BizAway

Financial Planning and Analysis

• Own the Finance domain — define and evolve the vision, strategy, and roadmap for payments, invoicing, reconciliation, and accounting integrations
• Collaborate closely with Finance, Operations, and Engineering teams to deeply understand workflows, compliance requirements, and pain points
• Optimize payment processes (issuance, collection, reconciliation) to ensure reliability, transparency, and automation at scale
• Enhance integrations with financial systems (ERP like Netsuite, accounting software, PSPs, banks) to streamline operations and reporting
• Identify and reduce manual work by designing automated, data-driven workflows and back-office tooling
• Use analytics tools (e.g., Amplitude, Qlik, Kibana) to prioritize initiatives and measure financial process efficiency
• Ensure compliance and audit readiness in collaboration with finance and legal teams

Senior Product Manager – Finance

Analyst

• Contributing to the definition of the department strategy
• Documenting processes and information related to supplier
• Consultancy on corporate agreement based on statistics analysis
• Keeping relationships with suppliers in coordination with the Travel Partnership Manager
• Support to other departments
• Definition and monitoring of target achieved and commissions

Travel Partnership Analyst

Product Manager

• Own the Customer Service domain — defining and evolving the vision, strategy, and roadmap for all service-related processes, tools, and automation opportunities
• Collaborate closely with Customer Service leadership, engineers, and designers to deeply understand agent and traveler needs
• Scale with technology — identify manual pain points and transform them into automated, efficient, data-driven workflows
• Enhance Zendesk integrations by shaping how BizAway’s internal data powers smarter service experiences
• Improve agent experience through better back-office tooling
• Drive customer satisfaction and efficiency by optimizing response time, first contact resolution, and overall agent productivity
• Leverage analytics tools to prioritize based on data and measure the impact of your initiatives
• Run discovery and iteration loops using design tools

Senior Product Manager

• Own the Customer Service domain — defining and evolving the vision, strategy, and roadmap for all service-related processes, tools, and automation opportunities.
• Collaborate closely with Customer Service leadership, engineers, and designers to deeply understand agent and traveler needs.
• Scale with technology — identify manual pain points and transform them into automated, efficient, data-driven workflows.
• Enhance Zendesk integrations by shaping how BizAway’s internal data (bookings, travelers, Salesforce, etc.) powers smarter service experiences.
• Improve agent experience through better back-office tooling (e.g., Amadeus operations, refunds/exchanges, exception handling).
• Drive customer satisfaction and efficiency by optimizing response time, first contact resolution, and overall agent productivity.
• Leverage analytics tools (Amplitude, Zendesk reports, etc.) to prioritize based on data and measure the impact of your initiatives.
• Run discovery and iteration loops — use Miro, Figma, and no-code solutions to design, validate, and refine solutions.

DevOps Engineer

• Design, build and maintain our cloud infrastructure to support the company’s continuous growth
• Evolve and improve our Kubernetes-based platform with a focus on scalability, reliability and security
• Collaborate closely with your teammates to transform ideas into concrete solutions
• Automate processes and improve developer experience across the engineering organization
• Grow your technical expertise and contribute to the mentorship of other engineers

Senior DevOps Engineer

Revenue Operations

• Develop and implement comprehensive revenue management strategies.
• Conduct in-depth analysis to identify opportunities and threats.
• Analyze historical data, market trends, and booking patterns to forecast demand and adjust pricing strategies accordingly.
• Manage and optimize partner campaigns and conversion of the same, in coordination with our partner.
• Collaborate with sales, marketing, product and operations teams to align strategies and achieve revenue goals.
• Identify and implement new revenue opportunities, including ancillary services and package deals.
• Monitor and manage partners' satisfaction and loyalty.
• Stay updated on industry best practices and technological advancements in revenue management.

Revenue Manager

Frontend Engineer

• You will be working in a cross-functional team to implement new features
• Evolve the current platform to keep up with the continuous growth
• Collaborate with your colleagues to transform ideas into concrete solutions

Senior Frontend Engineer

Backend Engineer

• Work in a cross-functional team to implement new features
• Evolve the current platform to support continuous growth
• Collaborate with colleagues to transform ideas into concrete solutions
• Participate in writing automated tests and maintaining code quality
• Work with cloud infrastructure (AWS) and related services

Senior Backend Engineer

Product Designer

• Lead design discovery activities within your squad, working closely with Product Managers and developers
• Collaborate with the other Product Designers ensuring consistency through the entire platform and journeys
• Turn insights and requirements into flows, wireframes, prototypes, and high-fidelity designs
• Test solutions with users and iterate based on qualitative and quantitative data
• Guide the Research Strategy within your squad and manage with other designers the Research repository
• Contribute to the design system and its evolution
• Organize and manage co-design sessions and workshops, helping to spread a strong design culture
• Impact measurement: You'll evaluate the effectiveness of implemented solutions through data and feedback, maintaining a continuous improvement cycle

Customer Support

• Act as direct contact with all other company departments through the Internal Support Desk, managing requests (information, reporting issues, help, manual operations)
• Analyze and troubleshoot requests received through the Internal Support Desk and drive them to resolution
• Escalate bugs and issues to Engineering, ensuring appropriate urgency and priority
• Collaborate and advocate with Product and Engineering to proactively improve the product based on user feedback and ensure long-term reliability

Product Support Specialist

• Work in a cross-functional team to implement new features
• Evolve and scale the current platform to support continuous growth
• Collaborate with colleagues to transform ideas into concrete solutions
• Design and implement backend services using Node.js, TypeScript, and Mongo
• Define and use OpenAPI (swagger) for APIs and write automated tests
• Participate in technical assessments and interview stages as part of selection process