Associate, People & Culture – Entry-Level
Jerry
Desktop Support Engineer
Bloomerang
full-time
Posted on:
Location Type: Hybrid
Location: Indianapolis • 🇺🇸 United States
Visit company websiteSalary
💰 $62,500 - $80,000 per year
Job Level
Mid-LevelSenior
About the role
- Provide timely and effective technical support to end-users via chat, video conference or in-person.
- Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.
- Assist users with software installation, configuration, and troubleshooting.
- Track, secure, and maintain current assets.
- Prepare workstations for team member use and secure/ready used workstations for redeployment.
- Create and maintain knowledge base articles, support articles, and incident reports.
- Sustain ongoing departmental projects and oversee the evolution of their processes.
- Develop and implement projects aimed at achieving specific goals that adapt to evolving team needs.
- Identify opportunities to automate repetitive tasks and improve efficiency across support workflows.
- Partner with System Administration and Security teams on cross-functional projects.
Requirements
- Ability to demonstrate a robust technical aptitude with a positive demeanor.
- Strong customer service and interpersonal skills.
- Self-motivated and accountable team player.
- Excellent written and verbal communication skills with a keen eye for grammar.
- Outstanding organizational skills and meticulous attention to detail.
- Proficient in using a helpdesk ticket management system.
- Comfortable and adept at utilizing generative AI and other AI-powered applications to streamline tasks and improve output.
- Enthusiasm for experimenting with and integrating AI capabilities to drive creative solutions and automate routine processes.
- Willingness to continuously learn and adapt to new AI advancements and integrate them into work processes.
- Must be willing/able to work in-office in Indianapolis, IN; no Visa sponsorship or relocation assistance provided.
Benefits
- You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere.
- You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave.
- You’ll receive a 401k match to help invest in your future.
- Everything you need to be successful, shipped right to your door (equipment shipped to your door).
- The salary range for this position is: $62,500 - $80,000. You may also be eligible for a discretionary bonus.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporthardware troubleshootingsoftware troubleshootingsoftware installationconfigurationincident reportingprocess improvementautomationproject developmentknowledge base creation
Soft skills
customer serviceinterpersonal skillsself-motivatedteam playerwritten communicationverbal communicationorganizational skillsattention to detailpositive demeanoradaptability
