Billtrust

Executive Assistant

• Proactively organize and maintain multiple Google calendars, prioritizing and coordinating high-volume and ever-changing schedules.
• Coordinate meetings including confirming conference rooms, arranging catering when needed, scheduling off-sites, and preparing presentations.
• Understand business priorities and identify process improvements to create efficiency and scale for the leadership team.
• Use AI tools to streamline scheduling, anticipate conflicts, and improve calendar management efficiency.
• Coordinate domestic and international travel in compliance with existing policies and procedures, ensuring effective use of time and resources.
• Process expense reports and maintain and reconcile company credit cards.
• Serve as a confidential liaison on highly sensitive issues between members of the Executive Management Team.
• Cooperatively work with other Executive Assistants and team members to ensure seamless administrative coverage across leadership.
• React with appropriate urgency to emerging situations, taking effective action without always having the complete picture.
• Handle all confidential information with integrity and absolute discretion in dealings with professionals inside and outside the company.

Affiliate Manager

• Own the design, delivery, and continuous improvement of Billtrust’s learning and development programs, including onboarding, manager effectiveness, skills-based learning pathways, and leadership readiness initiatives across all levels and geographies.
• Evaluate onboarding effectiveness using data and employee feedback, iterating on program design to improve time-to-productivity and early employee experience metrics.
• Leverage AI authoring tools and co-worker agents to accelerate content development, personalize learning pathways, and scale program delivery without proportional headcount growth, using the Dayforce LMS and LinkedIn Learning as core platforms.
• Partner with HRBPs and functional leaders to assess capability gaps, prioritize development investments, and translate business needs into scalable learning solutions.
• Lead the strategy and operational execution of Billtrust’s performance review cycles, ensuring processes are equitable, efficient, and tied to meaningful development outcomes, including succession planning, high-potential identification, and individual development planning.
• Design and manage employee survey programs (engagement, onboarding, exit), synthesizing results with AI-assisted analytics to surface actionable insights for HR leadership and business partners.
• Build and maintain the tools, resources, and manager enablement content that support consistent, high-quality talent conversations, using AI to streamline documentation, calibration prep, and program communications.
• Own Billtrust’s internal employee recognition platform end-to-end, managing the roadmap, adoption strategy, program design, and measurement of impact on engagement and culture health.
• Champion and operationalize Billtrust’s values and culture initiatives, including global recognition programs, values activation campaigns, and connection-building experiences that reflect Billtrust’s identity across a distributed, multi-country workforce.
• Manage the full program lifecycle for People initiatives, from scoping and stakeholder alignment through execution, communication, and retrospective, ensuring on-time delivery and measurable outcomes.
• Build and maintain a People programs calendar, coordinating across HR, Internal Comms, and business stakeholders to ensure initiatives land with clarity and at the right moments in the employee experience.

Senior Talent and Culture Partner

Sales

• Support the development and execution of onboarding and ever-boarding programs across GTM teams
• Contribute to building structured learning paths and certification programs to reinforce product knowledge, skills, and methodology
• Facilitate live and virtual training sessions, including in-person onboarding weeks in Nashville
• Help maintain and update enablement content such as playbooks, talk tracks, objection handling guides, and product training resources
• Partner with Sales Managers to reinforce key behaviors through coaching frameworks, ongoing education, and reinforcement programs
• Support the rollout of product launches, go-to-market initiatives, and sales methodology adoption (e.g., MEDDPICC)
• Assist in the administration and optimization of enablement tools including DemandBase, Mindtickle Gong, Outreach, LinkedIn Sales Navigator, and ZoomInfo
• Gather feedback and track program impact, using ramp time, performance trends, and rep engagement to guide improvements
• Collaborate cross-functionally to align training efforts with broader revenue goals and initiatives

