Bupa

Business Analyst

• Process all incoming payments accurately, completely and on time, in line with daily deadlines.
• Manage Cash Management activities, including mailboxes, queues and payment posting/allocation.
• Set up and maintain online banking templates; verify supporting documents in line with Financial Crime policies.
• Build strong working relationships with internal teams and external customers to support smooth processes.
• Produce, validate and submit daily BACS direct debit and direct credit files for approval.
• Contribute to wider Bupa projects and cross‑functional initiatives related to Cash Management.

Cash Management Analyst

Manager

• Accountable for leading and owning Remote Service Team activities ensuring performance is optimised and clinical governance processes are adhered to.
• Support the Service Operations Manager to drive and improve operational performance across the service lines and ensure customers receive the highest standards of customer service and satisfaction.
• Take accountability for quality improvements and people management.
• Drive a culture of continuous improvement by reviewing demand, understanding customer’s needs (adults and children) and delivering process improvements.
• Proactively support the Service Operations Manager in leading and managing the business needs of the service.
• Drive and manage operational efficiencies across the service through effective utilisation and efficient scheduling of resources.
• Use insights from the Net Promoter System to continually drive improvements to the customer experience across Remote Services.
• Support the collection of the right management information and interpretation of the data using the expertise of the clinical team around you.
• Act as operational lead supporting the Service Operations Manager with new business and service lines developments.
• Analyse failure demand, customer satisfaction results, complaints, and immediate feedback.
• Working towards understanding the root cause and put in place speedy remedial actions.
• Ensure all incidents, concerns, complaints, and risks are managed in line with SLAs and Clinical Governance.

Cash Management Analyst

Service Team Manager