Brightspeed

Process Excellence Manager – Technology

Brightspeed

full-time

Posted on:

Origin:  • 🇺🇸 United States • North Carolina

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Job Level

SeniorLead

Tech Stack

ApolloCloudGoogle Cloud Platform

About the role

  • Analyze, design and optimize cross-functional processes and workflows across the enterprise
  • Identify opportunities for automation, standardization and digital solutions, including AI
  • Build and maintain a continuous improvement roadmap aligned to strategic business goals
  • Evaluate, redesign and map processes in customer service, billing, sales, field operations, finance, HR, and IT
  • Drive automation, digitization, and workflow orchestration for efficiency, cost reduction, and improved experience
  • Partner with department heads to identify pain points and high-impact opportunities for process transformation and tailored technology solutions
  • Champion a culture of continuous improvement and digital enablement
  • Perform quality testing on key operational and enterprise data and certify data used in dashboards and reports
  • Manage SOX testing, control evaluations, remediation, and documentation for IT general and application controls
  • Promote enterprise data governance policies and partner with data stewards and owners to improve governance maturity
  • Monitor industry trends and emerging technologies to drive innovation in operational excellence
  • Support technology audits and data certification initiatives

Requirements

  • Bachelor's degree in Information Technology, Engineering, Business, Accounting or related field
  • 7+ years in business process improvement/engineering, operations or transformation roles
  • 3+ years in managerial or team leadership role
  • Experience leading cross-functional initiatives and managing complex process improvement projects
  • Strong skills in process mapping tools (e.g., Visio, Lucidchart)
  • Excellent communication, facilitation, and change management skills
  • IT audit, Compliance, or Technology experience
  • Data certification experience
  • Experience with various technologies, including networks, platforms, and applications
  • Ability to cultivate channels of communication to effectively influence key stakeholders at all levels
  • Demonstrated understanding of SOX, COSO, COBIT, NIST, and OWASP
  • Demonstrated knowledge of business processes and system integration controls
  • Knowledge of risk assessment and familiarity with tools and techniques used to provide control and monitoring mechanisms
  • Bonus: Experience in telecom
  • Bonus: Lean Six Sigma Black Belt or equivalent certification
  • Bonus: Google Cloud Platform (GCP) and DataPlex experience
  • Bonus: 2 years of experience in IT Audit