Senior Sales Trainer

Manager

• Lead and manage a cross-functional delivery POD composed of Project Managers, Business Analysts, and Application Support Engineers, ensuring alignment across disciplines to deliver client implementations on time and within scope
• Hire, coach, mentor, and develop team members across multiple disciplines including project management, business analysis, and application support engineering, fostering career growth and professional development within the POD
• Facilitate process improvement and adherence across the POD by partnering with solution architects, process standards teams, and technical leadership to ensure consistent delivery methodologies and quality standards
• Manage and oversee POD workload across project management, requirements analysis, data mapping, template design, and application support activities, ensuring balanced utilization and timely delivery without needing to perform each function directly
• Utilize relevant implementations experience and knowledge to actively identify areas of improvement and operational efficiencies across the consolidated POD structure, enabling scalable delivery and reduced reliance on siloed handoffs
• Manage a seamless handoff of clients to the support organization when appropriate, coordinating across all POD disciplines to ensure continuity
• Actively drive growth of the professional services business consistent with overall growth of the company, leveraging the consolidated POD model to increase capacity and throughput
• Reduce average implementation time in line with corporate objectives by driving cross-functional collaboration and removing bottlenecks between disciplines within the POD
• Consistently improve the accuracy of bids and the delivery of services within forecasted hours by coordinating estimates and resource planning across all POD disciplines
• When appropriate, help build a professional services partner channel to assist in surge requirements across any of the POD’s functional areas
• Serve as the primary escalation point for client delivery issues across the POD, collaborating with solution and process standards teams and technical leadership to resolve complex challenges

Delivery Manager

Program Manager

• Own and manage large-scale, customer-facing programs involving multiple project teams, product teams, phases, partners, customer representatives, and third parties—serving as the primary customer relationship owner throughout.
• Lead all external customer communication and engagement, setting clear expectations around project timelines, milestones, and deliverables.
• Build and maintain trusted relationships with customer stakeholders at all levels, proactively communicating project status, risks, and decisions with transparency and confidence.
• Serve as the customer’s internal advocate, deeply understanding their goals and ensuring all configuration, product setup, and internal effort is prioritized and executed on their behalf.
• Handle direct client communications and escalations in a productive, solution-oriented manner that preserves trust and momentum.
• Work with internal teams to develop and maintain comprehensive, coordinated project plans using project management software, executing all stages of implementation with the customer experience at the center.
• Partner with product teams, system integrators, partners, and customers to resolve conflicts or concerns during project execution, ensuring customers remain informed and confident throughout.
• Maintain oversight and full accountability for the quality and timeliness of all customer-facing and internal project deliverables.
• Own and drive projects end-to-end—including customer stakeholder engagement, scope definition, and project scheduling—ensuring the customer voice is represented at every stage.
• Use AI tools to maintain program clarity, surface risks proactively, and keep stakeholders aligned across complex, multi-team engagements.
• Be an active leader in the organization, proactively identifying process gaps and implementing scalable solutions that improve the customer experience.
• Foster a collaborative, cross-functional culture and successfully influence internal teams to prioritize customer outcomes.
• Quickly learn and maintain deep knowledge of Billtrust’s organizational structure, product offerings, and configuration options in order to credibly represent capabilities to customers.

Senior Program Manager, Product

Account Executive

• Manage and grow relationships within an assigned portfolio of corporate accounts, driving expansion and increased product adoption across departments and locations.
• Lead strategic conversations with senior stakeholders in Finance, IT, and Procurement to align Billtrust solutions with initiatives like process automation, cost savings, and improved cash flow.
• Deliver impactful product presentations and demos that reflect the customer’s industry, pain points, and growth plans.
• Partner closely with Customer Success, Implementation, Product, and Marketing to ensure value realization and exceptional service.
• Develop and execute account plans that align Billtrust capabilities to customer goals and evolving business needs.
• Understand the customer’s operational environment, including their ERP systems, workflows, and reporting requirements.
• Share customer insights with internal teams to help inform product strategy and service delivery enhancements.
• Support contract renewals and lead commercial discussions, including procurement coordination and negotiation of deal terms.

Executive Assistant

Senior Talent and Culture Partner

Senior Sales Trainer

Delivery Manager

Senior Program Manager, Product

Customer Account Executive – Enterprise