Salesforce Administrator

CAA-Québec

Salesforce Administrator optimizing Salesforce environment and ensuring integration with business needs at CAA-Québec. Contributing to technology transformations and collaborating with various teams.

Posted 5/28/2026full-timeQuébec • 🇨🇦 CanadaSeniorLeadWebsite

Tech Stack

Tools & technologies

CloudTypeScript

About the role

Key responsibilities & impact

Collaborates closely with business lines, analysts and stakeholders to clarify, structure and validate business needs and requirements.
Designs efficient, scalable solutions in Salesforce by leveraging the platform's native capabilities and best practices.
Configures Salesforce features and components, prioritizing a "configure before customize" approach.
Works with the external integrator to implement solutions, including clarifying requirements, tracking work and ensuring deliverable quality.
Coordinates Salesforce integrations with third-party systems in collaboration with internal teams and external partners.
Ensures execution of tests (unit, integration, system) and actively supports user acceptance testing.
Collaborates with specialized teams (business intelligence, security, compliance, continuity) to guarantee system availability, integrity, security and reliability.
Diagnoses and resolves complex issues related to system functionality and data quality, engaging the integrator as needed.
Plans and coordinates Salesforce updates across the enterprise.
Contributes to optimal management of Salesforce licenses and ongoing cost optimization.
Manages and structures environments and deployment tiers (dev, QA, prod) while ensuring rigorous deployment practices.
Maintains proactive technology monitoring of Salesforce releases and recommends value-added improvements.
Works closely with the architecture team to ensure solutions align with the company's technology direction.
Actively contributes to developing internal Salesforce skills by sharing best practices, mentoring colleagues and promoting team autonomy.

Requirements

What you’ll need

Bachelor's degree in Computer Science, Software Engineering, Information Technology or another relevant discipline.
8 years of experience in information technology, including a minimum of 3 years implementing and administering the Salesforce platform.
Experience delivering projects in modernization and digital transformation contexts.
Proficiency with Microsoft 365 tools (Word, Excel, PowerPoint, SharePoint, Teams).
Deep knowledge of the Salesforce platform, notably the Sales and Service modules (Field and Data Cloud modules are an asset).
Familiarity with standard Salesforce features and the ability to identify needs for custom development (code) when necessary.
Ability to assess the impact of new requirements on the Salesforce platform and propose appropriate solutions.
Excellent ability to translate business needs into concrete, effective Salesforce solutions.
Salesforce certifications and experience with Agile methodologies (Scrum, Kanban, SAFe) are assets.
Able to manage projects and multiple priorities simultaneously while meeting deadlines.
Leadership, teamwork and the ability to facilitate change while coaching colleagues.
Excellent communication skills (oral and written) and ability to simplify technical concepts for non-technical audiences.
Solution- and results-oriented with a structured approach and strong client focus.
Analytical, synthesis and prioritization skills for effective case management.
Advanced proficiency in French and working proficiency in English.

Benefits

Comp & perks

Hybrid remote work
Comprehensive group insurance
4 weeks of vacation and the option to purchase additional leave
Retirement plan (employer matches contributions between 2% and 6%)
Employee and family assistance program
Discount on your CAA-Québec membership fee
Various discounts at our travel centers, on insurance and with our partners

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SalesforceSalesforce configurationSalesforce integrationunit testingintegration testingsystem testingproject managementdigital transformationAgile methodologiescustom development

Soft Skills

collaborationleadershipteamworkcommunicationanalytical skillsproblem-solvingclient focusmentoringchange facilitationprioritization

Certifications

Salesforce certifications