Billtrust

Vice President

• Plan, direct, coordinate, and oversee operations activities related to Billtrust products and Payment Programs, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization
• Promote an increase in departmental productivity and efficiency, effectiveness, and overall profitability through vendor relationships, internal coordination, active monitoring of team activities, and continuous process improvement
• Drive innovation and appropriate use of new technologies, fintech/banking partners, and/or internal platforms to ensure best in class operations in payment services for customers, partners, as well as potential new revenue-generating opportunities
• Architect and execute operational transformation initiatives to enhance efficiency, reduce manual processes, and drive straight-through processing rates across all payment types.
• Establish and monitor key performance indicators (KPIs) including transaction success rates, settlement accuracy, processing times, fraud rates, and customer satisfaction metrics
• Lead efforts to ensure enterprise-wide compliance with all applicable regulations including PCI DSS, NACHA Operating Rules, card network policies (Visa, Mastercard), ACH regulations, wire transfer requirements, and emerging payment rails
• Lead enterprise risk assessments and manage business continuity planning for payment operations. Ensure 24/7/365 operational readiness for real-time payment processing requirements.
• Create strategic vision and collaborate with senior and/or executive leadership to define and ensure success of strategy in alignment with organizational objectives
• Serve as an escalation point for highly complex, priority issues. Provide direction and guidance to assist with successful resolution
• Collaborate with product and development teams, providing insight related to payment operations, card network rules, third party vendors, etc.
• Build, lead, and develop high-performing payment operations organization spanning multiple functional areas and layers.

Vice President, Payment Programs

Sales Development Rep

• As a Sales Development Representative, you will support Billtrust by engaging new enterprise accounts through prospecting and program strategies.
• You’ll cultivate new opportunities with the right people at the right companies to support the Billtrust sales team in achieving our booking targets.
• You will be supported by a structured onboarding process, peer and manager coaching, and ongoing guidance from sales executives and field leadership.
• You’ll collaborate with regional sales executives, program managers, and field leadership on strategies to effectively engage target accounts and convert them into interested buyers.
• Learn and convey Billtrust value proposition through appropriate messaging and customer stories.
• Execute program strategies by following up with prospects promptly to schedule meetings for the Billtrust sales executives.
• Learn the Billtrust buyer’s journey, activities and entry/exit criteria to develop a holistic view of the overall pipeline.
• Hone your communication skills by working with internal coaches on cold calling, personalized emailing and objection handling.
• Engage prospects during your calls by demonstrating active listening skills and asking meaningful questions to gather preliminary information.
• Collaborate with Billtrust sales executives on prospecting plans to engage accounts.
• Hit predefined program conversion rates through cadence adherence and a tight feedback loop.
• Participate in weekly role-playing exercises to improve conversations with different personas and verticals.
• Achieve certification in predefined product training.

Sales Development Representative

Performance Marketing

• Develop and execute paid media strategies, analyzing and optimizing campaign performance, managing retargeting programs, and ensuring alignment with the buyer journey.
• Manage paid digital programs across LinkedIn, Google Ads, Demandbase, and G2, focusing on spend efficiency, performance, and measurable ROI.
• Execute and monitor comprehensive SEO strategies, including technical and on-page optimization (metadata, content, site tags), using tools such as SEMrush, Google Search Console, and GA4 to track performance and identify improvement opportunities.
• Monitor advertising spend versus budget and collaborate with internal and external partners to maximize return on ad spend (ROAS) and overall channel efficiency.
• Partner with Marketing Operations to build, launch, and measure campaigns in Marketo and Salesforce, ensuring accurate tracking, attribution, and data integrity.
• Analyze campaign data to measure performance, identify optimization opportunities, and provide regular reporting on pipeline impact, conversion rates, and ROI.
• Plan, execute, and optimize integrated demand generation campaigns that drive awareness, engagement, and pipeline growth across digital and offline channels.
• Collaborate with product marketing and content teams to align campaign strategy, messaging, and offers to buyer personas, industry verticals, and funnel stages.
• Stay informed on digital marketing advancements, including generative AI, predictive analytics, and automation, and recommend strategies to enhance campaign effectiveness and scalability.

