BPCS, Comprehensive marketing solutions, ltd.

Graphics Designer

• Design and polish customer-facing PowerPoint presentations and pitch decks
• Create visually compelling slides for leadership meetings, all-hands, and organizational communications
• Develop diagrams, infographics, and visual storytelling elements to simplify complex ideas
• Support SharePoint page design and layout improvements for internal communication
• Translate business requirements into creative visual concepts and layouts
• Prepare design drafts, mockups, and layout options for stakeholder review
• Create charts, graphs, and visuals from structured data inputs
• Ensure brand consistency and visual standards across all materials
• Collaborate with cross-functional teams including product, marketing, and operations
• Manage multiple design requests in a fast-paced, deadline-driven environment

Graphic Designer – Presentation & Communications, Part Time

Technical Program Manager

• Own end-to-end operational and KPI reporting, including metric definition, instrumentation, refresh cadence, and executive narratives
• Develop and maintain metrics reflecting supply, demand, and operational performance across workstreams
• Produce recurring reporting packages (weekly, bi-weekly, monthly) with clear storylines, insights, and decision points
• Perform data analysis to support leadership decisions, including trend analysis, drivers, risks, and scenario comparisons
• Establish and maintain standardized metric definitions to ensure consistency, trust, and alignment across reporting
• Design how data flows across planning, sourcing, and operational systems into a unified reporting layer
• Structure and manage the data backbone, including entities, hierarchies, mappings, and standards that enable cross-tool reporting
• Integrate multiple reporting sources into consolidated, scalable models, reducing manual data reconciliation
• Define and enforce data quality controls, including completeness, consistency, lineage, and reconciliation
• Enable “dashboard as the aggregator” patterns, allowing leaders to move seamlessly from high-level insights to underlying data
• Normalize and reconcile inconsistent hierarchies, rollups, and parent/child relationships using translation and mapping logic
• Design and build scalable Power BI solutions, including datasets, semantic models, measures, and reusable reporting components
• Apply best practices for tabular data modeling, metric calculations, and dashboard design
• Optimize report performance and reliability through efficient model design, refresh strategies, and query optimization
• Partner with stakeholders to translate ambiguous business questions into durable, scalable metrics and dashboards
• Partner closely with planning, operations, sourcing, and strategy stakeholders
• Act as connective tissue across teams to align on operational taxonomy, hierarchies, and reporting rollups
• Influence decision-making through clear data storytelling and trusted, actionable insights

Technical Program Manager – Supply Chain, Kusto, SQL

Operations

• Continuously monitor assigned queues to ensure timely intake, accurate triage, and adherence to service-level objectives
• Assign 100% of incoming cases to the appropriate resource within defined targets, balancing skills, availability, capacity, and priority
• Respond promptly to inbound chat and email requests, prioritizing high-visibility or time-sensitive communications
• Identify and resolve ambiguous or complex ownership scenarios, consulting with more experienced team members when necessary
• Actively monitor cases approaching SLA thresholds and take proactive action to prevent breaches
• Support escalation workflows by identifying the correct escalation path and facilitating timely handoffs to specialized or senior teams
• Ensure adequate global coverage across regions and time zones, accounting for out-of-office schedules, holidays, and special events
• Communicate assignments, risks, and urgent actions clearly to engineers, duty leads, and leadership through approved channels
• Provide clear and thorough handover documentation between shifts or regions to maintain operational continuity
• Follow established duty management processes, standards, and tool usage requirements
• Track case assignments and interactions and contribute to reporting, metrics reviews, and operational analysis
• Provide additional support for non-technical operational activities such as report generation, trend analysis, and data reviews
• Ensure backup coverage plans are in place and communicated when out of office to avoid service disruptions

Support Operations Coordinator

Program Manager

• Partner closely with business and delivery leaders to drive high-visibility programs from initiation through execution
• Operate in a fast-paced environment supporting a customer success-focused organization
• Help bring structure, prioritization, and visibility to complex initiatives
• Requires strong program management expertise, exceptional communication skills, and ability to lead through ambiguity while coordinating across multiple stakeholder groups and workstreams
• Own day-to-day project and portfolio tracking using a centralized tool (e.g., Planner), ensuring data is accurate, current, and actionable
• Monitor milestones, deadlines, risks, and dependencies; proactively flag delays or issues requiring attention
• Produce consistent, leadership-ready weekly status reports summarizing progress, risks, and priority actions
• Support meetings by capturing summaries, decisions, and action items, and translating them into owned tasks with due dates
• Track action-item follow-through and remind owners to ensure commitments are completed
• Coordinate scheduling and logistics for project working sessions and reviews
• Maintain an organized, up-to-date repository of project documents and deliverables

