Office Manager
Quandri
Customer Support, Mandarin
ModSquad
part-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage customer inquiries across phone, chat, and ticketing systems
- Serve as the friendly voice, helpful text, and problem-solving expert for customers
- Deliver top-tier support and ensure every interaction leaves a positive impression
- Maintain high levels of customer satisfaction
- Collaborate with a tight-knit HQ team of agents and fit into company culture
Requirements
- Fluent in Mandarin/English
- Experienced in Calls, Chats and emails
- Experience with phone, chat, and ticketing systems
- Friendly and understanding
- Good at explaining technical jargon in layman's terms
- Very strong critical thinking skills
- Good communication skills and being collaborative
- Good culture fit and attitude
- Commitment: 5 hours per week, 90 days (as needed)
- Operation hours: Friday 6am-2pm; Saturday 6am-10pm; Sunday 6am-10pm; Monday 6am-10pm
- Residents of California, Colorado, New York, and Washington are excluded from this posting
