Brightspeed

• Manage the preparation and filing of federal, state, and local income tax returns, property taxes, and indirect taxes (sales, VAT, and transactional)
• Ensure compliance with US GAAP, SOX, and tax accounting requirements
• Support transfer pricing documentation and compliance with intercompany arrangements
• Assist in responding to federal, state, and local tax audits, working with external advisors and regulators as needed
• Identify potential compliance risks and ensure processes are in place to maintain defensible tax positions
• Maintain documentation to support tax positions and audit requirements
• Support internal controls and ensure tax processes align with accounting policies and regulatory requirements
• Recommend and implement process improvements to increase efficiency and accuracy in tax operations
• Leverage tax systems, automation, and reporting tools to streamline compliance activities
• Supervise and coach tax staff, supporting their professional development and performance
• Manage work allocation and ensure timely delivery of tax filings and reporting obligations
• Collaborate with Accounting, Finance, and Legal to support tax operations and reporting
• Manage relationships with external tax advisors and consultants to ensure quality and cost-effective service delivery
• Oversee accurate preparation of tax disclosures for financial statements and internal management reports
• Provide analysis to support operational decisions and compliance requirements

Director, Tax Operations

Manager

• Analyze, design and optimize cross-functional processes and workflows across the enterprise
• Identify opportunities for automation, standardization and digital solutions, including AI
• Build and maintain a continuous improvement roadmap aligned to strategic business goals
• Evaluate, redesign and map processes in customer service, billing, sales, field operations, finance, HR, and IT
• Drive automation, digitization, and workflow orchestration for efficiency, cost reduction, and improved experience
• Partner with department heads to identify pain points and high-impact opportunities for process transformation and tailored technology solutions
• Champion a culture of continuous improvement and digital enablement
• Perform quality testing on key operational and enterprise data and certify data used in dashboards and reports
• Manage SOX testing, control evaluations, remediation, and documentation for IT general and application controls
• Promote enterprise data governance policies and partner with data stewards and owners to improve governance maturity
• Monitor industry trends and emerging technologies to drive innovation in operational excellence
• Support technology audits and data certification initiatives

Process Excellence Manager – Technology

Accounting Manager

• Oversee Expense Accounting for SG&A including payroll, benefits, other employee related activities, and other SG&A expense areas as required.
• Develop end to end accounting processes for all SG&A expense categories
• Assists in managing the monthly, quarterly and yearly close process
• Review and approve journal entries prepared by other team members as well as prepare journal entries for more complex accounting matters
• Prepare/review various balance sheet account reconciliations ensuring proper supporting documentation
• Analyze and document Income Statement and Balance Sheet fluctuations monthly
• Work closely with FP&A to review all SG&A expenses for accuracy and book correcting entries as necessary
• Liaise with teams across multiple departments and locations to obtain and distribute financial information
• Assists in managing external and internal audit activities as necessary
• Assists in developing and implementing Accounting Policies and Standard Operating Procedures to support the tracking and reporting of expense in accordance with GAAP
• Review and enhance analysis and analytical processes and controls
• Prioritize and review staff activities to ensure appropriate work quality and staff productivity
• Manage performance and ensure ongoing development of staff
• Ensure effective working relationships with key business partners
• Perform special projects and any other duties and responsibilities as may be assigned

Manager, Expense Accounting

Customer Support

• Serve as the single point of contact for strategic revenue customer accounts with complex product needs
• Proactively manage customers’ service needs ensuring high satisfaction, exceeding deliverables and timelines within the Customer Journey
• Manage interactions from order origination through revenue assurance (order origination and validation, project management, service scheduling, technical customer account management, MACD handling, billing and revenue assurance)
• Promote revenue growth, retention, and overall client satisfaction
• Provide support, coordination, and guidance on client and service delivery processes and serve as the escalation point for customer inquiries and issues
• Communicate order status and governance via client facing communication and provide Client Business Reviews at least bi-annually
• Deliver data and feedback to internal organizations on chronic performance issues and recommendations
• Support Service Assurance and Repair in Network Service Review (NSR) presentations to clients
• Initiate mitigation strategies to optimize customer solution delivery and collaborate with Sales and Operations to execute a connected Customer Journey (LBGUPS)

