Block Imaging

Customer Support

• Responsible for supporting the service function of Block Imaging Parts and Service.
• Receive incoming service calls and input information so that repairs can be coordinated for our customer's service plans.
• Develop creative solutions to resolve problems.
• Dismiss service when appropriate and offer other solutions when appropriate.
• Initiate follow up calls to ensure customer satisfaction.
• Pursue established goals for program profitability.
• Work respectfully, cooperatively, and professionally with others in the best interest of the company.
• Handle any other duties as assigned.

Service Support Representative

Field Engineer

• Responsible for providing high-quality technical support and service to our medical imaging customers.
• This includes the installation, inspection, testing, troubleshooting, and maintenance of medical imaging equipment, ensuring it meets the highest operational standards.
• You will work independently in the field to diagnose and resolve technical issues, while adhering to safety regulations and OEM specifications.
• Service medical imaging equipment focused within the United States.
• Calibrate and troubleshoot imaging systems and computer components to ensure performance aligns with OEM specifications.
• Ensure the system operates effectively to meet customer needs and expectations.
• Move the company forward in engineering competency.
• Represent the company professionally in all on-site interactions and communicate customer feedback effectively to internal teams.
• Evaluate, install, and perform preventive maintenance on imaging equipment, while providing advanced-level troubleshooting and repair of electronic, mechanical, and network-related issues.
• Continual expansion of knowledge base in the repair and installation of equipment.
• Provide regular project updates, feedback, and insights to management, including the Zone Service Director, to support informed decision-making and continuous improvement.
• Remain available to address technical issues and respond to inquiries promptly.
• Document newly developed processes and provide training to end users.
• Perform additional duties as assigned to support team and organizational goals.

Field Service Engineer

• Responsible for providing high-quality technical support and service to our medical imaging customers, including installation, inspection, testing, troubleshooting, and maintenance of medical imaging equipment.
• Work independently in the field to diagnose and resolve technical issues while adhering to safety regulations and OEM specifications.
• Service medical imaging equipment focused within the United States.
• Calibrate and troubleshoot imaging systems and computer components to ensure performance aligns with OEM specifications.
• Ensure the system operates effectively to meet customer needs and expectations.
• Evaluate, install, and perform preventive maintenance on imaging equipment, while providing advanced-level troubleshooting and repair of electronic, mechanical, and network-related issues.
• Provide regular project updates, feedback, and insights to management, including the Zone Service Director, to support informed decision-making and continuous improvement.
• Remain available to address technical issues and respond to inquiries promptly.
• Document newly developed processes and provide training to end users.
• Represent the company professionally in all on-site interactions and communicate customer feedback effectively to internal teams.
• Continual expansion of knowledge base in the repair and installation of equipment.
• Perform additional duties as assigned to support team and organizational goals.

Field Service Engineer – Ultrasound

• Provide high-quality technical support and service to medical imaging customers, including installation, inspection, testing, troubleshooting, and maintenance of medical imaging equipment.
• Work independently in the field to diagnose and resolve technical issues while adhering to safety regulations and OEM specifications.
• Service medical imaging equipment focused within the United States; calibrate and troubleshoot imaging systems and computer components to ensure performance aligns with OEM specifications.
• Ensure systems operate effectively to meet customer needs and expectations and represent the company professionally in all on-site interactions.
• Evaluate, install, and perform preventive maintenance on imaging equipment; provide advanced-level troubleshooting and repair of electronic, mechanical, and network-related issues.
• Continually expand knowledge base in repair and installation of equipment and document newly developed processes.
• Provide regular project updates, feedback, and insights to management including the Zone Service Director to support decision-making and continuous improvement.
• Provide training to end users and remain available to address technical issues and respond to inquiries promptly.
• Perform additional duties as assigned to support team and organizational goals; travel up to 50% and comply with physical and work environment demands.

• Responsible for providing high-quality technical support and service to medical imaging customers.
• Install, inspect, test, troubleshoot, calibrate, and maintain medical imaging equipment to meet OEM specifications.
• Diagnose and resolve electronic, mechanical, and network-related issues independently in the field.
• Evaluate, install, and perform preventive maintenance on imaging equipment.
• Ensure systems operate effectively to meet customer needs and expectations.
• Represent the company professionally in all on-site interactions and communicate customer feedback to internal teams.
• Provide regular project updates, feedback, and insights to management, including the Zone Service Director.
• Document newly developed processes and provide training to end users.
• Remain available to address technical issues and respond to inquiries promptly.
• Perform additional duties as assigned to support team and organizational goals.
• Travel up to 50% and operate fleet or rental vehicles when required, complying with DOT and company safety requirements.

• Responsible for providing high-quality technical support and service to our medical imaging customers, including installation, inspection, testing, troubleshooting, and maintenance of medical imaging equipment.
• Work independently in the field to diagnose and resolve technical issues, while adhering to safety regulations and OEM specifications.
• Service medical imaging equipment focused within the United States.
• Calibrate and troubleshoot imaging systems and computer components to ensure performance aligns with OEM specifications.
• Ensure the system operates effectively to meet customer needs and expectations.
• Move the company forward in engineering competency and represent the company professionally in all on-site interactions and communicate customer feedback effectively to internal teams.
• Evaluate, install, and perform preventive maintenance on imaging equipment, while providing advanced-level troubleshooting and repair of electronic, mechanical, and network-related issues.
• Continual expansion of knowledge base in the repair and installation of equipment.
• Provide regular project updates, feedback, and insights to management, including the Zone Service Director, to support informed decision-making and continuous improvement.
• Remain available to address technical issues and respond to inquiries promptly.
• Document newly developed processes and provide training to end users.
• Perform additional duties as assigned to support team and organizational goals.