Block Imaging

Field Engineer

• Service, install, evaluate, and maintain medical imaging equipment across the United States.
• Calibrate, troubleshoot, and repair imaging systems and computer components to meet OEM specifications and customer expectations.
• Perform preventive maintenance and resolve advanced electronic, mechanical, and network-related issues.
• Represent the company professionally during on-site visits and communicate customer feedback to internal teams.
• Expand technical knowledge continually and contribute to improving engineering competency.
• Provide timely project updates, insights, and responses to technical inquiries to support decision-making and customer satisfaction.
• Document new processes and provide training to end users, while supporting additional duties as needed.
• Ensure updates, calibrations or repairs are completed properly by running tests or diagnostics.
• Driving and vehicle operation are essential functions of this role.

Field Service Engineer – GE CT/MR

Manager

• Oversee and manage the daily operations of a team of Field Service Engineers (Medical Imaging) within a designated region - Midwest/Central US.
• Ensure the delivery of high-quality service to customers, adherence to company policies, and accountable for operational & performance targets.
• Act as a key liaison between the field team, customers, and corporate leadership.
• Provide leadership, guidance, and performance management for field service engineers or Biomed Technicians within the assigned region, ensuring high-quality service delivery.
• Oversee regional service operations, including scheduling, workload balancing, and resource allocation to support customer needs efficiently.
• Serve as the primary escalation point for complex technical or customer issues, coordinating solutions and ensuring timely resolution.
• Monitor service metrics, customer satisfaction, and operational performance to drive continuous improvement and achieve regional goals.
• Collaborate with cross-functional teams—including parts, logistics, training, and sales—to support equipment uptime and customer success.
• Ensure regional compliance with safety standards, regulatory requirements, company policies, and OEM specifications.
• Support hiring, onboarding, and professional development of field engineers to build a strong, capable, and engaged regional service team.

Regional Service Manager – Imaging

• Delivering high-quality technical service and support to medical imaging customers.
• Install, inspect, test, troubleshoot, and maintain medical imaging equipment (Cath Lab - GE, Siemens and Philips) to ensure optimal performance and compliance with operational and safety standards.
• Diagnose and resolve technical issues while adhering to OEM specifications, industry regulations, and company quality requirements.
• Represent the company professionally during on-site visits and communicate customer feedback to internal teams.
• Document new processes and provide training to end users, while supporting additional duties as needed.
• Ensure updates, calibrations or repairs are completed properly by running tests or diagnostics.
• Driving and vehicle operation as essential functions of this role.

Field Service Engineer – Cath Lab

• Assist in servicing, maintaining, and repairing medical imaging equipment at customer locations.
• Evaluate equipment performance and support preventive maintenance, troubleshooting, calibrations, installations, and repairs to meet OEM standards.
• Diagnose and resolve electronic, mechanical, and network issues under the guidance of senior engineers while developing technical skills.
• Document service work accurately and help train end users on proper equipment operation and maintenance.
• Communicate effectively with management and team members, providing updates, reporting issues, and identifying improvement opportunities.
• Represent the company professionally on-site, maintaining strong customer relationships.
• Support continuous improvement by sharing field insights and pursuing ongoing learning in new technologies and repair methods.

Field Service Engineer – Apprentice

• Provide leadership, guidance, and performance management for field service engineers or Biomed Technicians within the assigned region, ensuring high-quality service delivery.
• Oversee regional service operations, including scheduling, workload balancing, and resource allocation to support customer needs efficiently.
• Serve as the primary escalation point for complex technical or customer issues, coordinating solutions and ensuring timely resolution.
• Monitor service metrics, customer satisfaction, and operational performance to drive continuous improvement and achieve regional goals.
• Collaborate with cross-functional teams—including parts, logistics, training, and sales—to support equipment uptime and customer success.
• Ensure regional compliance with safety standards, regulatory requirements, company policies, and OEM specifications.
• Support hiring, onboarding, and professional development of field engineers to build a strong, capable, and engaged regional service team.
• Where applicable, manage training for personnel resources to ensure only trained personnel are servicing equipment.
• Lead and develop team members by setting clear direction, priorities, and expectations; providing regular feedback; and modeling organizational values to foster a healthy, trust-based culture of accountability and growth.
• Driving and vehicle operation are essential functions of this role.
• Other duties as assigned.

Regional Service Manager – Biomedical

• Assist in servicing, maintaining, and repairing medical imaging equipment at customer locations.
• Evaluate equipment performance and support preventive maintenance, troubleshooting, calibrations, installations, and repairs to meet OEM standards.
• Diagnose and resolve electronic, mechanical, and network issues under the guidance of senior engineers while developing technical skills.
• Document service work accurately and help train end users on proper equipment operation and maintenance.
• Communicate effectively with management and team members, providing updates, reporting issues, and identifying improvement opportunities.
• Represent the company professionally on-site, maintaining strong customer relationships.
• Support continuous improvement by sharing field insights and pursuing ongoing learning in new technologies and repair methods.
• Driving and vehicle operation are essential functions of this role.

• Provide leadership, guidance, and performance management for field service engineers or Biomed Technicians within the assigned region, ensuring high-quality service delivery.
• Oversee regional service operations, including scheduling, workload balancing, and resource allocation to support customer needs efficiently.
• Serve as the primary escalation point for complex technical or customer issues, coordinating solutions and ensuring timely resolution.
• Monitor service metrics, customer satisfaction, and operational performance to drive continuous improvement and achieve regional goals.
• Collaborate with cross-functional teams—including parts, logistics, training, and sales—to support equipment uptime and customer success.
• Ensure regional compliance with safety standards, regulatory requirements, company policies, and OEM specifications.
• Support hiring, onboarding, and professional development of field engineers to build a strong, capable, and engaged regional service team.
• Where applicable, manage training for personnel resources to ensure only trained personnel are servicing equipment.
• Lead and develop team members by setting clear direction, priorities, and expectations; providing regular feedback; and modeling organizational values to foster a healthy, trust-based culture of accountability and growth.
• Driving and vehicle operation are essential functions of this role.

Regional Service Manager

• This role is responsible for delivering high-quality technical service and support to medical imaging customers.
• The technician will install, inspect, test, troubleshoot, and maintain medical imaging equipment to ensure optimal performance and compliance with all operational and safety standards.
• Working independently in the field, this position diagnoses and resolves technical issues while adhering to OEM specifications, industry regulations, and company quality requirements.
• Through expert problem-solving and customer-focused service, this role helps ensure reliable imaging performance for healthcare partners.
• Service, install, evaluate, and maintain medical imaging equipment across the United States.
• Calibrate, troubleshoot, and repair imaging systems and computer components to meet OEM specifications and customer expectations.
• Perform preventive maintenance and resolve advanced electronic, mechanical, and network-related issues.
• Represent the company professionally during on-site visits and communicate customer feedback to internal teams.
• Expand technical knowledge continually and contribute to improving engineering competency.
• Provide timely project updates, insights, and responses to technical inquiries to support decision-making and customer satisfaction.
• Document new processes and provide training to end users, while supporting additional duties as needed.
• Ensure updates, calibrations or repairs are completed properly by running tests or diagnostics.
• Driving and vehicle operation are essential functions of this role.