Bridgit

Product Manager

• Own the ‘how’ by getting hands-on with solution design, creating detailed process flows, wireframes, prototypes, and user stories to turn high-level concepts into fully scoped, developer-ready features.
• Champion an iterative delivery strategy by breaking down large projects into smaller, self-contained components.
• Ensure each release delivers real value and builds the foundation for future enhancements.
• Work with the Head of Product to help evaluate, prioritise, and track product ideas, feature requests, and continuous improvements across the roadmap.
• Scope and define new projects by breaking down complex initiatives into actionable tasks, helping to manage timelines, resource needs, and key deliverables.
• Coordinate cross-functional collaboration by working closely with developers, designers, operations, and stakeholders to ensure smooth and timely product delivery.
• Translate feedback and ideas into clear requirements, ensuring customer needs and internal insights are documented as user stories, acceptance criteria, or product specs for the development team.
• Support testing, QA, and feature rollout, helping to identify bugs, edge cases, or usability gaps to ensure a polished, high-quality user experience at launch.
• Maintain organised product documentation, keeping tools like Jira, Confluence, or Notion up to date with relevant tasks, project notes, and development progress.
• Advocate for the customer perspective across all stages of development, helping the team stay focused on solving real user problems and delivering meaningful value.
• Contribute to data-informed decisions by assisting in the collection and analysis of product usage metrics, customer feedback, and performance trends.

Senior Product Manager – Lending

People Operations

• Define and lead Bridgit's P&C strategy alongside the CEO, aligned to business objectives and our next phase of growth.
• Champion a high-performance culture that balances accountability with genuine care for our people.
• Advise the CEO and Board on people risk, organisational health, and culture as a competitive advantage.
• Lead change management as the business evolves: structural changes, new ways of working, cultural integration.
• Partner with the Executive team to design team structures that are fit for purpose today and scalable for tomorrow.
• Translate headcount plans into operational hiring roadmaps with clear accountability and timelines.
• Identify capability gaps and work with the People & Talent Lead to address them through hiring, development, or restructuring.
• Lead people-side due diligence and post-acquisition integration: workforce structure, IR risk, culture alignment, and systems consolidation.
• Ensure people processes, data quality, and documentation are investor-grade and audit-ready for any capital market activity.
• Own Fair Work compliance across all employment relationships, including modern award obligations, employment contracts, and policy frameworks.
• Manage a multi-jurisdictional workforce across employment compliance, benefits, and entity complexity, including EOR relationships.
• Ensure our HRIS supports compliance reporting, workforce analytics, and operational efficiency across all jurisdictions.
• Drive automation of repeatable people processes so the team's time is spent on high-value work.
• Build reporting capability that gives the CEO and Board meaningful, accurate people data.
• Lead and mentor the People & Talent Lead and any additional direct reports, providing strategic direction while empowering operational execution.
• Set clear priorities for the People function and ensure the team is focused on the highest-impact work.
• Serve as a trusted advisor to the CEO and ELT on leadership effectiveness, team dynamics, and complex people decisions.

Chief People Officer – Part-time

Director

• Act as a senior delegated credit authority across residential and commercial lending
• Lead high-quality decisioning on complex transactions, balancing risk and commercial outcomes
• Provide clear and consistent interpretation of credit policy
• Uplift team capability through coaching, deal reviews, and structured delegation frameworks
• Ensure strong ownership and accountability across all credit decisions
• Own credit throughput, SLAs, and conversion across the pipeline (scenario → settlement)
• Prioritise high-value and time-sensitive deals to maximise settlements
• Partner closely with Sales (BDMs/BRMs) to actively manage pipeline flow and outcomes
• Identify and remove bottlenecks impacting speed, conversion, and broker experience
• Drive disciplined pipeline management with accurate, real-time visibility and ownership
• Act as a key support to the Head of Lending across credit execution and team performance
• Own defined components of the credit function, including delegation frameworks, decision consistency, and escalations
• Step into broader leadership responsibilities as required, including cross-regional alignment
• Support the ongoing evolution of the credit operating model as the business scales
• Contribute to the design and evolution of credit policy, aligned to risk appetite and growth objectives
• Partner with senior stakeholders on new product development (e.g. residential, commercial, emerging products)
• Provide insights from credit trends and deal flow to inform policy, pricing, and portfolio strategy
• Play an active role in shaping how the credit function scales, including process, automation, and system improvements
• Set and enforce market-leading SLAs and turnaround times
• Standardise workflows across Sydney and Melbourne to ensure consistency and scalability
• Drive continuous improvement across credit processes, including automation and system utilisation
• Improve decision quality and consistency through QA, feedback loops, and data
• Act as the senior leader for the Sydney credit team and broader office environment
• Build a high-performance culture focused on accountability, responsiveness, and solution-orientation
• Lead by example with strong ownership, pace, and decision-making
• Partner cross-functionally (Sales, Settlements, Collections, Ops) to align credit with business objectives

