcing and sustainable high performance.
• Embed a culture of accountability through structured internal meetings, clear performance expectations, and consistent communication.
• Own the quality bar for all campaign deliverables — from activation briefs to final reports.
• Review and approve key client materials, providing strategic insights that elevate outcomes.
• Oversee campaign KPIs, flag risks early, and guide teams in optimizing performance.
• Partner with Sales and Strategy during presale to validate scopes, timelines, and deliverables — ensuring commitments align with internal capacity and standards.
• Recruit, onboard, and mentor top talent for the Services team.
• Provide structured coaching, real-time feedback, and professional development opportunities.
• Model proactive, strategic client service and set clear expectations for performance at every level.
• Identify and implement workflow improvements that reduce friction while maintaining creative excellence.
• Partner with Customer Operations, Revenue Operations, and Product to roll out scalable systems that support high-quality delivery.
• Establish playbooks and best practices that raise the bar for service delivery across the org.
• Act as a thought leader on creator economy trends, platform shifts, and cultural insights.
• Educate internal teams and clients on best practices, embedding innovation and strategic POVs into every campaign.

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