Brown & Brown Insurance

Marketing

• Provide leadership, direction, and oversight for Commercial Placement Specialists and Producers-in-Training within the Commercial Lines Placement Department
• Coordinate the procurement of alternative quotes and carrier options to retain existing insurance programs
• Analyze market information to develop, design and implement creative strategies for sales team members
• Monitor new markets and programs and recognize improvement areas of existing policies and competing quotes
• Negotiate with insurance carriers competitive coverage and pricing options on behalf of clients
• Establish and maintain carrier/underwriter relationships
• Coordinate and attend various carrier meetings
• Supervise teammates’ training and development by holding frequent marketing meetings and reviewing work as needed

Marketing Team Leader

Sales

• Assist in each department with data entries and clerical duties
• Learn insurance terms and practices
• Apply and develop organizational skills by prioritizing multiple projects
• Provide customer service support
• CRM management
• Other duties may apply as needed

Sales Intern

Business Development Rep

• Support strategic and senior producers on inbound and outbound efforts and strategies in Employee Benefits / Property & Casualty Insurance market.
• Effectively research, conduct needs analysis, and set appointments with qualified leads through phone calls, emails, and other methods.
• Collaborate with sales team to identify prospective clients existing insurance program and how our team may be able to propose additional comprehensive solutions to satisfy their needs.
• Facilitate sales calls and provide producer with lead information.
• Accurately enter, update, and maintain prospect information in HubSpot CRM.
• Leverage database tools for lead generation.
• Promote a commitment to achieve or exceed internal and external performance standards and department/agency goals.
• Follow agency guidelines, policies and procedures; including professional development and continuing education required for valid licensing.
• Participate in department meetings, industry conferences, and networking events when necessary.
• Promote teamwork, support, and a positive attitude in the department and office.

Business Development Representative

Human Resources

• Responsible for reviewing all human resource activities to include employment, compensation, benefits, and training and development for all existing offices.
• Develop and maintain relationship with internal operating segments.
• Assist with FLSA evaluations of job positions of all existing offices.
• Assist with transition of documentation of job positions and job evaluation systems for all existing offices.
• Analyze, audit and review payroll processes.
• Provide advice, assistance and follow-up on company policies, procedures, and documentation.
• Recommend and advise on maintenance of human resource, payroll, and benefits systems.
• Recommend policy and procedural improvements for all existing offices.

Human Resources Audit Associate

Associate

• Works directly with an established Broker.
• Analyzes market research information and sells renewal business.
• Builds and solidifies relationships with clients at all levels.
• Analyzes market information to develop strategies for sales team members and customers.
• Works with Broker to ensure all required information is obtained and policies are issued promptly.

Senior Associate Broker – Property

Customer Success Manager

• Serve as a subject‑matter resource for Employee Navigator in client meetings and internal collaboration.
• Perform root cause analysis to diagnose and resolve escalated platform and enrollment issues.
• Service new and existing moderately (or greater) complex client Employee Navigator websites, following established SOPs and best practices.
• Support moderate‑complexity (or greater) clients and enhancement projects.
• Provide daily direct support to assigned clients and indirect support through teammate development.
• Anticipate and respond to client questions related to benefits enrollment, eligibility, and system functionality.
• Support open enrollment preparation, testing, validation, and post‑open enrollment issue resolution.
• Promote teamwork, collaboration, knowledge sharing, and a positive, client‑focused approach.
• Maintain accuracy, quality, and timeliness while managing multiple client priorities.
• Interpret and follow SOPs and contribute recommendations for process and platform improvements related to Employee Navigator.

Senior Customer Success Analyst

Manager

• Develop and nurture relationships with new and existing assigned agents to drive qualified risk selection and foster long-term partnerships
• Generate new premium growth through interaction with new and existing agencies (phone calls, emails, face-to-face visits, etc.)
• Identify and develop new agency opportunities through prospecting
• Deliver training and ongoing support to new and existing agencies, ensuring clarity on systems, products, and underwriting guidelines
• Serve as a subject matter expert on our product offerings and core systems and stay informed on industry trends and competitive landscape
• Provide account management support for agencies and maintain accurate records of agency interactions using Salesforce
• Collaborate with the marketing department to ensure consistent and effective agency communication
• Proactively monitor key performance metrics and identify opportunities for improvement or additional training
• Work proactively with product management to communicate competitive information and convey necessary product modifications or new opportunities
• Meet or exceed individual or team goals consistently.

Agency Development Manager

Operations

• Answer phones, chats, and emails to solve customer service issues, questions, or concerns.
• Research policy payment history.
• Create and issue new and renewal insurance policies and invoices.
• Obtain and organize documentation required by states and/or carriers.
• Process and issue endorsements and invoices when applicable.
• Process cancellations and invoices when applicable.
• Issue notices of cancelation and non-renewals in accordance with state specific guidelines.
• Solve and/or correct agency request discrepancies or processing errors.
• Evaluate documentation and information to determine compliance with regulations or standards.
• Handle confidential information with tact and discretion.
• Partners with other departments, agents, and carriers to resolve issues and address needs.
• Follow Standard Operating Procedures for all tasks performed and provide feedback to Leads and Supervisor for revisions.
• Reflect a positive attitude toward others.
• Cross train with peers and other departments.

