Billtrust

Product Manager

• Set Billtrust’s Applied Intelligence vision and multi-year product roadmap
• Shape company-wide product strategy and influence investment priorities
• Own the end-to-end product lifecycle for AI-powered capabilities
• Drive a culture of bold experimentation and define testing frameworks
• Recruit, develop, and retain a high-caliber team of product managers and applied AI practitioners
• Serve as Billtrust’s most senior external voice on Applied Intelligence

VP, Product Management – Payments

• Set Billtrust’s Applied Intelligence vision and multi-year product roadmap, establishing the strategic framework that guides how AI shapes every layer of the AR lifecycle.
• Serve as a member of the Product leadership team, shaping company-wide product strategy and influencing investment priorities at the executive level.
• Define the operating model for how Applied Intelligence is built, deployed, and continuously improved — including governance, evaluation standards, and responsible AI principles.
• Own the end-to-end product lifecycle for Billtrust’s AI-powered capabilities — from opportunity identification and experimentation through scaled delivery and ongoing iteration — leveraging co-worker agents and AI tooling to compress timelines and raise quality.
• Establish rigorous frameworks for evaluating AI product performance, accuracy, reliability, and customer safety before and after deployment.
• Drive a culture of bold experimentation: define hypotheses, design tests, interpret results, and champion the learnings that most accelerate product-market fit.
• Recruit, develop, and retain a high-caliber team of product managers and applied AI practitioners, building one of the most sought-after AI product organizations in B2B fintech.
• Champion AI-first ways of working across the entire Product organization, setting the standard for how leaders and ICs leverage AI tools to amplify impact.
• Create clear career pathways and a coaching culture that elevates team members into future leaders of AI product development.
• Serve as Billtrust’s most senior external voice on Applied Intelligence — representing the company at industry events, in analyst conversations, and in strategic customer and partner engagements.
• Partner with Sales, Marketing, and Customer Success to ensure AI differentiation is clearly communicated and consistently converted into pipeline and retention.
• Engage directly with key customers to co-create AI solutions, gather strategic insight, and validate roadmap direction against real-world complexity.

VP, Product Management – Applied Intelligence

• Own commercial success of assigned Payments products and features, aligning roadmap to revenue, margin, and adoption targets
• Define, prioritize, and manage the product backlog to drive meaningful pod outcomes, with clear business justification behind each initiative
• Act as the primary commercial voice across cross-functional teams, synthesizing input from Sales, Marketing, Customer Success, and Engineering into a compelling product strategy
• Evaluate and champion new ideas based on market demand, AI readiness, ROI, and long-term customer value
• Serve as a thought leader on AI integration within Payments workflows, identifying ways to streamline, automate, and differentiate through intelligent design
• Lead competitive analysis and market research to defend and extend our leadership position in AR automation
• Partner with Sales and Marketing to define messaging, positioning, and enablement tied to core product differentiators
• Run product launch and go-to-market efforts for new features, capabilities, and AI-powered workflows
• Engage actively with customers to validate the roadmap, guide adoption, and build a feedback loop that fuels continuous innovation
• Monitor and report on product KPIs, delivering transparency and accountability across all levels of the organization
• Lead the annual planning baseline, defining tradeoffs, benefits, and impact of work
• Recognize the drivers of financial health for the product portfolio, accounting for tradeoffs and presenting options
• Manage a high volume of large product initiatives within a defined period, ensuring successful build outcomes
• Act as a mentor and coach for other product managers
• Travel quarterly for customer onsite meetings and events

Senior Commercial Product Manager

Product Designer

• Drive end-to-end design for complex, multi-step SaaS products — from early-stage problem framing through high-fidelity prototyping and handoff.
• Lead the creation of cross-platform user flows, interaction models, and design specifications that translate cleanly to engineering.
• Design AI-native product experiences — including conversational UI, predictive features, AI output states, and human-AI interaction patterns — with the same rigor applied to any other product surface.
• Leverage AI design tools and agentic workflows to accelerate exploration, generate design variations, and reduce time-to-validation.
• Champion design quality across the team, establishing patterns and raising the bar on craft, consistency, and usability.
• Plan and execute user research — generative and evaluative — to continuously inform product direction.
• Synthesize qualitative and quantitative signals (usability studies, analytics, customer feedback, market analysis) into clear design recommendations.
• Work fluently with product analytics tools (e.g., Amplitude, Mixpanel) — pull your own data, form hypotheses, and connect design decisions to measurable outcomes.
• Identify friction and opportunity in existing experiences; drive validated improvements backed by evidence, not assumptions.
• Frame design problems with clarity — connecting user needs to business outcomes and technical constraints.
• Actively contribute to product strategy conversations; push back constructively when proposed solutions don't serve users or undermine long-term product integrity.
• Collaborate cross-functionally with product, engineering, and stakeholders throughout the full design-to-delivery cycle.
• Contribute to and maintain the team's design system, ensuring consistency and scalability across the product surface.
• Mentor and coach junior and mid-level designers; provide structured, actionable feedback on work and process.
• Model how to use AI tools thoughtfully in a design workflow — not as a shortcut, but as a multiplier for quality and speed.
• Help shape team processes, critique culture, and design standards.