Customer Care Manager

Risk

• Lead the Enterprise Data Governance function: define and implement data governance frameworks, establish data ownership & stewardship, implement quality management models, and create/govern the data catalog, common data definitions and KPIs
• Establish and own an end-to-end structured program to “audit, improve, control and drive continuous improvements” across key data management and analytic processes
• Develop an enterprise analytics strategy including standardized reporting and self-service analytics; partner with analytic teams to improve data accessibility and usability; evaluate new tools to drive real-time insights
• Ensure team and stakeholder accountability for Data & Analytics excellence; form and lead enterprise data councils to align on cross-functional priorities; drive adoption and change management for all data initiatives
• Build and promote data-driven decisioning programs across the business
• Conduct comprehensive program review across all data transformation initiatives, inclusive of risk/mitigation assessment and proactive ways to continuously improve customer and shareholder value
• Prepare comprehensive reports and presentations summarizing the status of data transformation initiatives, including key milestones, achievements and challenges; present findings to senior leadership and stakeholders with actionable insights and recommendations for improvement

Director, Enterprise Data and Analytics Governance

Operations

• Managing and executing proactive maintenance tasks on network elements for voice, video, and data
• Developing and implementing plans for capacity augmentation as necessary
• Performing engineering and applied research to design and evaluate new projects
• Troubleshooting and resolving issues across IP, ATM, Ethernet, and TCP/IP networks, focusing on OSI Layers 1-3
• Configuring network equipment using CLI/TL1 commands and GUIs
• Analyzing and isolating problems at both the physical and logical layers
• Maintaining a thorough understanding of circuit and packet switching, the OSI reference model, frame relay, and ATM switching
• Communicating effectively with customers and team members to ensure a high level of service
• Working independently with minimal supervision while demonstrating flexibility and resourcefulness in challenging situations

Operations Engineer II

IT Support

• Role: IT Manager, Business Intelligence and Analytics at Brightspeed; leading the BI team to deliver reliable insights
• Lead the execution of the enterprise BI and analytics roadmap in alignment with governance standards
• Oversee development and adoption of standardized enterprise metrics and KPI frameworks across business units
• Partner with stakeholders to understand analytics needs, set priorities, and ensure timely delivery
• Collaborate with Data Engineering to ensure data pipelines, data models, and semantic layers meet BI requirements
• Manage BI tools and platforms (Tableau, Power BI, Looker), ensuring scalability, performance, and user adoption
• Establish and enforce BI development standards, including version control, documentation, and release management
• Oversee vendor management for BI and analytics platforms, including sourcing, contracting, and performance oversight
• Monitor BI solution adoption, user satisfaction, and business impact, making recommendations for improvement
• Provide leadership, mentoring, and performance management for BI team members

IT Manager, Business Intelligence and Analytics

Analyst

• Strategy Analyst to join our growing team at Brightspeed, accelerating value creation from existing initiatives via deep analytical skills and strategic problem-solving to remove roadblocks and define incremental initiatives to bridge value gaps\n• Identify gaps between transformation initiatives and budget/long-range plan targets\n• Diagnose major roadblocks to initiatives, find root causes and design plans to address\n• Partner with initiative owners to understand success factors and critical enablers\n• Identify and establish cross-initiative, organization-level enablers (e.g., change management, analytics)\n• Incremental Initiatives Identify opportunities, over and above current initiatives, to realize and surpass annual targets\n• Validate, quantify, and define implementation plan before handing over execution to an initiative lead\n• Program strategic review\n• Risk assessment of the overall value creation plan\n• Proactively identify ways to continuously improve existing transformation program and to mitigate its risks