Bisnow

Account Manager

• Be the trusted partner for Biscred’s clients, driving adoption, satisfaction, and retention.
• Onboard new clients with personalized training and setup, tailoring the experience to their unique workflows and business growth objectives.
• Build strong, lasting relationships with key stakeholders, acting as their go-to resource for support, best practices, and strategic guidance.
• Proactively monitor client usage and health metrics to identify risks, address churn signals, and ensure consistent engagement with Biscred’s features.
• Partner with clients to define success metrics, regularly reviewing progress and demonstrating ROI to secure renewals.
• Collaborate with Account Executives to identify upsell and cross-sell opportunities within existing accounts, contributing to revenue growth.
• Serve as the voice of the customer internally, relaying feedback to product, sales, and marketing teams to enhance Biscred’s offerings and processes.
• Develop and share resources like tutorials, case studies, and webinars to empower clients and deepen their platform expertise.
• Resolve client issues swiftly, coordinating with technical support when needed to maintain a seamless experience.
• Maintain detailed, up-to-date records of client interactions, renewal timelines, and account health in HubSpot.
• Work closely with the small team to refine the customer success strategy, testing new approaches to increase retention and satisfaction.
• Meet and exceed renewal rate targets, ensuring Biscred remains a must-have tool for our clients.
• Master the Biscred platform and its evolving capabilities to confidently guide clients and articulate our unique value proposition.

Copywriter

• Copy edit news articles of varying lengths from around the United States, ensuring stories are grammatically and factually correct and are in Bisnow style.
• Be the last line of defense not only on article cleanliness but also newsworthiness and objectivity.
• As part of a team of editors, help guide the editorial strategy of Bisnow’s newsroom.

Copy Editor

Financial Planning and Analysis

Bisnow overview and role: FP&A Manager supporting CEO and Finance team by delivering data-driven insights, financial analysis, and strategic recommendations.
High-impact, high-visibility role as strategic finance partner for CEO and department heads.
Own financial modeling, forecasting, performance tracking across Bisnow, Biscred, SelectLeaders.
Prepare executive-level presentations and enhance financial models.
Collaborate with Accounting and Revenue Operations; develop sales tracking, compensation models, KPIs.
Build scalable templates, standardized reporting, forecasting, budgeting processes.

Account Manager

Copy Editor

Financial Planning and Analysis Manager