Associate Director – Credit

Frontend Engineer

• Build and develop performant, delightful user interfaces across mobile platforms using modern frontend technologies.
• Collaborate with the product & tech teams to implement feature designs across our customer and internal software.
• Write robust, well-tested code and proactively identify areas for technical improvement or refactor.
• Share ideas and improvements backed by sound technical reasoning.
• Contribute to design and code reviews, support peers, and maintain the technical bar of the team.
• Mentor and elevate other engineers, championing engineer best practices and a culture of quality.

Mobile Frontend Developer

Customer Success Manager

• Act as the first line of support for incoming broker and customer queries via phone, chat, or email.
• Deliver exceptional service, ensuring timely and accurate responses.
• Proactively follow up on open queries until resolution.
• Educate brokers and customers on the Bridgit loan process, documentation, and next steps.
• Identify the nature of each enquiry and escalate appropriately to the relevant internal stakeholder.
• Track and manage all escalations to ensure accountability and timely closure.
• Keep brokers and customers regularly informed of progress until resolution.
• Maintain detailed records of customer and broker interactions in our systems.
• Identify recurring issues or process gaps and collaborate with Sales Operations to improve workflows.
• Provide feedback and insights to leadership on common customer pain points or service trends.
• Contribute to retention initiatives by spotting opportunities to improve customer experience and broker satisfaction.

Customer Success Representative

Business Analyst

• Documentation & Optimisation (First 3 months) Complete migration of remaining department reports (Finance, Credit, Distribution, Marketing)
• Create and maintain a comprehensive data dictionary and standard views documentation (Bronze/Silver/Gold layers)
• Document all existing Power BI reports with clear business logic and data lineage
• Build and maintain a "standard views sheet" documenting all reusable data assets and their business definitions
• Optimise and standardise reporting processes across all departments
• Building New Capabilities (Ongoing) Design and specify new reports and dashboards to support product expansion and business growth
• Maintain the standard views documentation, ensuring all new data assets are properly catalogued
• Define requirements for self-service analytics that empower business users
• Partner with FP&A to develop forward-looking analytics and forecasting capabilities
• Conduct gap analysis and impact assessments for new data initiatives
• Translate complex financial and lending requirements into clear technical specifications
• Validate data quality and business logic across all reporting deliverables
• Champion data governance standards and maintain single source of truth documentation

Business Analyst – Lending

Software Engineer

• Budget and Hardware Management: Own the laptop upgrade plan, procurement processes, and hardware inventory for all engineering staff.
• Vendor and License Management: Manage SaaS subscriptions, software licenses (e.g., Jira, GitHub, AWS), and act as the primary point of contact for external tech vendors.
• Data and KPI Reporting: Standardise and track key engineering metrics across all squads, building automated reporting dashboards to give leadership clear visibility into team health.
• Process and Tooling: Advise on the administration of our engineering productivity tools and standardise workflows to reduce friction for the engineering squads.
• Onboarding/Offboarding: Design and manage a seamless onboarding experience for new engineers, ensuring they have the right hardware, access, and documentation on day one.
• Strategic Support: Act as a sounding board for the CTO; draft initial plans ("straw-manning"), proposals, and rollout strategies for new operational initiatives.
• Cross-Functional Coordination: Serve as the engineering liaison for company-wide operational rollouts, partnering closely with HR, Finance, and IT.

Engineering Operations Manager

Onboarding Specialist

• Lead the end-to-end implementation process, including scoping, data migration, system configuration, consultations and user training
• Collaborate closely with customers to gather requirements, set timelines, and manage expectations
• Analyze customer data, ensuring accuracy and alignment with project goals
• Build and execute workflows to support clients in adopting our platform efficiently
• Conduct tailored training sessions for customer teams, enabling them to maximize product value
• Monitor and report on key implementation milestones, escalating issues when necessary
• Serve as a bridge between customers and internal teams (Sales, Product, and Customer Success) to ensure a smooth handoff post-implementation

Senior Product Manager – Lending

Chief People Officer – Part-time

Associate Director – Credit

Mobile Frontend Developer

Mobile Frontend Developer

Customer Success Representative

Business Analyst – Lending

Engineering Operations Manager

Onboarding Manager