Business Development Executive - National Accounts
E-Central Credit Union
Account Manager
Bisnow
full-time
Posted on:
Origin: • 🇺🇸 United States • Massachusetts, New York
Visit company websiteSalary
💰 $50,000 - $55,000 per year
Job Level
Mid-LevelSenior
About the role
- Be the trusted partner for Biscred’s clients, driving adoption, satisfaction, and retention.
- Onboard new clients with personalized training and setup, tailoring the experience to their unique workflows and business growth objectives.
- Build strong, lasting relationships with key stakeholders, acting as their go-to resource for support, best practices, and strategic guidance.
- Proactively monitor client usage and health metrics to identify risks, address churn signals, and ensure consistent engagement with Biscred’s features.
- Partner with clients to define success metrics, regularly reviewing progress and demonstrating ROI to secure renewals.
- Collaborate with Account Executives to identify upsell and cross-sell opportunities within existing accounts, contributing to revenue growth.
- Serve as the voice of the customer internally, relaying feedback to product, sales, and marketing teams to enhance Biscred’s offerings and processes.
- Develop and share resources like tutorials, case studies, and webinars to empower clients and deepen their platform expertise.
- Resolve client issues swiftly, coordinating with technical support when needed to maintain a seamless experience.
- Maintain detailed, up-to-date records of client interactions, renewal timelines, and account health in HubSpot.
- Work closely with the small team to refine the customer success strategy, testing new approaches to increase retention and satisfaction.
- Meet and exceed renewal rate targets, ensuring Biscred remains a must-have tool for our clients.
- Master the Biscred platform and its evolving capabilities to confidently guide clients and articulate our unique value proposition.
Requirements
- A relationship-builder with a passion for helping clients succeed and a knack for understanding their needs.
- Comfortable working in a small, fast-paced team where your impact is immediate and essential.
- Skilled at explaining complex tools in a simple, actionable way, with a focus on driving adoption and results.
- Data-savvy, with the ability to analyze usage patterns and translate them into proactive strategies.
- A collaborative problem-solver who thrives on keeping clients happy and engaged.
- Motivated by renewals and retention as key drivers of business success, with a track record of meeting or exceeding goals.
