Blackhawk Network

Collections

• Monitor Accounts Receivable aging and manage customer accounts
• Identify overdue balances and contact customers using multiple communication methods to address outstanding debt, including account discrepancies, billing errors, and payment term verification
• Review and reconcile customer account balances, performing detailed analysis at the invoice level
• Identify and resolve discrepancies between customer records and BHN billing to accurately determine root causes and implement effective solutions
• Coordinate with both external and internal business partners to address and resolve billing inquiries
• Prepare and maintain comprehensive summary and detailed collection notes for regular Accounts Receivable aging reviews with management
• Provide support with customer payment applications, Accounts Receivable reporting, and related accounting close activities as required

Collections Analyst II