Client Success Manager
Crisp
Studio Manager
OVME Aesthetics
full-time
Posted on:
Origin: • 🇺🇸 United States • Virginia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Oversee and manage the daily operations of the Studio, ensuring efficient and effective delivery of services to clients.
- Supervise and provide guidance to the Studio staff, including aesthetic practitioners, medical aestheticians, medical assistants, and front desk personnel, fostering a positive and collaborative work environment.
- Monitor and analyze key performance indicators (KPIs) to evaluate the Studio’s performance, identify areas for improvement, and implement appropriate strategies.
- Prepare regular reports on the Studio’s activities, financial performance, and operational metrics for management review.
- Implement operational policies, procedures, and standards to ensure consistent high-quality service delivery.
- Coordinate and optimize the appointment scheduling system to maximize productivity while maintaining excellent patient care.
- Monitor and maintain inventory levels of medical and aesthetic supplies, equipment, and products, ensuring their availability and proper storage.
- Collaborate with the clinical team to ensure seamless coordination and communication between the clinical and administrative aspects of the Studio.
- Conduct regular staff meetings to facilitate effective communication, address concerns, and provide ongoing training and development opportunities.
- Manage client inquiries, feedback, and complaints, ensuring timely and satisfactory resolution while maintaining a high level of customer service.
- Oversee the implementation of marketing and promotional strategies to attract new clients and enhance client retention.
- Ensure compliance with relevant regulations, including health and safety standards, privacy laws, and licensing requirements.
Requirements
- 3+ years management experience.
- Exceptional written and verbal communication skills.
- Ability to thrive in a fast-paced, client-service-oriented collaborative team environment.
- Social media management experience.
- Ability to function independently with minimal supervision.
- Ability to work well independently, in a team environment, and with remote employees.
- Team player mentality.
- Strong sense of ownership and urgency.
- Extremely detail oriented.
- Self-starter and passion for learning.
- Strong organizational skills and ability to multi-task in a fast-paced environment.
- Medical CRM/Zenoti experience a plus.
- Bachelor’s degree or comparable industry experience preferred.