Lead UX Designer

Executive Assistant

• Proactively organize and maintain multiple Google calendars, prioritizing and coordinating high-volume and ever-changing schedules.
• Coordinate meetings including confirming conference rooms, arranging catering when needed, scheduling off-sites, and preparing presentations.
• Understand business priorities and identify process improvements to create efficiency and scale for the leadership team.
• Use AI tools to streamline scheduling, anticipate conflicts, and improve calendar management efficiency.
• Coordinate domestic and international travel in compliance with existing policies and procedures, ensuring effective use of time and resources.
• Process expense reports and maintain and reconcile company credit cards.
• Serve as a confidential liaison on highly sensitive issues between members of the Executive Management Team.
• Cooperatively work with other Executive Assistants and team members to ensure seamless administrative coverage across leadership.
• React with appropriate urgency to emerging situations, taking effective action without always having the complete picture.
• Handle all confidential information with integrity and absolute discretion in dealings with professionals inside and outside the company.

Affiliate Manager

• Own the design, delivery, and continuous improvement of Billtrust’s learning and development programs, including onboarding, manager effectiveness, skills-based learning pathways, and leadership readiness initiatives across all levels and geographies.
• Evaluate onboarding effectiveness using data and employee feedback, iterating on program design to improve time-to-productivity and early employee experience metrics.
• Leverage AI authoring tools and co-worker agents to accelerate content development, personalize learning pathways, and scale program delivery without proportional headcount growth, using the Dayforce LMS and LinkedIn Learning as core platforms.
• Partner with HRBPs and functional leaders to assess capability gaps, prioritize development investments, and translate business needs into scalable learning solutions.
• Lead the strategy and operational execution of Billtrust’s performance review cycles, ensuring processes are equitable, efficient, and tied to meaningful development outcomes, including succession planning, high-potential identification, and individual development planning.
• Design and manage employee survey programs (engagement, onboarding, exit), synthesizing results with AI-assisted analytics to surface actionable insights for HR leadership and business partners.
• Build and maintain the tools, resources, and manager enablement content that support consistent, high-quality talent conversations, using AI to streamline documentation, calibration prep, and program communications.
• Own Billtrust’s internal employee recognition platform end-to-end, managing the roadmap, adoption strategy, program design, and measurement of impact on engagement and culture health.
• Champion and operationalize Billtrust’s values and culture initiatives, including global recognition programs, values activation campaigns, and connection-building experiences that reflect Billtrust’s identity across a distributed, multi-country workforce.
• Manage the full program lifecycle for People initiatives, from scoping and stakeholder alignment through execution, communication, and retrospective, ensuring on-time delivery and measurable outcomes.
• Build and maintain a People programs calendar, coordinating across HR, Internal Comms, and business stakeholders to ensure initiatives land with clarity and at the right moments in the employee experience.

Senior Talent and Culture Partner

Sales

• Support the development and execution of onboarding and ever-boarding programs across GTM teams
• Contribute to building structured learning paths and certification programs to reinforce product knowledge, skills, and methodology
• Facilitate live and virtual training sessions, including in-person onboarding weeks in Nashville
• Help maintain and update enablement content such as playbooks, talk tracks, objection handling guides, and product training resources
• Partner with Sales Managers to reinforce key behaviors through coaching frameworks, ongoing education, and reinforcement programs
• Support the rollout of product launches, go-to-market initiatives, and sales methodology adoption (e.g., MEDDPICC)
• Assist in the administration and optimization of enablement tools including DemandBase, Mindtickle Gong, Outreach, LinkedIn Sales Navigator, and ZoomInfo
• Gather feedback and track program impact, using ramp time, performance trends, and rep engagement to guide improvements
• Collaborate cross-functionally to align training efforts with broader revenue goals and initiatives