Demand Generation Manager – Paid Media

Billing Specialist

• Own end-to-end billing operations, ensuring accuracy and timeliness of monthly invoices across multiple billing models.
• Manage and respond to billing inquiries via the shared inbox, reducing response time and backlog.
• Research and resolve complex billing discrepancies by reconciling customer data, contracts, and internal records.
• Process contract-driven changes such as adjustments, credits, rebills, and cancellations.
• Review contracts and order forms to translate terms into appropriate billing actions.
• Collaborate cross-functionally to support the onboarding and billing of new customer agreements.
• Monitor and maintain data integrity within billing systems; escalate systemic issues as needed.
• Identify and implement opportunities for process automation and workflow optimization.
• Document billing processes, SOPs, and changes to maintain accurate operational guides.
• Support financial reporting, monthly close, internal audits, and ad hoc data analysis as required.
• Participate in cross-functional meetings to communicate billing trends, risks, and improvement ideas.

Billing Analyst

Account Executive

• Manage full-cycle sales efforts, building relationships with executive stakeholders and closing new business for Billtrust’s SaaS order-to-cash and payments solutions.
• Develop and execute sales strategies to achieve revenue goals and drive growth within the Transportation vertical.
• Identify and prospect new clients through outreach, referrals, networking, and industry channels.
• Deliver engaging presentations and product demonstrations that highlight the business impact of Billtrust’s solutions.
• Build and nurture relationships with VP and C-Level decision makers and key stakeholders.
• Partner with Pre-Sales, Marketing, Sales Development, and Sales Ops to manage leads and build strong deal flow.
• Collaborate cross-functionally with Product, Services, and Customer Success teams to ensure client needs are addressed.
• Track market trends, competitor offerings, and customer feedback to identify new opportunities.

Sales Executive, Transportation

• Support Billtrust by engaging new enterprise accounts through prospecting and program strategies
• Cultivate new opportunities with the right people at the right companies to support the Billtrust sales team in achieving booking targets
• Be supported by onboarding, peer and manager coaching, and guidance from sales executives and field leadership
• Collaborate with regional sales executives, program managers, and field leadership on engagement strategies
• Learn and convey Billtrust value proposition through appropriate messaging and customer stories
• Execute program strategies by following up with prospects promptly to schedule meetings for the Billtrust sales executives
• Learn the Billtrust buyer’s journey, activities and entry/exit criteria to develop a holistic view of the overall pipeline
• Hone communication skills with coaching on cold calling, personalized emailing and objection handling
• Engage prospects by demonstrating active listening skills and asking meaningful questions to gather preliminary information
• Collaborate with Billtrust sales executives on prospecting plans to engage accounts
• Hit pre-defined program conversion rates through cadence adherence and a tight feedback loop
• Participate in weekly role-playing exercises to improve conversations with different personas and verticals
• Achieve certification in pre-defined product training

Sales

• Lead & Inspire: Motivate, coach, and develop a team of sales professionals to consistently achieve quota and exceed revenue goals. Provide ongoing performance feedback, mentorship, and professional development.
• Drive Strategy: Build and execute scalable sales strategies that maximize pipeline coverage, market penetration, and customer acquisition. Partner with leadership to define goals and set operational rhythm.
• Win Complex Deals: Guide your team through long, multi-stakeholder enterprise sales cycles. Support strategic deal execution and coach reps on consultative, value-based selling approaches.
• Customer Engagement: Build executive-level relationships with prospects and customers, deeply understanding their business challenges and positioning our SaaS solutions as transformational.
• Sales Operations & Insights: Monitor performance across key metrics (pipeline health, conversion, revenue attainment). Identify improvement areas and implement data-driven strategies to optimize effectiveness.
• Cross-Functional Collaboration: Partner with product, marketing, and customer success teams to align go-to-market efforts and ensure seamless customer outcomes.
• Market Expertise: Stay ahead of industry trends, competitive landscape, and emerging technologies to differentiate our solutions and position us as the partner of choice.

Vice President, Payment Programs

Sales Development Representative

Demand Generation Manager – Paid Media

Billing Analyst

Sales Executive, Transportation

Sales Development Representative

Manager, Sales (Transportation)