Program Manager – Portfolio

Communications

• Support studio executives and developers in maintaining authentic, community-oriented social media presences across platforms such as X, LinkedIn, Instagram, and other relevant channels.
• Partner with leaders and developers to draft, edit, and refine social media content in their voice while maintaining alignment with the studio’s tone, values, and community guidelines.
• Develop content ideas that highlight developer insights, creative processes, leadership perspectives, and behind-the-scenes context for the gaming community.
• Coordinate posting cadence and platform strategies for individual accounts, balancing consistency with real-time participation in relevant industry and community conversations.
• Monitor engagement and surface meaningful community conversations, sentiment, and feedback to executives, developers, and internal stakeholders.
• Collaborate with Marketing, Communications/PR, Community, and Game Development teams to align individual social activity with major studio moments, announcements, and cultural conversations.
• Advise leaders and developers on thoughtful community engagement and responses while maintaining discretion and brand safety.
• Ensure social content and activity adhere to company policies, including confidentiality, compliance, and community standards.
• Contribute to reporting and qualitative insights that inform best practices for executive and developer social engagement.

Corporate Communications Specialist – Gaming

Support Engineer

• Provide advanced troubleshooting and problem resolution for Microsoft technologies (Azure, Entra, GitHub, Visual Studio Code, Dynamics 365, and Windows Server).
• Debug and resolve technical issues with a focus on identifying underlying causes, not just symptoms.
• Design and implement automation tools (e.g., PowerShell scripts, command-line utilities, or small workflow automations) to optimize support operations.
• Evaluate recurring support scenarios and propose automated solutions to eliminate repetitive work.
• Collaborate with engineering and operations teams to transition manual processes into scalable automated systems.
• Support the migration from ServiceNow to Dynamics 365, ensuring smooth data and workflow transitions.
• Maintain and expand a technical knowledge base of scripts, troubleshooting steps, and best practices.
• Participate in community events, handle occasional off-hours escalations, and deliver consistent high-quality support to global users.

Azure Technical Support Engineer – Developer Tools

• Own and manage high‑priority, business‑critical customer escalations through resolution
• Serve as the incident lead during severity‑1 and high‑visibility situations, ensuring structured escalation processes are followed
• Actively triage incoming critical cases and review long‑running incidents to determine next actions and risk mitigation
• Coordinate cross‑functional internal teams and external stakeholders, including leadership, to drive timely resolution
• Deliver clear, concise, and executive‑level written and verbal communications throughout the incident lifecycle
• Track progress, risks, and dependencies during active incidents and ensure accountability across involved parties
• Identify systemic gaps, operational breakdowns, and recurring issues surfaced during incident execution
• Escalate internally as needed, up to executive levels, to remove blockers and resolve critical issues
• Mentor and guide teams outside the escalation function on critical situation processes when required
• Act as a crisis manager during catastrophic or politically sensitive customer events
• Contribute to continuous improvement efforts, including process optimization, tooling enhancements, and reporting
• Provide detailed incident reporting and insights to support decision‑making and long‑term improvements
• Participate in team initiatives, projects, and on‑call rotation to support 24x7 global coverage

Support Engineer 3

Content Writer

• Review, edit, and refresh existing business and process documentation to ensure accuracy and clarity
• Maintain documentation lifecycle elements such as versioning, review cycles, and content status signals
• Triage incoming feedback, implement updates, or coordinate with content owners for resolution
• Track feedback items through closure and identify recurring quality or usability themes
• Perform editorial reviews to enforce documentation standards and improve readability
• Ensure content aligns with current platform guidance and organizational standards
• Contribute to and maintain runbook-style and operational documentation
• Support ongoing initiatives by maintaining and updating established content assets
• Collaborate with cross-functional stakeholders to ensure documentation consistency and usability
• Ensure timely updates with minimal defects and rework

Content Writer – Documentation, Portfolio Management

• Manage end-to-end program execution across multiple parallel workstreams
• Maintain an integrated view of scope, milestones, dependencies, risks, and key decisions
• Run a consistent operating rhythm (weekly reviews, status updates, action tracking)
• Coordinate with cross-functional stakeholders to ensure alignment and timely delivery
• Identify, track, and mitigate risks and issues proactively
• Translate program progress into concise, leadership-ready reports and insights
• Support customer-facing initiatives such as onboarding, enablement, pilots, and launches
• Define and track KPIs related to adoption, usage, satisfaction, and operational impact
• Build and maintain dashboards or scorecards to measure program performance
• Drive data-informed decision-making through reporting and insights
• Use AI tools to improve planning, communication, reporting, and risk detection
• Ensure delivery timelines are met with minimal surprises through strong execution discipline

