Customer Success Manager
Pavago
Customer Success Specialist
Illumina Technology Solutions
full-time
Posted on:
Location: 🇵🇰 Pakistan
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Drive and deliver partner-facing events such as Dynamics 365 Solution Architect Bootcamps and related skilling events.
- Develop and execute demand generation plans and partner recruitment strategies; manage partner communications, invitations, RSVPs, and registration lifecycle.
- Facilitate partner qualification, registration, and approval processes and report registration status to stakeholders.
- Partner with Product Teams and Solution Architects to develop event content by product track; manage content schedules, templates, and presenter support.
- Lead end-to-end event planning and project management, maintain detailed timelines, status reporting, and weekly cross-functional stand-ups.
- Collaborate with FastTrack Team for pre-event operations including travel, venue, catering, and logistics; ensure seamless onsite operations during 3-day bootcamps.
- Respond to and resolve real-time onsite issues; coordinate AV, room setup, catering, and partner communications.
- Collect, analyze, and report post-event survey feedback; conduct internal debriefs and deliver post-event reports with participation metrics and recommendations.
- Administer partner surveys and internal retrospectives to drive continuous program improvement and maintain partner satisfaction and program growth metrics.
Requirements
- Strong interpersonal, verbal, and written communication skills.
- Excellent organization and attention to detail.
- Self-motivated with proactive follow-up and project ownership.
- Capable of working independently and cross-functionally with diverse teams.
- Strong presentation and stakeholder engagement skills.
- Analytical mindset and adaptability to manage multiple priorities.
- Previous experience at Microsoft or with the Microsoft partner channel (preferred).
- Background as a Partner or Customer Success Manager (preferred).
- Experience in customer/stakeholder-facing relationship roles (preferred).
- Prior event management experience is a strong plus (preferred).
- Familiarity with Microsoft products, especially Dynamics 365, Power Platform, and Copilot Studio (preferred).
- Comfortable working 3–4+ hours during Pacific Time business hours.
