BizAway

Senior Product Manager

BizAway

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇪🇸 Spain

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Job Level

Senior

About the role

  • Own the Customer Service domain — defining and evolving the vision, strategy, and roadmap for all service-related processes, tools, and automation opportunities
  • Collaborate closely with Customer Service leadership, engineers, and designers to deeply understand agent and traveler needs
  • Scale with technology — identify manual pain points and transform them into automated, efficient, data-driven workflows
  • Enhance Zendesk integrations by shaping how BizAway’s internal data powers smarter service experiences
  • Improve agent experience through better back-office tooling
  • Drive customer satisfaction and efficiency by optimizing response time, first contact resolution, and overall agent productivity
  • Leverage analytics tools to prioritize based on data and measure the impact of your initiatives
  • Run discovery and iteration loops using design tools

Requirements

  • Experience in the travel industry or in enterprise settings
  • Knowledge of programming basics will help you perform at your best
Benefits
  • Attractive compensation, including equity in the company
  • Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions
  • Multicultural and international team
  • Collaborative and smart environment to work and learn
  • Remote work, flexible working policy, and great offices in Europe

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
automationdata-driven workflowsanalyticsZendesk integrationsprogramming basics
Soft skills
collaborationcustomer satisfactionefficiency optimizationproblem-solving
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