HR Ways - Hiring Tech Talent

Customer Success Agent

HR Ways - Hiring Tech Talent

full-time

Posted on:

Origin:  • 🇵🇰 Pakistan

Visit company website
✨ AI Apply
Apply

Job Level

Junior

About the role

  • Offering assistance to Mailmunch clients and offering solutions to their problems to ensure increased retention and a high level of customer satisfaction
  • Reduce customer churn by offering a high level of support through proficient product knowledge and quick support through Intercom or demos
  • Funneling user voice to the product team using our community feedback page and Intercom tools
  • Take scheduled Zoom calls to offer assistance over screen share
  • Upsell to existing customers or find new leads and close sales
  • Identify and execute new strategies to boost MRR
  • Handling Intercom chats
  • Taking demo calls
  • Creating bug reports
  • Creating feature requests
  • Maintaining reporting sheets of daily activities
  • Clearing Compliance reviews
  • Keeping track of Churn and finding new ways to reduce that churn
  • Review Bugs reported and check their current status
  • Update the Feature Requests and where they stand in terms of implementation
  • Review monthly performance as per manager
  • Offer ideas on how to improve the overall customer experience
  • Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time

Requirements

  • Bachelors degree or above
  • 1+ years
  • Strong verbal and written communication
  • Strong drive to learn new tools and technologies
  • Curiosity to identify and resolve issues
  • Attention to detail
  • Analytical and process-oriented mindset
  • Comfortable collaborating across multiple departments
  • Active team player, self-starter, and multitasker
  • Familiarity with any CRM (nice to have)
  • Proficient in writing formal messages (nice to have)
  • Familiarity with E-commerce platforms and SaaS-based businesses (nice to have)