Program Manager – Customer Initiatives, Operations

Administrative Assistant

• Serve as the primary point of contact for all business guest-related inquiries
• Coordinate onboarding and offboarding processes, including credentials and system access
• Manage equipment requests and ensure timely provisioning
• Track, monitor, and update requests using internal systems and trackers
• Respond to emails and communication requests in a timely and professional manner
• Maintain accurate records, logs, and documentation for business guest activities
• Support stakeholders, managers, and business partners with coordination needs
• Perform general administrative tasks such as document preparation, filing, and reporting
• Prepare reports, memos, invoices, and other business documents as required
• Manage incoming communications and route inquiries appropriately
• Handle ad-hoc operational and coordination requests as needed
• Ensure confidentiality and proper handling of sensitive information

Administrative Coordinator – Operations Support

Full-stack Engineer

• Design, develop, test, and maintain applications using C# and ASP.NET
• Build and manage cloud-based solutions using Azure services and infrastructure
• Create and maintain technical documentation including architecture diagrams and design decisions
• Monitor system performance, capacity, and scalability; recommend improvements
• Evaluate new feature requests for feasibility, effort, and system compatibility
• Participate in Agile ceremonies including sprint planning, stand-ups, and backlog refinement
• Conduct and participate in peer code reviews to ensure high-quality code
• Develop and execute test cases; identify and resolve defects
• Ensure adherence to security best practices across development and deployment
• Implement and maintain CI/CD pipelines using Azure DevOps and YAML
• Collaborate with product and business teams to clarify requirements
• Troubleshoot production issues and implement timely fixes
• Leverage AI tools to improve development productivity and testing efficiency
• Manage and update work items using Azure DevOps

Senior Azure Full Stack Developer

• Reproduce reported DirectX 12 performance issues using data and scenarios provided by an internal testing lab.
• Capture and analyze GPU and CPU profiles and traces using performance tools such as PIX (timing captures), GPUView/ETW, Windows Performance Analyzer (WPA/WPR), and vendor‑specific profilers (e.g., Radeon GPU Profiler).
• Identify performance bottlenecks, including GPU‑bound vs. CPU‑bound workloads, synchronization issues, shader inefficiencies, pipeline stalls, and memory bandwidth constraints.
• Analyze performance counters, timing data, and traces to isolate likely root causes and form clear, testable hypotheses.
• Create clear, concise performance write‑ups that include reproduction steps, captured data, key metrics, and a summary of suspected hotspots.
• Collaborate closely with graphics driver and runtime engineers to validate findings, test fixes, and confirm performance improvements or regressions.
• Perform first‑level performance triage and determine appropriate next steps for deeper investigation or escalation.

Software Development Engineer – Gaming

Translator

• Translating written materials including new releases, marketing materials, support knowledge base articles, and other customer-facing literature.
• Managing both short-term and long-term projects effectively while reprioritizing workflow as needed.
• Communicating effectively in a highly team-driven work environment.

Greek Translation and Localization Specialist

• Coordinate alarm management initiatives across operations, engineering, and instrumentation teams to support global governance standards.
• Analyze alarm data to identify patterns, inefficiencies, and opportunities for alarm reduction and optimization.
• Support the development and implementation of alarm management strategies aligned with ISA-18.2 standards.
• Contribute to alarm reduction programs by evaluating existing alarms and recommending improvements or suppression strategies.
• Maintain and update a centralized alarm database used to track alarm performance and ongoing improvements.
• Collaborate with cross-functional teams to evaluate alarm changes and implement updates across operational environments.
• Prepare reports, presentations, and analysis summaries to communicate findings and recommendations to stakeholders.
• Coordinate meetings, track action items, and support ongoing global alarm review initiatives.
• Assist in documenting alarm management processes, procedures, and best practices.
• Monitor the effectiveness of alarm improvements and help drive continuous improvement initiatives.

Alarm Management Program Manager

• Own end-to-end planning and execution of content initiatives, including timelines, milestones, dependencies, and deliverables
• Maintain project plans, track risks/issues, and ensure on-time delivery of content workstreams
• Establish and manage operating rhythms such as planning meetings, standups, and launch readiness reviews
• Partner with stakeholders to define content requirements, messaging, and audience targeting
• Support development and refinement of content including blogs, executive communications, internal posts, and campaigns
• Ensure content aligns with brand voice, tone, and channel-specific best practices
• Coordinate with cross-functional teams (communications, marketing, product, legal, and leadership) to align on priorities and approvals
• Proactively identify risks, dependencies, and trade-offs, and recommend solutions
• Manage incoming content requests and maintain a prioritized backlog
• Define scope, timelines, owners, and expected outcomes for each request
• Create executive-ready updates, summaries, and one-pagers
• Maintain collaboration tools and repositories (e.g., internal portals, shared workspaces)
• Track performance metrics such as engagement, reach, and adoption
• Build simple dashboards and provide insights to improve future content strategy
• Work with external partners (writers, designers, agencies) to define briefs, manage deliverables, and ensure quality