Big Brothers Big Sisters of America

Director, Human Resources

Big Brothers Big Sisters of America

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Lead

About the role

  • Manage and hold accountabilities for all aspects of payroll including electronic timekeeping and reporting, ensuring accuracy and timeliness in timesheet submissions, computing wages and deductions, and processing against a semi-monthly schedule
  • Serve as the point of contact for all payroll inquiries and tax-related issues
  • Oversee the HRIS (data management, troubleshooting, reports/dashboards, system upgrades) and ensure data integrity and user support
  • Lead administration of workers’ compensation, insurance audits, and related reporting requirements
  • Direct all benefits administration, including vendor relationships, open enrollment, reconciliation of billing, and employee communications
  • Identify cost-saving opportunities and maintain compliance with all benefits regulations
  • Conduct compensation benchmarking and market analysis to inform salary structures and role leveling
  • Support the planning and execution of total rewards programs, including wellness initiatives, retirement plans, and employee recognition efforts
  • Partner with the VP, HR to drive a workplace culture of trust, collaboration, and accountability
  • Serve as a liaison to the Employee Engagement Committee and implement feedback loops to strengthen morale, recognition, and internal communication
  • Work closely with the HR Generalist and people managers to provide performance management guidance and resolution to line management
  • Manage first-tier employee relations issues and performance improvement plans
  • Ensure legal compliance by monitoring and implementing applicable human resource local, state and federal requirements, conducting investigations, and maintaining records
  • Develop, implement, and maintain employee policies and procedures; lead annual handbook updates
  • Manage HR data systems and employee records across the employee lifecycle
  • Provide KPI reports and trend analysis to the VP, People & Culture
  • Advise and coach people managers on employee relations, feedback conversations, documentation, and performance challenges
  • Facilitate all staff meetings and prepare the required materials
  • Manage related and other duties as assigned in support of department and business needs

Requirements

  • Bachelor’s Degree with a Business or Human Resources focus or equivalent work experience
  • Professional Certification in Human Resources, HR Management preferred
  • 5-10 years progressive HR experience
  • At least 3+ years experience managing payroll, HRIS, benefits
  • Direct experience in UKG highly preferred, but not required
  • Ability to work independently in achieving results consistently on deadline
  • Proven experience developing and implementing talent programs
  • Supervisory experience required
  • Experience with Human Resources Information Systems (HRIS)
  • Experience with Talent Acquisition System (ATS)
  • Excellent verbal and written communication skills
  • Strong interpersonal skills and ethics
  • Knowledge of HR federal laws and regulations
  • Ability to manage complex, highly confidential data and matters with high attention to detail
  • Advanced MS Outlook, Word, Excel, and PowerPoint