Block Imaging

Field Engineer

• Responsible for providing high-quality technical support and service to our medical imaging customers.
• This includes the installation, inspection, testing, troubleshooting, and maintenance of medical imaging equipment (Main Modality - GE CT/MR), ensuring it meets the highest operational standards.
• You will work independently in the field to diagnose and resolve technical issues, while adhering to safety regulations and OEM specifications.
• Service medical imaging equipment focused within the United States.
• Calibrate and troubleshoot imaging systems and computer components to ensure performance aligns with OEM specifications.
• Ensure the system operates effectively to meet customer needs and expectations.
• Move the company forward in engineering competency.
• Represent the company professionally in all on-site interactions and communicate customer feedback effectively to internal teams.
• Evaluate, install, and perform preventive maintenance on imaging equipment, while providing advanced-level troubleshooting and repair of electronic, mechanical, and network-related issues.
• Continual expansion of knowledge base in the repair and installation of equipment.
• Provide regular project updates, feedback, and insights to management, including the Zone Service Director, to support informed decision-making and continuous improvement.
• Remain available to address technical issues and respond to inquiries promptly.
• Document newly developed processes and provide training to end users.
• Perform additional duties as assigned to support team and organizational goals.

Field Service Engineer – GE CT/MR

Customer Success Manager

• The Customer Success Manager oversees and manages the daily operations for a designated customer account.
• This role ensures the delivery of high-quality service to customers, adherence to company policies, and the achievement of performance targets.
• The Customer Success Manager acts as a key liaison between the field team, vendors, customers, and corporate partners.
• Oversee daily service operations—including system uptime, escalations, communication, and coordination with internal and external teams—to ensure high customer satisfaction.
• Monitor equipment performance, analyze service data, and drive corrective actions, while supporting PM compliance, inventory accuracy, and service-based financial processes.
• Lead regular customer engagement through reporting, performance reviews, and proactive risk identification to maintain strong partnerships.
• Collaborate with Sales, Service Leadership, and technical teams to align business processes, support installations/projects, and enhance overall service delivery.
• Driving and vehicle operation are essential functions of this role.