Block Imaging

Customer Success Manager

• The Customer Success Manager oversees and manages the daily operations for a designated customer account.
• This role ensures the delivery of high-quality service to customers, adherence to company policies, and the achievement of performance targets.
• The Customer Success Manager acts as a key liaison between the field team, vendors, customers, and corporate partners.
• Oversee daily service operations—including system uptime, escalations, communication, and coordination with internal and external teams—to ensure high customer satisfaction.
• Monitor equipment performance, analyze service data, and drive corrective actions, while supporting PM compliance, inventory accuracy, and service-based financial processes.
• Lead regular customer engagement through reporting, performance reviews, and proactive risk identification to maintain strong partnerships.
• Collaborate with Sales, Service Leadership, and technical teams to align business processes, support installations/projects, and enhance overall service delivery.
• Driving and vehicle operation are essential functions of this role.

Field Engineer

• Support the installation, maintenance, and repair of equipment and systems under the guidance of experienced Field Service Engineers.
• Provide hands-on technical training and mentorship designed to develop the knowledge, skills, and competencies required for a successful career in field service engineering.
• Participate in structured learning programs and field assignments to gain practical experience across a variety of service environments.
• Service, maintain, and repair medical imaging equipment at various customer locations.
• Evaluate equipment performance, troubleshoot issues, and perform preventive maintenance, installations, calibrations, and repairs to ensure systems meet OEM specifications and customer expectations.
• Diagnose and resolve electronic, mechanical, and network-related problems under the direction of senior engineers.
• Document service activities, procedures, and best practices; assist in training and educating end users on proper equipment operation and maintenance.
• Communicate effectively with management and team members by providing project updates, reporting issues, and identifying opportunities for improvement.
• Provide professional, courteous, and knowledgeable on-site representation of the company, maintaining strong customer relationships.

Customer Success Manager

Field Service Engineer – Apprentice