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About the role
Key responsibilities & impact- Own the ‘how’ by getting hands-on with solution design, creating detailed process flows, wireframes, prototypes, and user stories to turn high-level concepts into fully scoped, developer-ready features.
- Champion an iterative delivery strategy by breaking down large projects into smaller, self-contained components.
- Ensure each release delivers real value and builds the foundation for future enhancements.
- Work with the Head of Product to help evaluate, prioritise, and track product ideas, feature requests, and continuous improvements across the roadmap.
- Scope and define new projects by breaking down complex initiatives into actionable tasks, helping to manage timelines, resource needs, and key deliverables.
- Coordinate cross-functional collaboration by working closely with developers, designers, operations, and stakeholders to ensure smooth and timely product delivery.
- Translate feedback and ideas into clear requirements, ensuring customer needs and internal insights are documented as user stories, acceptance criteria, or product specs for the development team.
- Support testing, QA, and feature rollout, helping to identify bugs, edge cases, or usability gaps to ensure a polished, high-quality user experience at launch.
- Maintain organised product documentation, keeping tools like Jira, Confluence, or Notion up to date with relevant tasks, project notes, and development progress.
- Advocate for the customer perspective across all stages of development, helping the team stay focused on solving real user problems and delivering meaningful value.
- Contribute to data-informed decisions by assisting in the collection and analysis of product usage metrics, customer feedback, and performance trends.
Requirements
What you’ll need- 4+ years’ experience in a similar role.
- Experience in the lending industry (ideally within residential mortgages).
- Strong organisational skills and the ability to juggle multiple priorities.
- Clear and confident communication, both written and verbal.
- A proactive, can-do attitude and comfort with ambiguity.
- Interest in technology and product development—you don’t need to be technical, but you enjoy working with technical teams.
- Bonus points for: Any exposure to tools like Jira, Trello, Notion, or similar. Startup or scaleup experience.
Benefits
Comp & perks- Extra Leave – We offer birthday leave + an additional day of paid leave to be used for life events, celebrations, or just a mental health reset.
- Two Weeks from Anywhere – We encourage employees to work remotely from a location of their choice for two weeks each year.
- Learning and Development – All employees are encouraged and empowered to engage in professional development, including a number of learning initiatives run internally.
- Social Events – We have a jam-packed social scene, with events throughout the year to bring the team together!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
solution designprocess flowswireframesprototypesuser storiesQAfeature rolloutacceptance criteriaproduct specsdata analysis
Soft Skills
organisational skillscommunicationproactive attitudeability to manage multiple prioritiescollaborationcustomer advocacyproblem-solvingadaptabilityattention to detailiterative delivery