Regional Service Manager

Block Imaging

Regional Service Manager overseeing daily operations of Field Service Engineers in the Medical Imaging sector. Ensuring high-quality service delivery across the West Coast US with a focus on accountability and growth.

Posted 6/19/2026full-timeCalifornia • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Provide leadership, guidance, and performance management for field service engineers or Biomed Technicians within the assigned region, ensuring high-quality service delivery.
Oversee regional service operations, including scheduling, workload balancing, and resource allocation to support customer needs efficiently.
Serve as the primary escalation point for complex technical or customer issues, coordinating solutions and ensuring timely resolution.
Monitor service metrics, customer satisfaction, and operational performance to drive continuous improvement and achieve regional goals.
Collaborate with cross-functional teams—including parts, logistics, training, and sales—to support equipment uptime and customer success.
Ensure regional compliance with safety standards, regulatory requirements, company policies, and OEM specifications.
Support hiring, onboarding, and professional development of field engineers to build a strong, capable, and engaged regional service team.
Where applicable, manage training for personnel resources to ensure only trained personnel are servicing equipment.
Lead and develop team members by setting clear direction, priorities, and expectations; providing regular feedback; and modeling organizational values to foster a healthy, trust-based culture of accountability and growth.
Driving and vehicle operation are essential functions of this role.

Requirements

What you’ll need

Preferred Experience 3-5 years experience in service management or equivalent experience.
Ideal candidate will have experience from within Medical Imaging Service Delivery.
Education (or equivalent experience) Bachelor’s degree in business or equivalent preferred.
Preferred Certifications N/A.

Benefits

Comp & perks

Health, Vision, Dental & More: We provide competitive insurance options, including medical, dental, and vision coverage.
Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) offered as both tax-advantaged accounts designed to help individuals save and pay for qualified medical expenses
Paid Time Off: Full-time team members accrue 19 days Paid Time Off (PTO) per year, with accrual starting from their first day of employment. In addition, team members receive two “People Matter” days annually for volunteering in your community.
Annual Bonus Opportunities: Potential bonus opportunities based on meeting company profitability goals.
401(k) Investment Plan & Budgeting: A retirement investment plan offering a variety of deferral options, a generous discretionary company matching contribution up to 6%, and access to financial planning tools and training.
Team Member Perks Program: Offers exclusive discounts, special deals, and other benefits for team members.
Tuition Assistance: After three-months of service, Block Imaging will reimburse 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years. This education may include college credit courses, continuing education unit courses, seminars and certification tests that are beneficial to both the team member and the organization.
Employee Referral Bonus Program: We believe great people know great people! When you refer a candidate who is hired and successfully completes their introductory period, you’ll receive a generous referral bonus as a thank-you for helping us grow our talented team.
Paid Parental Leave: Paid Parental Leave provisions following a qualified FMLA approved leave.
Environment: Whether you work on-site or remotely, you’ll be part of a connected, supportive culture where people come first. We believe great work starts with genuine care for one another. We value relationships, learning, and growth, and we create space for meaningful connection across every team and location.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

service managementperformance managementresource allocationschedulingtechnical issue resolutionmonitoring service metricscompliance with safety standardstraining managementcustomer satisfaction improvementequipment servicing

Soft Skills

leadershipguidancecollaborationcommunicationteam developmentfeedback provisionorganizational values modelingtrust-buildingaccountabilityproblem-solving

Certifications

Bachelor’s degree