Billtrust

Content Marketing Manager

• The Knowledge Content Specialist owns Billtrust's Help Center — our centralized customer-facing knowledge base spanning all products. At its core, this role demands a master of language: someone with the editorial rigor, communication clarity and technical writing instincts to transform complex product functionality into content customers can immediately understand and act on. What sets this role apart is how that mastery is applied — through an AI-first approach that uses AI tooling to identify content gaps, generate drafts and scale output, rather than building from a blank page. The Knowledge Content Specialist validates and shapes AI-generated content and incorporates Product team-provided material into the Help Center, ensuring every article that reaches a customer is accurate, on-brand and structured for maximum usability. The impact of this work is direct and measurable: well-executed Help Center content drives higher self-serve rates, reduces support case volume and improves the overall customer experience. This role partners closely with our Support Automation Specialist to ensure the right content is in place to power case deflection through our AI-powered Virtual Assistant, and collaborates with cross-functional stakeholders across the business to keep content aligned with current product functionality.

Knowledge Content Specialist

Analyst

• Maintain job data, pay structures, and employee compensation records in Dayforce and related HR systems.
• Support annual and off-cycle compensation processes including merit, bonus, and promotion cycles.
• Assist with market pricing and benchmarking activities, including survey participation and data submissions.
• Use AI tools to accelerate compensation reporting and surface data insights, applying judgment to validate outputs and ensure accuracy.
• Support day-to-day administration of employee benefits and wellness programs across Billtrust’s global employee population, navigating country-specific plan structures and vendor relationships.
• Respond to employee inquiries related to benefits eligibility, enrollments, and plan details.
• Coordinate with benefits vendors and support open enrollment planning and execution.
• Help ensure compliance with applicable regulations across jurisdictions, including ACA and ERISA in the US and country-specific requirements across Billtrust’s international locations.
• Support payroll processing activities including preparation and validation of payroll inputs.
• Assist with payroll compliance, tax reporting, and year-end activities such as W-2 preparation.
• Partner with Finance and external vendors to research and resolve discrepancies.
• Maintain process documentation and ensure adherence to internal controls.

Total Rewards Analyst

Customer Success Manager

• Work directly with a portfolio of customers to define success and drive adoption and value
• Help our customers identify, frame and realize value out of using Billtrust
• Develop a deep understanding of customer needs, use cases, and objectives to ensure that the Billtrust platform is properly leveraged to achieve them
• Assist customers in driving user adoption and change management within their organization
• Build and maintain strong relationships with all key customer stakeholders
• Monitor and report on the overall well-being of customers, tracking key health and usage indicators
• Serve as a point of escalation for key customer issues and ensure swift resolution
• Drive customer advocacy through case studies and references
• Ensure high customer satisfaction and retention
• Evangelize the capabilities of the Billtrust platform, identifying opportunities for further growth within customers while working collaboratively with the account team to position upsells
• Work with the services teams to facilitate the onboarding of new customers

Senior Customer Success Manager

Director

• Define and maintain the services portfolio strategy and multi‑quarter roadmap; prioritize investments using customer value, commercial impact, and delivery feasibility.
• Lead portfolio lifecycle from ideation → launch → optimization → retirement; manage rationalization with data‑backed recommendations.
• Establish and chair portfolio governance (stage gates, standards, approval forums); ensure compliance (data/privacy, legal/SOW, brand).
• Own scoping and estimation methodology (LoE models, margin bands, risk buffers) and SOW quality standards across offerings and deal tiers.
• Direct their team in discovery, solution design, demos/PoCs, integration and migration planning, and creation of customer‑ready SOWs.
• Implement coaching and QA programs that reduce under‑scoped change orders and improve scoping accuracy and delivery readiness.
• Partner with Services/Product Marketing to craft positioning, value propositions, messaging, and packaging/pricing for services.
• Oversee creation and upkeep of datasheets, pitch decks, systems, product codes/attributes, and SOW language; ensure sales‑ready enablement assets.
• Support launches and campaigns, internal enablement (office hours, playbooks, objection handling), and participation at customer events.
• Run the operating cadence (deal reviews, estimation QA, SLA tracking, portfolio reviews); forecast capacity with Resource Management.
• Partner with operations teams to maintain systems of record, performance dashboards, and analytics.

