Regional Service Manager – Imaging

Block Imaging

Regional Service Manager overseeing a team of Field Service Engineers (Medical Imaging) in the Midwest/Central US. Ensuring high-quality service delivery and operational targets compliance.

Posted 7/24/2026full-timeRemote • Missouri • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing field service operations within the Medical Imaging sector, focusing on high-quality service delivery, team leadership, and compliance with safety and regulatory standards.

Highest-signal resume keywords

Service ManagementMedical Imaging Service DeliveryTeam LeadershipOperational Performance MonitoringCustomer Satisfaction Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance ManagementResource AllocationSchedulingWorkload BalancingTechnical Issue Resolution

Soft Skills

LeadershipCollaborationCommunicationGuidance

Tools & Technologies

Service Metrics MonitoringCustomer Relationship Management

Industry Keywords

Field Service EngineersBiomed TechniciansSafety StandardsRegulatory RequirementsOEM Specifications

About the role

Key responsibilities & impact

Oversee and manage the daily operations of a team of Field Service Engineers (Medical Imaging) within a designated region - Midwest/Central US.
Ensure the delivery of high-quality service to customers, adherence to company policies, and accountable for operational & performance targets.
Act as a key liaison between the field team, customers, and corporate leadership.
Provide leadership, guidance, and performance management for field service engineers or Biomed Technicians within the assigned region, ensuring high-quality service delivery.
Oversee regional service operations, including scheduling, workload balancing, and resource allocation to support customer needs efficiently.
Serve as the primary escalation point for complex technical or customer issues, coordinating solutions and ensuring timely resolution.
Monitor service metrics, customer satisfaction, and operational performance to drive continuous improvement and achieve regional goals.
Collaborate with cross-functional teams—including parts, logistics, training, and sales—to support equipment uptime and customer success.
Ensure regional compliance with safety standards, regulatory requirements, company policies, and OEM specifications.
Support hiring, onboarding, and professional development of field engineers to build a strong, capable, and engaged regional service team.

Requirements

What you’ll need

3-5 years experience in service management or equivalent experience.
Ideal candidate will have experience from within Medical Imaging Service Delivery.
Bachelor’s degree in business or equivalent preferred.

Benefits

Comp & perks

Health, Vision, Dental & More: We provide competitive insurance options, including medical, dental, and vision coverage.
Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) offered as both tax-advantaged accounts designed to help individuals save and pay for qualified medical expenses.
Paid Time Off: Full-time team members accrue 19 days Paid Time Off (PTO) per year, with accrual starting from their first day of employment. In addition, team members receive two “People Matter” days annually for volunteering in your community.
Annual Bonus Opportunities: Potential bonus opportunities based on meeting company profitability goals.
401(k) Investment Plan & Budgeting: A retirement investment plan offering a variety of deferral options, a generous discretionary company matching contribution up to 6%, and access to financial planning tools and training.
Team Member Perks Program: Offers exclusive discounts, special deals, and other benefits for team members.
Tuition Assistance: After three-months of service, Block Imaging will reimburse 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years. This education may include college credit courses, continuing education unit courses, seminars and certification tests that are beneficial to both the team member and the organization.
Employee Referral Bonus Program: We believe great people know great people! When you refer a candidate who is hired and successfully completes their introductory period, you’ll receive a generous referral bonus as a thank-you for helping us grow our talented team.
Paid Parental Leave: Paid Parental Leave provisions following a qualified FMLA approved leave.
Environment: Whether you work on-site or remotely, you’ll be part of a connected, supportive culture where people come first. We believe great work starts with genuine care for one another. We value relationships, learning, and growth, and we create space for meaningful connection across every team and location.