Brasil Monks

Customer Success Manager

• Act as a CRM Analyst on an Insider project for a major e-commerce market player;
• Develop and implement the client's CRM communication strategy;
• Operate the Insider CRM platform using Email, Push, SMS and WhatsApp channels;
• Create and adjust responsive HTML email templates;
• Create and maintain segments and mailing lists for sends based on data available in the CRM platform;
• Create and schedule one-off Email, Push, SMS and WhatsApp sends;
• Create and maintain automated communication workflows/journeys/flows;
• Measure campaign results and analyze KPIs;
• Provide strategic support to the client to identify areas that can be adjusted and improved.

CRM Analyst

Product Marketing

• Purchase and operate the company’s paid media, primarily on Google Ads and Meta Ads;
• Define strategies and tactical plans to drive results;
• Optimize processes based on data from Google Analytics, Firebase, AppsFlyer/Adjust and/or clients’ databases;
• Analyze and interpret media performance data to develop insights and continuous improvements;
• Build and maintain communication and relationships with clients and vendors;
• Propose solutions using new ad formats and media channels for our clients;
• Ensure best practices and proper functioning of media campaigns;
• Be available to resolve technical questions and assist with specific media-related requests;
• Demonstrate value to the client through results presentations and action plans;
• Develop and implement A/B tests to optimize media campaigns and user conversion;
• Train and upskill the team in new media practices and tools;
• Stay up to date on market trends and innovations in marketing.

Programmatic Media Specialist – GMP

Social Media Manager

• Develop and implement the editorial calendar and content strategies for social media;
• Structure and write briefs, copy and creative scripts always aligned with the client's tone of voice and values;
• Create clear, detailed and inspiring briefings to guide the design team;
• Actively monitor platforms (TikTok, Instagram, X/Twitter, etc.) for trends and trending topics to propose opportunity-driven content and real-time activations;
• Perform technical, grammatical and brand-appropriateness reviews, ensuring the final quality of in-house deliverables and materials produced by peers;
• Map, select and manage relationships with influencers and content creators aligned with the brand fit;
• Oversee the full influencer journey, from briefing and script approvals to posting and results collection;
• Work in constant synergy with operations to ensure agile workflows and timely project delivery.

Senior Social Media & Influencer Manager

Full-stack Engineer

• Design the architecture of complex systems; select technologies appropriate to the project scope, considering cost, timeline, and maintainability.
• Ensure quality and adherence to standards in code developed by other team members.
• Deliver consistent outcomes with a focus on performance, reliability, and scalability.
• Diagnose and resolve critical issues in existing systems, often under pressure and tight deadlines.
• Implement and promote good testing practices (unit, integration, automation); monitor performance metrics and production incidents.
• Translate business requirements into technical specifications and ensure all stakeholders are aligned.
• Identify opportunities to optimize processes, reduce operational costs, and improve system efficiency.

Software Engineer – Affirmative Hiring for Diverse Talent

Accounts Payable

• Executar e monitorar o processo de contas a pagar, garantindo a conformidade com políticas e prazos;
• Realizar conciliações bancárias e lançamentos contábeis, assegurando a precisão das informações;
• Processar pagamentos de fornecedores, faturas e despesas de acordo com as condições de pagamento;
• Manter relacionamento com fornecedores para resolução de pendências e negociação de prazos;
• Assegurar a conformidade com obrigações fiscais e tributárias nos pagamentos (retenções de impostos e contribuições);
• Adicionar reembolso de despesas e auxiliar colaboradores neste processo;
• Conferência e validação dos relatórios de despesas;
• Análise de informações da área;
• Acompanhar e responder os emails da área;
• Validar os documentos comprobatórios;
• Comunicação com os colaboradores.

Assistente de Contas a Pagar

Marketing

• We are looking for a professional with solid experience using SEO tools such as SEMrush, Ahrefs, Screaming Frog, Google Analytics, and Google Search Console, who can communicate complex search optimization concepts clearly and accessibly;
• The ideal candidate should be proactive, self-taught, and able to structure and execute action plans independently;
• We value candidates with analytical and creative thinking who can solve challenges strategically;
• Continuous interest in learning and professional development is essential, as well as curiosity about other company areas and their relationship with SEO;
• Having a broad perspective on both technical aspects and business impact is a plus, always prioritizing scalable and efficient solutions;
• People management and development;
• Monitoring and managing KPIs;
• Client and team relationship management;
• Data analysis;
• Creation and adaptation of communication and strategies.

Inbound Marketing Coordinator

• The CRM team is responsible for designing and validating responsive HTML emails;
• Configure sends in marketing automation tools;
• Define and create audience segments for sends;
• Participate in the strategic planning process for clients;
• Create and maintain communication journeys for channels such as Email, WhatsApp, SMS, and Push;
• Analyze results and KPIs to present outcomes and suggest improvements;
• Act as a CRM Specialist on Insider projects;
• Manage campaigns on the CRM platform (Insider);
• Manage contact databases;
• Analyze consumer behavior based on KPIs.

CRM Specialist

Artificial Intelligence

• Build internal tools, connectors, and AI agents that automate critical Media and Operations workflows;
• Design RAG (Retrieval-Augmented Generation) systems and automations while ensuring data security and privacy;
• Rapidly turn business pain points into testable interfaces to validate value before scaling;
• Connect siloed tools via APIs to create unified workflows;
• Serve as a technical reference, demonstrating that complex problems can be solved through software and AI.

Technology Specialist – AI & Automation

Recruitment

• Conduct end-to-end recruitment processes for all areas of the company;
• Partner with leadership to support profile definition, attraction strategy and hiring decisions;
• Perform strategic sourcing (hunting) and maintain active talent pipelines;
• Monitor team metrics and turn data into actionable insights;
• Present recruitment results and analyses with strategic insight and critical analysis;
• Build and strengthen partnerships with universities, student projects and academic initiatives;
• Represent the company at events and employer branding activities;
• Actively participate in continuous improvement projects within the Talent area.

Talent Acquisition Analyst – Affirmative Action for Diverse Talent

• Operação das ferramentas de automação de marketing do cliente
• Gestão das campanhas de e-mail marketing
• Desenvolver templates de e-mail em HTML e CSS
• Manutenção das listas de contatos na plataforma
• Análise de KPIs e resultados
• Apresentação de resultados e alinhamentos com o cliente
• Manter contato com os clientes via e-mail e Slack
• Organização através de ferramentas como Sheets, Trello, Notion