AmeriVet Veterinary Partners

Customer Support

• Greet clients and their pets warmly upon arrival.
• Answer phone calls and respond to inquiries about services, appointments, and pet care.
• Schedule appointments and manage the clinic’s calendar efficiently.
• Maintain accurate records of client information and pet medical histories.
• Process payments and manage billing inquiries.
• Address client concerns and complaints with empathy and professionalism.
• Provide information on pet care, vaccination schedules, and preventative health measures.
• Follow up with clients after visits to ensure satisfaction and address any further questions.
• Work closely with veterinarians and veterinary technicians to ensure seamless communication.
• Assist in preparing examination rooms and ensuring cleanliness and organization within the clinic.
• Participate in team meetings to discuss clinic goals and improve service delivery.

Customer Service Representative

Security Engineer

• Develop and lead AmeriVet’s enterprise information security strategy and roadmap.
• Establish and maintain security policies, standards, and governance frameworks.
• Partner with IT and business leaders to integrate security best practices into operations and technology initiatives.
• Provide regular security risk reporting and recommendations to executive leadership.
• Lead the IT/Info Sec GRC program, including risk assessments and control frameworks.
• Ensure compliance with PCI DSS requirements and other applicable regulatory standards.
• Oversee internal and external security audits, vulnerability assessments, and remediation efforts.
• Manage third-party risk management and vendor security assessments.
• Oversee enterprise Identity and Access Management (IAM) strategies and processes.
• Implement and maintain Single Sign-On (SSO) solutions to improve both security and user experience across veterinary practices and corporate teams.
• Establish access governance, provisioning, and role-based access controls across systems.
• Oversee security monitoring and endpoint protection platforms including CrowdStrike.
• Manage incident response processes, investigations, and remediation.
• Partner with infrastructure and cloud teams to implement secure architecture and endpoint protection standards across all AmeriVet locations.
• Develop and maintain an enterprise cybersecurity risk management program.
• Lead the organization’s security incident response and recovery procedures.
• Identify emerging threats and implement proactive mitigation strategies.
• Maintain a security awareness program to educate corporate and practice teams on cybersecurity best practices.
• Promote a strong security culture across AmeriVet.

Director of Information Security

Operations

• Oversee daily operations across veterinary hospitals to ensure efficiency and consistency.
• Collaborate with executive leadership and develop strategic initiatives.
• Manage and mentor department managers and operational staff.
• Develop and manage operational budgets and monitor expenses.
• Evaluate workflows to improve operational efficiency and enforce compliance.

Director of Operations – NE Region

• Understands, communicates, and properly prioritizes scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow.
• Operates a multiple-line telephone system.
• Answers incoming calls, places, callers on hold, transfers calls, and pages staff members appropriately.
• Takes and routes messages for veterinarians and staff members.
• Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous.
• Remains calm and collected in the face of emergency situations.
• Ultimately, it is the CSR who creates a good first and last impression on our clients.
• Accepts payments, makes change, processes credit payments, and other forms of payment while maintaining an accurate cash drawer.
• Maintains accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support (scanning documents, updating records, faxing, emailing, etc.) to keep accurate and reliable client information.
• Complete all tasks as assigned by the supervisor(s).

Human Resources

• Provides strategic HR leadership to regional and field teams, this includes day-to-day coaching, talent assessment & talent management, and designing & executing long-range regional people plans.
• Understands and leverages organizational trends and market insights including talent planning, org design, and turnover management to ensure proactive talent management in the region.
• Identifies key performance indicators and prioritizes work to deliver the organization’s human resource and talent management action plans; this can include, but is not limited to – engagement results, turnover management, talent assessment, and overall culture index.
• Monitors and ensures the organization's compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews and recommends modifications to policies and practices to maintain compliance.
• Provides guidance and leadership to the human resource management team; assists with resolution of human resource, compensation, and benefits questions, concerns, and issues.
• Maintains knowledge of laws, regulations, and best practices in employment law, human resources, and talent management.

Customer Service Representative

Director of Information Security

Director of Operations – NE Region

Customer Service Representative

Senior Director, Regional Human Resources