AmeriVet Veterinary Partners

Human Resources

• Provides strategic HR leadership to regional and field teams, this includes day-to-day coaching, talent assessment & talent management, and designing & executing long-range regional people plans.
• Understands and leverages organizational trends and market insights including talent planning, org design, and turnover management to ensure proactive talent management in the region.
• Identifies key performance indicators and prioritizes work to deliver the organization’s human resource and talent management action plans; this can include, but is not limited to – engagement results, turnover management, talent assessment, and overall culture index.
• Monitors and ensures the organization's compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews and recommends modifications to policies and practices to maintain compliance.
• Provides guidance and leadership to the human resource management team; assists with resolution of human resource, compensation, and benefits questions, concerns, and issues.
• Maintains knowledge of laws, regulations, and best practices in employment law, human resources, and talent management.

Senior Director, Regional Human Resources

• Provides strategic HR leadership to regional and fields teams, this includes day to day coaching, talent assessment & talent management, and designing & executing long-range regional people plans.
• Understands and leverages organizational trends and market insights including talent planning, org design, and turnover management to ensure proactive talent management in the region.
• Identifies key performance indicators and prioritizes work to deliver the organization’s human resource and talent management action plans; this can include, but is not limited to – engagement results, turnover management, talent assessment, and overall culture index.
• Monitors and ensures the organization's compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews and recommends modifications to policies and practices to maintain compliance.
• Provides guidance and leadership to the human resource management team; assists with resolution of human resource, compensation, and benefits questions, concerns, and issues.
• Maintains knowledge of laws, regulations, and best practices in employment law, human resources, and talent management.

Customer Support

• Answer calls and emails promptly with professional, friendly service.
• Schedule appointments based on client needs and veterinarian availability, including forward booking.
• Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track.
• Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments.
• Greet clients warmly and ensure a positive experience throughout their visit.
• Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team.
• Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor.
• Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives.
• Update client and patient records in our practice management system with accuracy and efficiency.
• Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims.
• Maintain organized records of client communications and appointments to streamline operations.
• Provide clients with accurate post-visit instructions, including medication schedules and follow-up care.
• Help maintain a clean, organized reception area and assist with daily practice operations as needed.
• Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store.

Customer Service Representative

Manager

• Oversee the day-to-day operations of a veterinary practice.
• Ensure efficient and high-quality care for patients.
• Deliver outstanding service to clients.
• Manage the administrative, financial, and human resources functions of the practice.
• Work closely with veterinarians and staff to maintain a positive, productive work environment.
• Supervise and lead all practice staff, including veterinary technicians, receptionists, and support staff.
• Responsible for staff recruitment, onboarding, training, and performance management.
• Develop and optimize staff schedules that align with patient needs.
• Oversee the practice’s financial operations, including budgeting and billing.
• Lead and coach the team to build meaningful connections with clients.
• Implement and refine practice policies and procedures to improve efficiency and effectiveness.

Practice Manager

Operations

• Lead and support the operational performance of veterinary practices in your region
• Build trusted relationships with Partners, Veterinarians, and Practice Managers to foster collaboration, alignment, and accountability
• Identify opportunities for operational improvement and lead the execution of initiatives that enhance efficiency, patient care, and profitability
• Support and guide hospitals in achieving their financial goals, including analyzing P&Ls and adjusting strategies as needed
• Oversee the successful onboarding and integration of new hospitals into the AmeriVet network
• Coach and mentor hospital leaders to drive a culture of excellence, engagement, and client satisfaction
• Ensure consistent execution of best practices while honoring the individuality of each practice
• Serve as a liaison between field teams and AmeriVet’s Support Center, ensuring seamless communication and alignment

Senior Director, Regional Human Resources

Senior Director, Regional Human Resources

Customer Service Representative

Practice Manager

Director of Operations