Blackhawk Network

Account Manager

• Manage the U.S. and Canada Video Game card partner relationships throughout customer lifecycle all while advocating internally for the customer, communicating customer needs to internal, cross-functional departments
• Build and maintain deep and wide relationships, including executive level relationships, within your portfolio of Blackhawk clients, continually adding value and services to your existing accounts
• Broaden BHN’s business value by intimately learning and understanding your customer’s business and strategic priorities to effectively recommend broader & more customized solutions to meet their needs
• Cross-sell and upsell value-added products and services to clients, including other products and promotional marketing events
• Develop strategic customer success plans for each of your customers to ensure full adoption of our products and services
• Oversee the successful execution of enhancements, promotions, and program changes, including holiday preparations, beginning as early as June of each year
• Drive revenue growth, profitability goals, and performance targets for clients in your portfolio
• Conduct periodic account reviews, proactively outreach to existing customers to help drive business goals
• Coordinate across internal teams to support clients and their growth
• Oversee the management of your client’s day-to-day needs and account coordination with the assistance of Account Management operational support
• Act as trusted adviser and escalation point for customer issues raised, collaborate with internal teams to drive prompt issue resolution
• Analyze client performance and industry data to provide valuable insights to your customers
• Manage the customer renewal process, provide renewal quoting, and revenue retention of assigned accounts

Senior Strategic Relationship Manager

Lead Generation

• Conduct outbound prospecting via phone, email, and social media to introduce Blackhawk Network's offerings
• Collaborate with Business Development Managers to set up introductory calls and seamlessly hand off leads
• Support marketing campaigns with timely follow-ups and execute outbound communication cadences
• Articulate business benefits, respond to objections, and identify sales opportunities
• Work closely with sales stakeholders to strategize on prospect accounts, prioritization, and lead hand-off
• Utilize CRM and SalesLoft for accurate activity recording and lead acceptance management
• Expertly use sales technology to personalize communications and maximize outreach success
• Share best practices, meet and exceed KPIs

Lead Generation Specialist

Analyst

• Support Treasurer with all Treasury related functions as needed.
• Perform daily cash positioning, account balance reconciliation and cash flow forecasting for domestic and global entities using AI-enhanced forecasting tools and predictive analytics.
• Leverage machine learning models to improve accuracy of cash forecasting and identify trends in payment patterns.
• Assist in preparing materials for Board Meetings and Lender updates.
• Maintain and prepare monthly interest expense forecasts with scenario analysis.
• Global bank accounts management including opening, closing, maintaining signatory lists and FBAR process.
• Perform Treasury related back-office activities such as initiate wire transfers and support affiliates' funding needs through automated payment platforms.
• Manage debt portfolio to ensure compliance with all key covenants and obligations.
• Update bank account changes within Treasury Management System, including troubleshooting any issues that may arise and optimizing system integrations.
• Assist with quarterly and year-end audit schedules for internal/external audit and SOX compliance.
• Help implement best practices and drive process improvement through digital transformation and AI adoption.
• Manage ad-hoc Treasury projects as needed.

Senior Treasury Analyst

Data Analyst

• Build and lead the centralized analytics capability that provides analytics & insights to facilitate data-driven decision making
• Own the analytical infrastructure, insights, and intelligence that leadership needs
• Partner with executives across Sales, Marketing, Product, Customer Success, and Finance
• Build frameworks that answer executive-level business questions
• Develop comprehensive understanding of customer behavior, segmentation, and lifecycle
• Identify growth opportunities and risk factors across the customer base
• Establish collaborative model: Analytics provides insights → Business units determine execution
• Drive analytical literacy and data-driven culture across the organization

Sales & Revenue Analytics Manager II

• Build and lead the centralized analytics capability that provides the analytics & insights to facilitate data-driven decision making across the BHN organization
• Own the analytical infrastructure, insights, and intelligence that leadership needs to answer strategic questions
• Partner with executives across Sales, Marketing, Product, Customer Success, and Finance to translate business questions into analytical frameworks
• Establish analytical standards, methodologies, and best practices across the organization

