BlackBerry

Application Engineer

• Be the face of QNX, acting as a liaison between customers and QNX R&D, Engineering Services, and Product Management teams
• Provide technical expertise and knowledge of QNX solutions to customers and prospects in both a pre-sale and post-sale capacity
• Support wider sales team in a technical and consultative manner including analyzing customer design requirements, offering feasibility/ scope assessments to customer requests, and other activities as required
• Manage the customer’s technical requirements (through various support and engineering departments) from the development phase to the commercial release
• Build and maintain positive customer (technical staff) relations to encourage new development projects and appropriate upgrades
• Deliver pre-sales software development work (demos, benchmarking, high-level customer design assistance, initial environment set-up, on occasion may be asked to participate in select development relating to customer-specific needs, etc.)
• Prepare and present technical material to customers either on-site or virtual, and represent QNX at regional trade shows, speaking engagements, webinars or in concert with our large customers
• Develop, and maintain a technical knowledge base of competitive intelligence.
• Provide recommendations to Marketing and Sales on technical requirements to constantly improve and enhance customer experience
• Travel. Some travel to customer sites is expected (25-30%).

Field Application Engineer – Industrial Automation, Robotics, Medical Devices

Sales Engineer

• Act as a trusted advisor to enterprise and government customers
• Combine deep technical expertise with strong business acumen to translate complex secure communications challenges into high-impact solutions
• Lead consultative discovery discussions to uncover customer business, security, and compliance requirements
• Engage confidently with senior stakeholders (CIO, CISO, CTO) to influence buying decisions
• Design and deliver tailored product demonstrations aligned to customer use cases
• Lead Proof of Concept (POC) and Proof of Value (POV) engagements
• Support deal strategy by aligning technical win criteria with commercial objectives
• Anticipate and address technical objections throughout the sales cycle
• Enable and support strategic partners to scale solution adoption within key accounts

Senior Sales Engineer

Project Manager

• Lead the end‑to‑end NetSuite reimplementation project, including planning, execution, monitoring, and delivery.
• Define and manage the project governance framework, including cadence, documentation standards, RAID logs, and reporting.
• Develop and maintain a comprehensive project plan covering scope, schedule, resources, budget, and deliverables.
• Facilitate steering committee meetings, status updates, and executive-level reporting.
• Serve as the primary point of contact for all project-related communication with internal teams, NetSuite implementation partners, and third-party vendors.
• Manage cross-functional workstreams to ensure timely completion of requirements, design, configuration, testing, and deployment.
• Oversee change management planning activities, including communication, training planning, and end‑user readiness.
• Proactively identify project risks and mitigation plans, issues, and dependencies.

Senior Project Manager, NetSuite Reimplementation

Implementation Specialist

• Lead the technical configuration of AtHoc cloud instances
• Perform end-to-end installations on customer-provided infrastructure
• Maintain expert-level configuration and troubleshooting of Windows Server, IIS, and SQL Server
• Develop and maintain PowerShell scripts to automate data imports and system health checks
• Configure Microsoft Entra ID/LDAP synchronizations and SAML 2.0/SSO authentications
• Utilize SQL queries for data mapping and verify data integrity during migration

Senior Implementation Engineer

Business Analyst

• Support the Finance organization through our NetSuite reimplementation
• Collaborate with NetSuite Professional Services and Finance stakeholders to gather, refine, and document business requirements across all Finance functions
• Maintain an organized repository of project documentation
• Act as a liaison between Finance, IT, external consultants, and cross-functional workstreams
• Lead and coordinate workshops, requirement sessions, testing cycles, and training activities for Finance users
• Assist Finance in developing test cases, test scripts, and validation criteria
• Validate migrated financial data during test cycles and at cutover
• Provide go-live and post-go live support to ensure smooth business operations

Senior Business Analyst – Finance

Technical Writer

• Own the end-to-end lifecycle of customer-facing documentation for all BlackBerry Secusmart products
• Lead the creation, maintenance, and continuous improvement of comprehensive technical documentation as products evolve
• Proactively assess documentation impact of new features, architectural changes, and procedural updates, ensuring all materials remain current and accurate
• Ensure documentation meets the highest standards for quality, usability, consistency, and regulatory alignment
• Collaborate closely with Product Management, Engineering, Operations, UX Design, Marketing, and other stakeholders to gather requirements, validate content, and align messaging
• Participate in regular cross-functional and development meetings to stay informed of current and upcoming product changes
• Design and deliver documentation tailored to diverse audiences, including end users, system administrators, internal teams, and support functions
• Lead contributions to technical and procedural documentation required for governmental approvals, certifications, and formal evaluations
• Drive the strategic evolution of the documentation portfolio, structure, and content model

Senior Technical Content Architect

Security Engineer

• Support in the development and maintenance of feature user stories, acceptance criteria, and requirements
• Collaborate closely with Product, R&D, QA, Documentation, Service Engineering, and other cross‑functional teams throughout the software development lifecycle to ensure releases meet quality, security, and market‑readiness criteria
• Serve as the primary product management interface between Product, R&D, and Service Engineering to track releases, manage dependencies, and coordinate deployment updates across development labs and production cloud environments
• Partner with Technical Writing to support in the drafting of updates to product documentation – ensuring it is accurate and current, including preparing and reviewing software release notes for external product releases
• Perform security threat intelligence research relevant to secure and mission‑critical communications solutions, incorporating insights into product planning and positioning
• Own software release go‑to‑market readiness for assigned product areas, ensuring every software release is clearly positioned, well‑documented, and supported with sales‑ready content
• Partner with Sales Enablement to develop and deliver release‑based feature messaging, value propositions, and customer‑facing materials
• Create and maintain competitive battle cards, positioning frameworks, and differentiation narratives informed by ongoing market and competitor analysis
• Translate technical capabilities into customer‑friendly content that clearly articulates user value, security benefits, and deployment considerations
• Act as a liaison across teams to ensure compliance, delivery timelines, and stakeholder alignment are maintained