Own the Customer Service domain — defining and evolving the vision, strategy, and roadmap for all service-related processes, tools, and automation opportunities
Collaborate closely with Customer Service leadership, engineers, and designers to deeply understand agent and traveler needs
Scale with technology — identify manual pain points and transform them into automated, efficient, data-driven workflows
Enhance Zendesk integrations by shaping how BizAway’s internal data powers smarter service experiences
Improve agent experience through better back-office tooling
Drive customer satisfaction and efficiency by optimizing response time, first contact resolution, and overall agent productivity
Leverage analytics tools to prioritize based on data and measure the impact of your initiatives
Run discovery and iteration loops using design tools
Requirements
Experience in the travel industry or in enterprise settings
Knowledge of programming basics will help you perform at your best
Benefits
Attractive compensation, including equity in the company
Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions
Multicultural and international team
Collaborative and smart environment to work and learn
Remote work, flexible working policy, and great offices in Europe
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.