Sales Analytics Manager

• Program Management Primarily Manage and Support Tier 4-5 accounts and be responsible for achieving plan numbers for assigned portfolio
• Responsible for effective client relationship management by proactively communicating with clients, identifying and prioritizing client issues/concerns; coordinating with appropriate internal departments to provide response and/or solutions.
• Acting as the central point of contact for ongoing program management needs ensure a high level of client satisfaction with Blackhawk products and services.
• Work cross-functionally within Blackhawk to cross-sell and launch new programs
• Develop, present, close and execute revenue expansion opportunities on an ongoing basis
• Develop and refine sales strategies to support the company’s evolving initiatives in alternative payments
• Ability to lead cross-functional teams (internally and externally) to execute sales strategies
• Ensure that the company is maintaining a highly responsive customer approach that delivers extraordinary service and quality
• Other duties as assigned
• Retention and Penetration Work cross-functionally to execute on individual client strategies to identify opportunities for increased retention and penetration.
• Develop and present client partnership reviews, Voice of the Customer Surveys and monthly contact strategies on an ongoing basis
• Work with content partners in developing and executing strategy, objectives and project plans to enable the partners to maximize growth and revenue opportunities
• Conduct periodic account reviews, proactively outreach to existing customers to help drive business goals.
• Inventory Management Work closely with the Inventory Control team to manage client inventory and program renewals, working with the client on forecast and providing updates to internal Production team members.
• This requires independent decision making utilizing past and projected order history with the objective of balancing inventory quantity to ensure order fulfillment without creating excess inventory/cost.
• Subject Matter Expertise/Special Projects Provide Account Management subject matter expertise to cross functional teams with regard to ongoing system enhancements, product launches and projects, as appropriate.

Account Manager II

Paralegal

• Manage the process of exchanging information in litigation (Discovery Management)
• Organizing and reviewing electronic documents using software (E-Discovery)
• Preparing drafts of discovery requests and responses for attorney review
• Drafting legal documents such as summonses, complaints, and motions
• Managing and organizing pleadings file and coordinating court e-filings
• Preparing for depositions and assisting attorneys in the courtroom
• Conducting legal research on statutes, case law, and regulations
• Assisting in preparation of SEC filings
• Drafting by-laws, resolutions, consents, and corporate maintenance documents

Senior Corporate Paralegal, Litigation

Sales

• Drive Global incentive strategy and compensation plan design to deployment process for the Sales organization across multiple go-to-markets
• Acts as an executive business partner to leadership while collaborating with cross-functional teams to design incentive compensation plans for a variety of roles, incorporating feedback from executives and organizational stakeholders
• Manage the entire incentive design process, including working with leaders to understand business strategic objectives, to assessing the success of current incentives, to proposing new incentive designs, to determining, operationalizing and communicating new incentives
• Incentive design scope includes commission plans and bonus plans for roles including Account Executives, Sales Managers, Executives, Sales Development Reps, and roles from recent acquisitions
• Responsible for keeping the executive team abreast of successes and obstacles by using performance analytics to make tactful, consensus-derived recommendations for incentive plan fixes as needed
• Collaborate with the Commissions team in answering variable compensation questions posed by plan participants and leaders
• Partner with the Corporate Compensation team to ensure that teammate Total Compensation is in alignment with compensation philosophy
• Consult with Legal to assess and ensure national, state, and local legal compliance

Director, Sales Compensation

Sales Operations Manager

• Build and lead the centralized analytics capability that provides analytics & insights to facilitate data-driven decision making across the BHN organization
• Own the analytical infrastructure, insights, and intelligence that leadership needs to answer strategic questions, identify growth opportunities, and drive business performance
• Use data to grow the funnel and win rate
• Partner with executives across Sales, Marketing, Product, Customer Success, and Finance to translate business questions into analytical frameworks, and analytical findings into actionable strategies
• Build frameworks that answer executive-level business questions
• Develop comprehensive understanding of customer behavior, segmentation, and lifecycle
• Identify growth opportunities, expansion patterns, and risk factors across customer base
• Build predictive capabilities for customer outcomes (expansion, churn, lifetime value)
• Translate complex data into insights that drive strategic decisions