CAA-Québec

Sales

• Collaborates closely with business lines, analysts and stakeholders to clarify, structure and validate business needs and requirements.
• Designs efficient, scalable solutions in Salesforce by leveraging the platform's native capabilities and best practices.
• Configures Salesforce features and components, prioritizing a "configure before customize" approach.
• Works with the external integrator to implement solutions, including clarifying requirements, tracking work and ensuring deliverable quality.
• Coordinates Salesforce integrations with third-party systems in collaboration with internal teams and external partners.
• Ensures execution of tests (unit, integration, system) and actively supports user acceptance testing.
• Collaborates with specialized teams (business intelligence, security, compliance, continuity) to guarantee system availability, integrity, security and reliability.
• Diagnoses and resolves complex issues related to system functionality and data quality, engaging the integrator as needed.
• Plans and coordinates Salesforce updates across the enterprise.
• Contributes to optimal management of Salesforce licenses and ongoing cost optimization.
• Manages and structures environments and deployment tiers (dev, QA, prod) while ensuring rigorous deployment practices.
• Maintains proactive technology monitoring of Salesforce releases and recommends value-added improvements.
• Works closely with the architecture team to ensure solutions align with the company's technology direction.
• Actively contributes to developing internal Salesforce skills by sharing best practices, mentoring colleagues and promoting team autonomy.

Salesforce Administrator

Director

• Develops and implements category and assortment strategies to optimize sales, margins and overall category performance.
• Analyzes sales, margins, market trends and category performance to identify opportunities to optimize assortments and improve profitability.
• Monitors and evaluates category performance, analyzes variances and recommends corrective actions.
• Leads the development and optimization of the online store in alignment with the organization’s digital transformation plan.
• Provides motivating leadership to teams during periods of transformation.
• Coaches and supports buyers in assortment management, new product introductions, range rationalization and product life-cycle management.
• Defines and optimizes pricing strategies to maximize margin and competitiveness.
• Collaborates with marketing teams to develop and execute effective promotional plans and advertising campaigns.
• Works with sales, IT, marketing and logistics teams to ensure optimal execution in-store and online (planograms, product training, sales tools).
• Produces and presents performance analyses to senior management and monitors budgets and financial results.
• Keeps abreast of market trends, innovations and best practices to maintain the competitiveness of the offering.

Director, Category Management

Analyst

• Contribute to the design, development and evolution of dashboards, analytical reports and high-value analyses.
• Ensure the quality, consistency and integrity of data as well as the reliability of produced analyses.
• Present and communicate findings and recommendations to various stakeholders, including management and executive teams.
• Contribute to prioritizing business intelligence initiatives based on business value and delivery capacity.
• Participate in the continuous improvement of BI practices, standards and processes.
• Identify opportunities for automation, optimization and innovation to increase analytical efficiency.
• Collaborate closely with internal teams, including BI, IT, marketing, finance and operations.
• Serve as a subject-matter resource and contribute to knowledge sharing and skills development within the team and the organization.

Senior Business Intelligence Analyst

Scrum Master

• Acts as a facilitator so team members can work smoothly and effectively at a sustainable pace, continuously optimizing their way of working
• Leads team ceremonies (daily stand-ups, planning, retrospectives, etc.) to maximize their value and impact on overall performance
• Supports team members in assigning and tracking tasks through to completion, reinforcing accountability and autonomy
• Contributes to backlog creation and ensures their consistency and continuous updating
• Ensures teams focus on deliverables that are a priority for the business
• Coaches teams in estimation, planning, and managing commitments, promoting increased predictability
• Promotes values such as trust and respect and encourages issues to be raised openly and resolved collaboratively
• Facilitates the removal of impediments, including those with cross-functional or organizational scope
• Coordinates dependencies with other teams and helps align initiatives, particularly in multi-team or program contexts
• Plays an active role in the continuous improvement of agile practices at both team and organizational levels
• Trains and supports team members and certain stakeholders in adopting and evolving agile practices
• Ensures visibility of progress and performance to stakeholders by providing and interpreting relevant flow metrics and indicators to support decision-making
• Contributes, through your expertise, to the evolution of product management and delivery practices within the organization