Customer Care Representative
Instant Teams
Customer Service Representative
AmeriVet Veterinary Partners
full-time
Posted on:
Origin: • 🇺🇸 United States • Massachusetts
Visit company websiteJob Level
JuniorMid-Level
About the role
- Create a warm and welcoming impression for clients and provide outstanding first and last impressions.
- Answer the phones and differentiate between routine and emergency cases.
- Schedule appointments, greet clients, admit patients, and check out the day’s appointments.
- Process payments and manage financial information.
- Communicate between clients and other staff; manage client-staff communication.
- Remain calm and collected in the face of emergency situations and provide assurance to clients.
- Know and understand services and recommendations and clearly communicate these to clients.
- Provide for patient and client comfort by keeping the reception area clean and presentable.
- Report to Practice Manager and support the veterinary team.
Requirements
- A “people person” who enjoys working with diverse clients and is caring, friendly, and efficient.
- A professional and courteous to clients and co-workers
- Someone able to empathize with clients
- Compassionate and well-mannered if a client becomes emotional or discourteous.
- An energetic person who can handle and prioritize multiple activities and responsibilities
- Self-starter and finisher
- Team player who collaborates
- Flexible and well-organized
- Outgoing and straightforward
- One who shares information easily
- Passionate about working with animals
- Familiar with office processes and procedures.
- Excellent at handling various office equipment
- Outstanding verbal and written communication skills.
- Superb interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Proven ability to meet deadlines with excellent time management skills.
- Proficient with Microsoft Office Suite or related software.
- High School diploma or equivalent.
- At least 2 years of previous customer service experience working in veterinary medicine
- Must be able to lift up to 50 pounds at times.
- Prolonged periods of standing and sitting at a desk and working on a computer.
- Weekend availability (one Saturday per month)
- Monday to Friday 8 - 10 hour shift
