VP, Client Services
EVERSANA
Salary
💰 $150,000 - $180,000 per year
Job Level
Lead
About the role
- Lead a team of Account Leads to deliver flawless campaigns across a portfolio of enterprise clients.
- Monitor and manage team bandwidth, ensuring balanced resourcing and sustainable high performance.
- Embed a culture of accountability through structured internal meetings, clear performance expectations, and consistent communication.
- Own the quality bar for all campaign deliverables — from activation briefs to final reports.
- Review and approve key client materials, providing strategic insights that elevate outcomes.
- Oversee campaign KPIs, flag risks early, and guide teams in optimizing performance.
- Partner with Sales and Strategy during presale to validate scopes, timelines, and deliverables — ensuring commitments align with internal capacity and standards.
- Recruit, onboard, and mentor top talent for the Services team.
- Provide structured coaching, real-time feedback, and professional development opportunities.
- Model proactive, strategic client service and set clear expectations for performance at every level.
- Identify and implement workflow improvements that reduce friction while maintaining creative excellence.
- Partner with Customer Operations, Revenue Operations, and Product to roll out scalable systems that support high-quality delivery.
- Establish playbooks and best practices that raise the bar for service delivery across the org.
- Act as a thought leader on creator economy trends, platform shifts, and cultural insights.
- Educate internal teams and clients on best practices, embedding innovation and strategic POVs into every campaign.
Requirements
- 7+ years of experience in client services, influencer marketing, or digital operations, with direct leadership of client-facing teams.
- Proven success managing enterprise accounts, delivering measurable ROI, and maintaining long-term client satisfaction.
- Strong ability to balance team needs with business priorities, allocating resources effectively in high-growth contexts.
- Experience building and implementing scalable processes and workflows that drive efficiency without sacrificing creativity.
- Demonstrated success in talent development — recruiting, mentoring, and elevating high-performing teams.
- A systems mindset with the ability to connect operational details to strategic business outcomes.
- Excellent executive communication skills and the ability to influence cross-functional stakeholders.
