AmeriVet Veterinary Partners

Customer Support

• Create a warm and welcoming impression for clients and provide outstanding first and last impressions.
• Answer the phones and differentiate between routine and emergency cases.
• Schedule appointments, greet clients, admit patients, and check out the day’s appointments.
• Process payments and manage financial information.
• Communicate between clients and other staff; manage client-staff communication.
• Remain calm and collected in the face of emergency situations and provide assurance to clients.
• Know and understand services and recommendations and clearly communicate these to clients.
• Provide for patient and client comfort by keeping the reception area clean and presentable.
• Report to Practice Manager and support the veterinary team.

Customer Service Representative