Senior Product Manager
BizAway
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇪🇸 Spain
Visit company websiteJob Level
Senior
About the role
- Own the Customer Service domain — defining and evolving the vision, strategy, and roadmap for all service-related processes, tools, and automation opportunities
- Collaborate closely with Customer Service leadership, engineers, and designers to deeply understand agent and traveler needs
- Scale with technology — identify manual pain points and transform them into automated, efficient, data-driven workflows
- Enhance Zendesk integrations by shaping how BizAway’s internal data powers smarter service experiences
- Improve agent experience through better back-office tooling
- Drive customer satisfaction and efficiency by optimizing response time, first contact resolution, and overall agent productivity
- Leverage analytics tools to prioritize based on data and measure the impact of your initiatives
- Run discovery and iteration loops using design tools
Requirements
- Experience in the travel industry or in enterprise settings
- Knowledge of programming basics will help you perform at your best
Benefits
- Attractive compensation, including equity in the company
- Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions
- Multicultural and international team
- Collaborative and smart environment to work and learn
- Remote work, flexible working policy, and great offices in Europe
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
automationdata-driven workflowsanalyticsZendesk integrationsprogramming basics
Soft skills
collaborationcustomer satisfactionefficiency optimizationproblem-solving