BPCS, Comprehensive marketing solutions, ltd.

Technical Program Manager

• Own end-to-end KPI reporting, including metric definition, instrumentation, refresh cadence, and executive-level narratives
• Develop and maintain portfolio-level metrics that reflect progress, throughput, health, risk, and value realization across programs and workstreams
• Produce recurring executive reporting packages (weekly, bi-weekly, monthly) with clear storylines, insights, and decision points
• Perform data analysis to support leadership decisions, including trend analysis, drivers, risks, and scenario comparisons
• Establish and maintain standardized metric definitions to ensure consistency, trust, and alignment across leadership reporting
• Design how data flows across operational tools and systems (e.g., work tracking, intake, operational platforms) into a unified reporting layer
• Structure and manage the data backbone, including entities, hierarchies, mappings, and standards that enable cross-tool reporting
• Integrate multiple reporting sources into consolidated, scalable models, eliminating manual data stitching
• Define and enforce data quality controls, including completeness, consistency, lineage, and reconciliation
• Enable “dashboard as the aggregator” patterns, allowing leaders to move seamlessly from high-level insights to underlying work
• Normalize and reconcile inconsistent hierarchies, rollups, and parent/child relationships using translation and mapping logic
• Design and build scalable Power BI solutions, including datasets, semantic models, measures, and reusable reporting components
• Apply best practices for tabular data modeling, metric calculations, and dashboard design
• Optimize report performance and reliability through efficient model design, refresh strategies, and query optimization
• Partner with stakeholders to translate ambiguous business questions into durable, scalable metrics and dashboards
• Partner closely with program leaders, engineering, operations, finance, and strategy stakeholders
• Act as connective tissue across teams to align on portfolio taxonomy, hierarchies, and rollups
• Influence decision-making through clear data storytelling and trusted, actionable insights

Technical Program Manager – Business Insights, Reporting

Data Engineer

• Design, build, and maintain scalable, high-quality data pipelines supporting both real-time and batch analytics workloads
• Develop and optimize ETL/ELT processes using modern cloud data technologies and orchestration tools
• Contribute to the design and evolution of lakehouse and warehouse data models that support analytics and reporting needs
• Partner with business, design, test, and development teams to understand data requirements and improve data capture strategies
• Help lead technical writing initiatives, including goal-setting, planning, and execution
• Write, edit, and maintain clear, concise, and well-structured technical documentation
• Create and improve documentation standards, organization, and knowledge-sharing processes
• Organize and curate documentation to ensure it is intuitive, discoverable, and up to date
• Advocate for consistent knowledge sharing across teams and studios
• Research and propose improvements to documentation workflows and solutions to existing pain points
• Apply modern engineering best practices to ensure reliability, scalability, and data quality across platforms

Learning and Development

• Design and develop scenario-based learning experiences that prepare teams to make effective decisions during complex escalation and support situations.
• Translate real-world escalation scenarios, stakeholder intent, and operational challenges into structured learning goals and curriculum architecture.
• Build scalable online learning programs that support continuous readiness across global teams.
• Create engaging learning content including storyboards, scripts, videos, and interactive training modules.
• Develop training that focuses on judgment, decision-making, and behavior change, not just procedural or tool-based instruction.
• Partner closely with program leads, escalation owners, and subject matter experts to gather insights and refine learning scenarios.
• Design training that helps teams anticipate risks, evaluate trade-offs, and choose appropriate escalation paths under pressure.
• Apply modern learning approaches such as scenario-based learning, adaptive learning, and AI-assisted learning concepts.
• Ensure learning programs are adaptable and effective across multiple roles, regions, and global audiences.
• Manage the lifecycle of learning deliverables including planning, development, feedback cycles, and global release readiness.
• Iterate on learning materials based on stakeholder feedback, engagement metrics, and program effectiveness signals.
• Provide guidance on scaling learning globally and tailoring messaging to different audiences and roles.

Senior Technical Instructional Designer – Scenario-Based Learning

Communications

• Lead social strategy and execution for Consumer Products partnerships and Spanish‑language channels, aligning all content with the franchise’s broader brand voice and marketing objectives.
• Develop social content calendars, campaign approaches, and channel‑specific strategies tailored to Spanish‑speaking audiences.
• Partner cross‑functionally with marketing, product, integrated teams, and stakeholders to understand priorities, timelines, and KPIs, translating them into effective social plans.
• Act as a strategic bridge between business goals and creative execution, helping shape briefs and providing guidance to creative partners.
• Manage day‑to‑day social operations: content planning, scheduling, drafting copy, publishing, and community engagement.
• Craft culturally relevant, platform‑specific content that resonates with gaming communities.
• Create, curate, and elevate content—highlighting creators, UGC, community moments, and Consumer Products stories.
• Ensure tone consistency and brand alignment across all channels.
• Engage authentically with players, creators, partners, and brands across social platforms.
• Support light moderation tasks as needed to maintain a positive and inclusive community environment.
• Track social performance across channels, providing insights and data‑driven recommendations.
• Contribute to performance dashboards, campaign recaps, and ongoing optimization efforts.
• Use data storytelling to demonstrate content impact and inform future planning.
• Maintain a strong pulse on social trends, gaming culture, creator ecosystems, and emerging platform behaviors.
• Identify opportunities to authentically connect cultural moments to the brand and Consumer Products offerings.

