Illumina Technology Solutions

Customer Success Specialist

Illumina Technology Solutions

full-time

Posted on:

Origin:  • 🇵🇰 Pakistan

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Job Level

Mid-LevelSenior

About the role

  • Drive and deliver partner-facing events such as Dynamics 365 Solution Architect Bootcamps and related skilling events.
  • Develop and execute demand generation plans and partner recruitment strategies; manage partner communications, invitations, RSVPs, and registration lifecycle.
  • Facilitate partner qualification, registration, and approval processes and report registration status to stakeholders.
  • Partner with Product Teams and Solution Architects to develop event content by product track; manage content schedules, templates, and presenter support.
  • Lead end-to-end event planning and project management, maintain detailed timelines, status reporting, and weekly cross-functional stand-ups.
  • Collaborate with FastTrack Team for pre-event operations including travel, venue, catering, and logistics; ensure seamless onsite operations during 3-day bootcamps.
  • Respond to and resolve real-time onsite issues; coordinate AV, room setup, catering, and partner communications.
  • Collect, analyze, and report post-event survey feedback; conduct internal debriefs and deliver post-event reports with participation metrics and recommendations.
  • Administer partner surveys and internal retrospectives to drive continuous program improvement and maintain partner satisfaction and program growth metrics.

Requirements

  • Strong interpersonal, verbal, and written communication skills.
  • Excellent organization and attention to detail.
  • Self-motivated with proactive follow-up and project ownership.
  • Capable of working independently and cross-functionally with diverse teams.
  • Strong presentation and stakeholder engagement skills.
  • Analytical mindset and adaptability to manage multiple priorities.
  • Previous experience at Microsoft or with the Microsoft partner channel (preferred).
  • Background as a Partner or Customer Success Manager (preferred).
  • Experience in customer/stakeholder-facing relationship roles (preferred).
  • Prior event management experience is a strong plus (preferred).
  • Familiarity with Microsoft products, especially Dynamics 365, Power Platform, and Copilot Studio (preferred).
  • Comfortable working 3–4+ hours during Pacific Time business hours.