Blackhawk Network

Systems Engineer

• Own the complete Atlassian platform including Jira Software, Confluence, and related products—configuring, securing, and maintaining enterprise-scale deployments while driving BHN toward an automation-first approach to work management
• Leverage the Atlassian automation platform to enhance and improve work and platform maintenance
• Develop complex JQL queries, custom scripts, and leverage API endpoints to streamline the business and solve problems
• Design and maintain automation orchestration for corporate services, particularly employee lifecycle management; serve as an automation subject matter expert, mentoring teammates on automated task development and champion best practices
• Co-manage our enterprise identity provider (IDP) solution and SaaS service portfolio, maintaining, securing, and auditing corporate services while ensuring compliance with regulatory requirements
• Administer Okta workflows and integrations, leveraging APIs for automated user management and collaborating on access control policies and single sign-on implementations
• Provide escalated technical support for complex end-user issues requiring systems-level expertise and travel to satellite offices (5-10% of time) to support distributed infrastructure needs

Staff IT Systems Engineer – Atlassian

Marketing Analyst

• Analyze product performance post-launch, focusing on metrics like adoption, engagement, retention, and usage across both B2B and B2C products
• Partner with Product to identify growth levers and potential enhancements based on customer behavior and market feedback
• Work with Sales and Customer teams to understand how product features are being used (or not used) in real-world scenarios
• Provide insights to Product Marketing Managers to help refine positioning, messaging, and customer segmentation strategies
• Identify underperforming segments, features, or personas and recommend opportunities to optimize value delivery
• Collaborate with Marketing to evaluate how content and education initiatives are supporting long-term product success
• Lead ongoing product performance reviews and executive-level dashboards

Product Marketing Analyst

Accountant

• Report to the Accounting Manager II for Hawk Incentives division
• Responsible for the timely and accurate period-end close process related to the Incentives business
• Prepare and analyze complex journal entries
• Prepare balance sheet reconciliations
• Prepare detailed analyses for period-end close package
• Participate in new product meetings and identify potential accounting issues
• Prepare and maintain deferred revenue waterfall schedules for multiple products
• Prepare schedules and analyses to support quarterly reviews, annual audits, internal auditors, etc.
• Provide on-going support to various business partners
• Focus on process improvements and implementing scalable processes
• Set up accounting processes for new products
• Review contract terms to determine when revenue and expenses can be recognized according to accounting standards
• Perform ad hoc projects

Accountant III

Financial Planning and Analysis

• FP&A business partner for Global Expense functions supporting period close, forecast and plan processes
• Partner with functional leaders to manage their headcount and expense budgets
• Prepare variance reports and in-depth analysis on a weekly, monthly, and quarterly basis, including collaboration with business partners and Accounting to provide insights into financial performance
• Prepare, maintain, and update forecast models including insightful updates on headcount and department costs to the management team to ensure timely identification of risks and opportunities
• Load forecast and plan data into Oracle
• Provide support in fulfilling Corporate FP&A requirements for internal and external business reviews, ensuring accuracy and timeliness as well as highlighting key insights
• Champion operational rigor and continuous improvement of financial reporting and planning processes through cross-functional partnership
• Partner with Finance Systems teams to implement improved forecasting methodologies company wide
• Perform ad-hoc operational and strategic analyses as needed

Senior Financial Analyst

Program Manager

• Own the strategy, design, end-to-end planning and delivery of fraud and risk management programs, aligning with company-wide goals and compliance standards
• Lead program governance, including risk management, cross-team dependencies, and resolution of issues
• Partner with Engineering, Product, Risk, Legal, Compliance, and Operations to define and deliver initiatives that reduce fraud losses and improve detection systems
• Develop and enhance policies, controls, and playbooks related to fraud detection, escalation procedures, and post-incident reviews
• Create and manage program roadmaps, defining key milestones, deliverables, timelines, and dependencies
• Collaborate with data and analytics teams to monitor fraud KPIs and analyze trends; use data to evaluate progress and drive continuous improvement
• Provide regular updates, reporting, and presentations to executive leadership on program status, risk posture, and fraud trends
• Support audits, regulatory exams, and due diligence by preparing program documentation and leading responses related to fraud risk

Senior Staff Program Manager

Collections

• Monitor Accounts Receivable aging and manage customer accounts
• Identify overdue balances and contact customers using multiple communication methods to address outstanding debt, including account discrepancies, billing errors, and payment term verification
• Review and reconcile customer account balances, performing detailed analysis at the invoice level
• Identify and resolve discrepancies between customer records and BHN billing to accurately determine root causes and implement effective solutions
• Coordinate with both external and internal business partners to address and resolve billing inquiries
• Prepare and maintain comprehensive summary and detailed collection notes for regular Accounts Receivable aging reviews with management
• Provide support with customer payment applications, Accounts Receivable reporting, and related accounting close activities as required

Staff IT Systems Engineer – Atlassian

Product Marketing Analyst

Accountant III

Senior Financial Analyst

Senior Staff Program Manager

Collections Analyst II