Communications Specialist – Gaming, Spanish Fluency

• Manage a large portfolio of programs and workstreams, including master timelines, dependencies, risks, and mitigations.
• Coordinate meetings, drive follow‑ups, and ensure accountability across 20+ active workstreams.
• Develop and deliver executive‑ready presentations, including clear visual storytelling suitable for senior leadership reviews.
• Plan and coordinate activities related to product rollouts, operational readiness, partner success initiatives, or other complex non‑IT programs.
• Present proposals, findings, status reports, and strategic recommendations to leadership and cross‑functional teams.
• Analyze resource needs, market dynamics, and business requirements to assess feasibility and guide program direction.
• Collaborate with management, operations, marketing, and delivery teams to define project specifications and operational procedures.
• Review, recommend, or approve contracts, cost estimates, and change proposals.
• Provide leadership, mentorship, and oversight to ensure team members maintain strong performance and competence.
• Consult with internal stakeholders and partners to align on program specifications, success criteria, and deliverables.

Senior Non-Technical Program Manager

Risk

• Monitor and review active cloud support cases (initially Azure-focused, expanding to broader enterprise support cases) to identify high-risk indicators.
• Evaluate technical health, customer impact, and communication quality within ongoing support engagements.
• Proactively engage support teams to mitigate potential executive escalations.
• Serve as a technical escalation point for priority and high-visibility cases.
• Maintain accurate documentation of risk assessments, actions taken, and remediation outcomes.
• Analyze historical escalation trends to identify recurring risk patterns.
• Contribute to enhancements of internal risk evaluation processes, including AI-assisted prompt refinement and data-driven insights.
• Collaborate with cross-functional teams to ensure SLA compliance and resolution quality.
• Provide feedback to support engineers to improve case handling and communication effectiveness.
• Support continuous improvement initiatives within the support operations organization.

Azure Technical Escalation Risk Engineer

Product Designer

• Partner closely with business development teams and internal stakeholders to understand business goals, user needs, and project requirements.
• Analyze user needs and software requirements to determine feasibility and scope within time, technical, and cost constraints.
• Design, develop, and modify user interfaces and software systems using data‑driven insights, scientific analysis, and modeling to predict and measure outcomes.
• Plan and define system specifications, layouts, workflows, and modifications to peripheral equipment or supporting systems.
• Coordinate installation of software systems and monitor performance to ensure alignment with design specifications.
• Leverage strong communication and problem‑solving skills to align design decisions with end‑user needs and organizational goals.
• Contribute high‑quality UX, interaction design, and visual design work across internal product initiatives.

Senior UX Designer

User Researcher

• Develop and execute robust, end‑to‑end research plans and roadmaps to guide product direction across the lifecycle.
• Conduct both qualitative and quantitative studies, including study design, recruiting, moderation, analysis, and reporting.
• Identify opportunities for user‑focused improvements, including AI‑enabled enhancements within calling, meeting, and communication scenarios.
• Translate research findings into actionable opportunities and recommendations that influence product and design decisions.
• Communicate methodologies, strategies, and insights clearly and compellingly to cross‑functional partners and leaders.
• Maintain and manage a knowledge base of research insights leveraged across product, design, and engineering teams.
• Partner with design, product, engineering, marketing, and data science teams across global collaborators.
• Participate in design reviews and planning cycles, infusing user insights and strategic recommendations.
• Advocate for UX research’s value and ensure findings inform roadmap prioritization and long‑term vision.
• Contribute to elevating research practices, shared learning, and team growth.
• Support cross‑pollination of learnings across researchers and multidisciplinary partners.
• Promote values of diversity, inclusion, transparency, and growth mindset in collaborative environments.

Senior UX Researcher

Technical Writer

• Lead the creation of a standardized, centralized source of truth for end-to-end launch process documentation
• Establish and manage a documentation platform (Wiki-style environment)
• Convert and migrate legacy content into structured formats such as Markdown
• Ensure consistency, clarity, and usability across all process documentation
• Collaborate with cross-functional stakeholders and subject matter experts (SMEs) to assess current state documentation
• Identify gaps and inconsistencies
• Define a future-state framework aligned with industry best practices
• Develop, track, and manage project plans, timelines, milestones, and scope across multiple documentation workstreams
• Lead the selection and setup of documentation tooling and Wiki-style platforms
• Troubleshoot formatting, tagging, and metadata issues to ensure usability and searchability
• Review and assess current-state documentation across multiple sources to identify gaps, redundancies, and outdated information
• Define and implement standardized templates aligned with documentation best practices
• Conduct gap analysis and define future-state documentation frameworks
• Partner with SMEs to validate processes and gather missing details
• Draft, refine, and organize process documentation, including visuals and process maps
• Facilitate stakeholder reviews and incorporate feedback into deliverables
• Ensure adherence to documentation governance standards and taxonomy structures
• Prepare presentations, updates, and cost-benefit analyses for leadership and sponsors
• Ensure project management methodology and systems development processes are followed
• Manage stakeholder communications, feedback loops, and milestone reporting

