Appointment Setter, CSR – Healthcare Intake
iSTA Solutions
Job Level
Mid-LevelSenior
About the role
- Act as direct contact with all other company departments through the Internal Support Desk, managing requests (information, reporting issues, help, manual operations)
- Analyze and troubleshoot requests received through the Internal Support Desk and drive them to resolution
- Escalate bugs and issues to Engineering, ensuring appropriate urgency and priority
- Collaborate and advocate with Product and Engineering to proactively improve the product based on user feedback and ensure long-term reliability
Requirements
- Be smart, empathic, and eager to learn
- Exceptional problem-solving skills, capable of diagnosing complex issues and driving them to resolution
- Proficiency in data analysis and querying, with the ability to interpret data and logs
- Experience with logging platforms
- Familiarity with APIs
- Excellent interpersonal and communication skills; ability to work in a team
- Confidence with English (written and spoken level B2)
- Fluency in Italian (Spanish is a plus)
- Experience in the travel industry or in enterprise settings (preferred)
- Knowledge of programming basics (preferred)