Service Operations Representative

General

• Examines such documents as application forms, inspection reports, insurance maps, and medical reports to determine degree of risk from such factors as applicant financial standing, age, occupation, accident experience, and value and condition of property.
• Reviews company records to determine amount of insurance in force on a single risk or group of closely related risks and evaluates possibility of losses due to catastrophe or excessive insurance.
• Work with Binding Authority Underwriters when underwriting new and renewal risks, ensuring that all required information is obtained, proper applications are complete, quotes and binders are confirmed in writing, policies are issued promptly and accurately, state filings where applicable are made, and taxes are paid according to appropriate state laws.
• Issue and/or re-issue certificates of insurance.
• Frequently coordinate and correspond with other internal and external departments via phone, mail and email to respond to questions, investigate and resolve issues, and follow up on outstanding items.
• Assist in the training of other personnel as directed, not limited to instructing and training processors and assistants, review indications, quotes, binders, submissions, and policies for completeness and accuracy.
• Ensure all correspondence and requests are documents and attached to the appropriate file in the appropriate system(s).

Broker Assistant

Actuary

• Lead client relationships, serving as the primary actuarial advisor on complex healthcare initiatives.
• Translate analytical findings into strategic recommendations for executive-level stakeholders.
• Oversee the delivery of high-quality, timely, and actionable client deliverables.
• Direct the design, execution, and peer review of advanced actuarial analyses, ensuring adherence to professional standards.
• Lead development of assumptions, methodologies, and models for pricing, reserving, forecasting, and program evaluation.
• Oversee the creation of scalable, dynamic actuarial models and analytical tools.
• Mentor, coach, and develop junior and mid-level actuarial staff.
• Partner with actuarial leadership to drive practice development initiatives.
• Foster strong cross-functional collaboration across RSC teams.
• Evaluate emerging healthcare trends, funding arrangements, and care delivery models.
• Lead actuarial components of innovative product design, network optimization, and care management evaluation.

Director – Actuarial

Data Engineer

• Design and implement end-to-end data pipelines within Azure Synapse Analytics, including: Synapse Pipelines, Dedicated and serverless SQL pools, Synapse Spark for distributed processing
• Build scalable ELT workflows transforming raw healthcare data into analytics-ready structures
• Optimize distributed workloads for performance and cost efficiency
• Design layered architecture using Azure Data Lake Storage and Synapse
• Develop healthcare data models across claims, eligibility, provider, and service dimensions
• Build aggregated datasets (PMPM, utilization, risk scoring, provider performance)
• Performance optimization/troubleshooting of existing data and pipelines
• Clear/concise documentation of data transformations and key data details
• Ensure compliance with HIPAA
• Implement validation, reconciliation, and anomaly detection frameworks

Data Analyst

• Use proprietary financial analytic tools as well as excel to dive deeply into client pharmacy spend and underlying drivers of cost
• Assist with the development of methodologies, analytics, and outcomes assessments using output from our PharmaLogicTM system
• Manage all financial aspects of the internal RFP/procurement and market-check process for Brown & Brown clients
• Actively assist and support PBM contract reviews and PBM contract negotiations
• Assist with client presentations and reporting, including the evaluation of client utilization, trends and key findings within the pharmacy benefit
• Manage, mentor and train a team of financial analysts
• Peer review of RFP evaluations
• Manage all project timelines within the financial team to ensure timely completion
• Work with other internal teams to strategize and improve system and process efficiencies
• Assist with the training of all new employees on financial projects and financial evaluations

Financial Analytics Manager

• Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions.
• Analyze and synthesize data from company databases to drive optimization and improvement of product development, marketing techniques and business strategies.
• Develop custom data models & algorithms and create data visualizations (reports and dashboards) to support user stories and drive actionable insights.
• Drive discussions on data and insights, context, and implications with business and technology partners.
• Identify, design, and implement internal process improvements & best practices such as automation of manual processes, optimization of data models and re-design of visualization for greater scalability.
• Implement observability tools that will allow for tracking of data quality, users & performance and to enable strategic planning of product enhancements & process improvements.
• Perform root cause analysis on logic changes & bug identification to identify opportunities for product improvement.
• Create and maintain product-related documentation (e.g. project plans, business & technical requirement documents, etc.).
• Communication of technical specifications to ensure that proper and optimized techniques, queries, and final deliverables are understood and incorporated into data and analytics processes.
• Comply with and adhere to all regulatory compliance areas, policies and procedures (including HIPAA requirements), and "leading practices".
• Responsible for mentorship of junior team members.
• Serve as technical liaison to business users.
• Contribute to innovative strategies by exploring, investigating, and implementing new data-centric analytics representing industry changes.

Client Engagement Manager

• Examine application forms, inspection reports, insurance maps, and loss runs to assess risk factors such as ISO classifications, applicant financials, age, occupation, accident history, and property condition.
• Review company records to determine the amount of insurance in force on single or closely related risks, evaluating potential losses from catastrophes or excessive coverage.
• Broker risks by ensuring the completion of required documentation, obtaining necessary quotes and binders in writing, issuing policies accurately, making state filings, and ensuring taxes are paid in accordance with state laws.
• Secure payments on risks bound or written to maintain proper financial controls.
• Review, analyze, and qualify risks submitted by Producers, evaluate submissions for premium and terms, and issue indications, quotes, and binders, utilizing inspection companies when necessary.
• Develop and maintain carrier and brokerage relationships to place specific risks and grow a book of business.
• Market and meet with retail agency customers to develop and cultivate relationships, fostering new business opportunities.
• Understand company facilities and broker risks when needed to successfully negotiate placements, managing quote-to-bind activities and production results.
• Service existing business, generate new business, and prioritize tasks to effectively manage workload.
• Train and guide processors and assistants, reviewing submissions for accuracy and completeness, and developing their brokering skills while reducing clerical workload.