Senior Technical Writer – Knowledge Management Lead

Program Manager

• Lead 2–3 concurrent operational and process improvement programs, ensuring alignment with business objectives and measurable impact.
• Manage and resolve system integrator requests within 24–48 hour SLAs, proactively identifying and eliminating operational blockers that could impact factory operations and rack delivery.
• Provide hands-on troubleshooting and coordinate with internal engineering and external teams to resolve system and operational issues.
• Analyze operational, inventory, and ERP (SAP) data using advanced Excel and reporting tools to drive informed decision-making and maintain data accuracy.
• Develop and standardize SOPs, process documentation, and reporting dashboards (Power BI/Azure DevOps) to improve visibility and performance tracking.
• Conduct root cause analysis (RCA) and apply continuous improvement methodologies (Lean Six Sigma) to streamline workflows and enhance efficiency.
• Communicate program status, risks, and performance metrics to stakeholders and leadership while driving cross-functional alignment and change adoption.

Senior Program Manager, Supply Chain

Security Engineer

• Support a large-scale Security Development Lifecycle (SDL) program that spans thousands of engineering teams building cloud services used globally across mission‑critical industries.
• Conduct audits of technical security controls, validating secure development practices, and developing automation that improves security oversight.
• Ensure engineering teams meet required SDL milestones, KPIs, and SLAs.
• Develop automation, durable controls, and process improvements to support the security auditing function and the broader SDL program.

Program Manager – Cloud Security

Engineer

• Execute SQL performance testing across new hardware and software releases
• Identify, analyze, and document performance regressions
• Conduct performance diagnostics using SQL tools and system metrics
• Collaborate with development teams to troubleshoot and resolve performance issues
• Design and support architecture components including software, hardware, and communication layers to meet enterprise system requirements
• Ensure systems comply with enterprise IT architecture standards and integration requirements
• Evaluate workflow, system design, and organizational processes to recommend performance improvements
• Support compatibility validation within the common operating environment
• Author technical documentation related to test plans, diagnostics, and findings
• Contribute to long-term performance validation initiatives
• Provide guidance or technical direction as needed within small project scopes

Junior SQL Performance Engineer

Account Executive

• In this role, you will serve as a Cloud & AI Platforms Enterprise Sales Solution Specialist focused on the U.S. K–12 and community college education sector.
• You will partner with account teams to drive cloud modernization, AI adoption, data transformation, and hybrid infrastructure initiatives.
• Acting as a trusted advisor to superintendents, CIOs, CTOs, and senior education leaders, you will translate complex cloud, security, data, and AI capabilities into measurable educational and operational outcomes.
• You will lead opportunity qualification, shape solution strategy, and accelerate adoption of cloud platforms and modern data services while maintaining strong pipeline discipline and executive engagement.

Sales Representative – Education Solutions

• Lead social media strategy and execution for gaming marketplace initiatives, ensuring alignment with overall brand voice, social strategy, and business objectives.
• Partner cross-functionally with Marketplace, Product Marketing, and Integrated Marketing teams to translate priorities and campaign goals into actionable social plans.
• Develop strategic briefs and content recommendations that guide creative teams in producing culturally relevant, high-performing social content.
• Manage day-to-day social operations, including content planning, editorial calendar oversight, copywriting, publishing, community engagement, and light moderation.
• Identify and activate timely cultural trends, platform innovations, and creator ecosystem opportunities to drive authentic audience engagement.
• Create and elevate content at scale, highlighting creators, user-generated content, and community moments to increase discovery and sustained interest.
• Track, analyze, and report on social performance metrics, leveraging data-driven insights to optimize campaigns and demonstrate measurable impact against business goals.

Communications Specialist – Gaming

Data Analyst

• Partner with senior leadership, technical teams, and business stakeholders to gather data requirements and define scalable data implementation approaches
• Design, write, and maintain logical and physical database schemas, including identifiers and metadata, aligned with enterprise data standards
• Design, implement, automate, and support large-scale ETL pipelines to ensure reliable data ingestion, transformation, and availability
• Modify and optimize existing databases and data management systems to support evolving business needs
• Test databases, queries, and data pipelines to identify and resolve errors, performance issues, and data quality concerns
• Develop dashboards, reports, and visualizations to support operational and strategic insights
• Troubleshoot data issues end-to-end and recommend improvements to data processes, tooling, and governance
• Document data designs, workflows, and best practices to support maintainability and knowledge sharing