Assistant Property Manager/Maintenance Technician
AGM Management LLC
Assistant Hotel Manager
Caesars Entertainment
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Review Hotel Occupancy and advise the staff of rates, special groups, events, etc. for the shift
- Attend informational and pre-convention meetings to determine if the group requires special needs
- Make employee schedule adjustments as needed (due to sick calls, etc.)
- Complete employee performance appraisals (non-union)
- Coach and discipline associates as necessary
- Control expenses to achieve an acceptable rate of return for invested expenses and complimentary services
- Identify strengths, opportunities and threats to achieve the plan, and adjust leverage strengths, take advantage of opportunities, and eliminate or minimize threats
- Recommend/implement incentive programs in each department that address reducing costs or increasing revenues
- Recommend personnel changes in assigned areas, including the hiring, promotion, demotion, and release of staff
- Develop personal relationships and manage staff to also develop personal relationships with premium players in both tables and slots, and in all markets
- Coordinate programs, activities, special events and databases with general marketing programs and systems in coordination with VIP reservations
- Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies
- Maintain close work relationships with other departments managers/supervisors to promote smooth, efficient operations
- Manage the efficient distribution of show tickets and room allocation
- Ensure that customer service issues are dealt with in a prompt and cheerful manner
- Ensure that company standards of dress and department are observed
- Provide training, orientation and necessary levels of authority to guest contact employees to attain targeted Hospitality Total Service scores
- Perform any other tasks/functions assigned by direct supervisor
Requirements
- Must be 21 years of age or older
- Experience of 3 to 5 years in the gaming industry, with at least 2 years managerial or supervisory experience in a property which generates a large percentage of revenue from destination markets and from tour and travel business, is required
- College degree in Marketing, Business Administration or related field, preferred
- Excellent interpersonal, customer service, communication, team building, and problem-solving skills
- Demonstrated ability in maintaining consistent, high quality service levels
- Must be able to respond calmly and make rational decisions when handling guest and employee conflicts
- Must be able to work at a fast pace and in stressful situations
- Must have knowledge of computer systems and applications
- Must be able to read, write, speak and understand English
- Able to write memos, letters, reports and to understand, interpret and analyze written and financial reports
- Visual abilities and tolerance needed to complete paperwork and use a computer for extended periods of time
- Ability to do a large amount of walking and standing
- Auditory abilities (with or without aids or special devices) needed for telephone usage, as well as guest and staff communication
- Must be able to perform physical job duties of line employees in emergency situations
- Must be able to maneuver in all areas of the casino, food outlets and the retail shops
- Must be able to manage multiple objectives and tasks simultaneously, and able to continually assess and reset priorities
- Must be able to get along with co-workers and work as a team
- Must present a well-groomed and professional appearance
- Must be able to work any day of the week and any shift
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