Director, Services Portfolio

Sales Development Rep

• Lead and support the Sales Development team to goals, objectives and quota achievement
• Collaborate with program marketers to support multi-touch, multi-channel ABM campaigns through account development reps
• Report on individual, segment and team impact; maintain daily activity goals and weekly, monthly and quarterly reporting for various business stakeholders
• Proactively work to create, measure and optimize cadences, messaging and outreach for team using A/B testing
• Develop strong working relationships with sales and marketing teams to ensure a positive working relationship, solicit feedback and maximize effectiveness of SDRs
• Create activity and impact dashboards to monitor team performance
• Maintain SDR Playbook; enforce rules of engagement
• Manage monthly commissions reporting
• Partner with sales training to improve team prospecting skills, objection handling and product knowledge
• Lead SDR monthly business reviews
• Other duties as assigned

Sales Development Manager

Financial Planning and Analysis

• Own and evolve revenue forecasting and budgeting models to support strategic planning, annual budgeting, and monthly forecasts.
• Lead revenue performance analytics across bookings, ARR, retention, and revenue by segment, identifying drivers, risks, and opportunities.
• Oversee the Monthly Operating Review (MOR) package, delivering executive-ready narratives on variances vs. plan, forecast, and prior year, with actionable insights and recommended actions.
• Improve predictability and accuracy of revenue models through rigorous KPI definitions, assumption governance, and scenario/sensitivity analysis.
• Model recurring and transaction-based revenue streams, including subscription software and payments products, tying assumptions to business-specific metrics (e.g., pipeline, conversion, usage/volume, take rate, churn, renewals).
• Partner cross-functionally with Sales, Product, Marketing, Customer Success, Operations, and Accounting to align on performance drivers and build trust in the numbers.
• Drive process excellence and automation, leveraging AI/analytics tools and FP&A data resources to streamline reporting, and reduce manual work.
• Develop and mentor talent, ensuring the team has the capabilities, tools, and prioritization to deliver high-impact work on time and at a high standard.
• Support M&A diligence and integration as needed, including revenue model assessment, synergy tracking, and post-close performance reporting.

Director, FP&A

Operations

• Own and continuously improve core recruiting operations, including requisition intake, candidate workflows, interview coordination, and offer processes
• Partner with the VP of Talent Acquisition to design and implement recruiting programs, operational improvements, and scaling initiatives
• Ensure recruiting practices are consistent, equitable, and aligned with evolving business needs
• Serve as a senior operational thought partner, translating hiring demand into practical, scalable recruiting solutions
• Lead and execute hiring for early-career, entry-level, and other high-volume roles across the organization
• Design, build, and manage early-career hiring pipelines (e.g., internships, new-grad, or rotational programs, as applicable)
• Partner with hiring managers to define role expectations, assessment approaches, and decision criteria
• Drive a high-quality, inclusive, and engaging candidate experience from initial outreach through offer
• Own the optimization and day-to-day effectiveness of the applicant tracking system (ATS) and recruiting tools
• Define and monitor key recruiting metrics (e.g., time-to-fill, funnel health, candidate experience indicators)
• Identify systemic bottlenecks or inefficiencies and lead process improvements
• Create and maintain SOPs, templates, playbooks, and training materials to reinforce consistency and best practices
• Partner closely with People Operations and hiring managers to ensure a smooth, well-coordinated onboarding experience
• Own the recruiting-to-onboarding handoff, ensuring clarity, documentation, and accountability
• Continuously evaluate the end-to-end candidate journey and implement improvements that enhance communication, engagement, and experience
• Act as a trusted partner to hiring managers, setting expectations, driving accountability, and ensuring effective hiring outcomes
• Support recruiters and coordinators by reinforcing tools, processes, and operational standards
• Contribute to change initiatives by leading or supporting the rollout of new tools, programs, or workflows.