Technical Program Manager – Customer Success Enablement

BPCS, Comprehensive marketing solutions, ltd.

Technical Program Manager focusing on driving stakeholder engagement initiatives at Blueprint Technologies. Ensuring alignment and execution across teams with a strong emphasis on communication and ownership.

Posted 6/26/2026full-timeRemote • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $38 - $40 per hourWebsite

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Hard Skills

program coordinationcustomer successoperationsstakeholder managementreporting mechanismstracking mechanisms

Soft Skills

communication skillsorganizational skillsmeeting facilitationproactive outreachtrust buildingcommitment driving

Industry Keywords

customer success functionsaccount management principlescross-functional teamsglobal time zonesstakeholder engagement

About the role

Key responsibilities & impact

Serve as a technical program and stakeholder engagement lead responsible for driving awareness, alignment, and execution of internal initiatives across Customer Success Account Managers (CSAMs) and related field roles.
Act as the connective layer between program objectives and field execution—ensuring stakeholders understand key initiatives, commit to required actions, and follow through on deliverables.
Play a key role in improving organizational efficiency and supporting internal performance metrics through consistent engagement and accountability.
Proactively engage Customer Success Account Managers (CSAMs) to communicate program objectives, expectations, and required actions.
Schedule and lead meetings with CSAMs and cross-functional partners (e.g., technical stakeholders) to ensure understanding and alignment.
Build trust and credibility with stakeholders to drive commitment and participation.
Act as a subject matter expert (SME) on assigned initiatives, ensuring deep understanding of goals, processes, and desired outcomes.
Translate program requirements into clear, actionable steps for field teams.
Track stakeholder commitments and ensure timely completion of required actions.
Collaborate with internal teams across customer success, technical, and program functions to ensure alignment between stakeholders.

Requirements

What you’ll need

3–5+ years of experience in program coordination, customer success, operations, or stakeholder management roles
Strong understanding of customer success functions and account management principles
Proven ability to drive execution and follow-through across stakeholders without direct authority
Experience with proactive outreach, stakeholder engagement, and meeting facilitation
Excellent communication skills (written and verbal), including the ability to handle challenging conversations
Strong organizational skills with the ability to manage multiple priorities and deadlines
Experience creating and maintaining reporting and tracking mechanisms
Familiarity with enterprise environments and cross-functional team structures
Ability to work across multiple global time zones including occasional meetings with teams in Japan, India, China, and Australia.

Benefits

Comp & perks

Medical, dental, and vision coverage
Flexible Spending Account
401k program
Competitive PTO offerings
Parental Leave
Opportunities for professional growth and development