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About the role
Key responsibilities & impact- Own triage and issue management – intake, categorisation, and routing of product issues across Slack, LogRocket, HubSpot, and other feedback channels.
- Identify patterns, not just individual tickets, and drive faster resolution by connecting the right teams with the right context.
- Lead tooling and vendor research – initial discovery and structured evaluation of new tools, platforms, and vendors across areas like open banking, product analytics, and BaaS infrastructure.
- Deliver clear outputs: options and trade-offs, commercial considerations, and a recommendation.
- Support cross-squad initiatives – early-stage discovery and groundwork for strategic initiatives before formal squad ownership is established.
- Identify dependencies and gaps, align stakeholders, and keep things moving across Product, Tech, Sales, and Operations.
- Own sprint reporting and ways of working – produce clear, consistent sprint reports across squads, and own the product team’s delivery practices: discovery frameworks, Notion documentation standards, Jira hygiene, and sprint readiness.
- Generate insights and drive continuous improvement – analyse product, operational, and customer data to surface bottlenecks, inefficiencies, and automation opportunities. Provide actionable recommendations to Product and Leadership teams.
Requirements
What you’ll need- 3–4 years in product operations, business analysis, consulting, or a similar cross-functional role.
- Background in technology, fintech, or a fast-paced startup environment, with exposure to agile or product-led delivery.
- Strong structured thinking – you can take an ambiguous problem and turn it into a clear action plan.
- Fast from unknown to recommendation: you research well, synthesise clearly, and don’t sit on findings.
- Excellent stakeholder communication skills across technical and non-technical audiences.
- Highly organised, with the ability to manage multiple workstreams simultaneously without dropping threads.
- Bonus points for:
- Familiarity with Jira, Notion, HubSpot, or product analytics tools like LogRocket.
- Experience with APIs, integrations, or open banking.
- Background in consulting or strategy roles.
- Exposure to mortgage lending or regulated financial services.
Benefits
Comp & perks- Extra leave – birthday leave plus an additional day of paid leave for life events, celebrations, or a mental health reset.
- Two weeks from anywhere – work remotely from a location of your choice for two weeks each year.
- Learning and development – all team members are encouraged and empowered to engage in professional development, including internal learning initiatives.
- Social events – a jam-packed social scene with events throughout the year to bring the team together.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product operationsbusiness analysisagile deliveryproduct-led deliverydata analysissprint reportingdiscovery frameworksautomation opportunitiesAPIsintegrations
Soft Skills
structured thinkingstakeholder communicationorganisational skillsproblem-solvingsynthesis of findingscross-functional collaborationtime managementadaptabilityinitiativeinsight generation