Big Brothers Big Sisters of America

Account Manager

• Advances priority partnerships by coordinating executive and team-level engagement that moves partnerships from discussion to action.
• Manages the CIO’s calendar and related administrative support for ongoing strategic projects and priorities.
• Serves as a liaison between the CIO, PI leadership, internal teams, and external partners to align meeting objectives, participants, and materials.
• Prepares agendas, briefing context, and materials to ensure partnership meetings—especially those led by the CIO—are productive and outcome-driven.
• Tracks partnership commitments, decisions, and milestones; coordinates follow-up and next steps across the PI team.
• Identifies stalled progress, scheduling bottlenecks, or missing inputs and flags them to Directors or PI leadership with recommended actions.
• Maintains accurate partnership documentation, timelines, and task tracking within established project management systems.
• Coordinates meetings within the Program & Impact team, across various departments and with external stakeholders (agency leaders, consultants, etc.).
• Distributes documents, information, instructions, and other resources to ensure both internal and external stakeholders have tools and resources to be effective.
• Documents progress against project plan, updates leaders, and identifies implications for the overall project and connections to other ongoing projects/grants.
• Serves as a primary point of contact for projects when multiple units are involved with the same project to ensure effective and synergistic team actions.
• Communicates consistently and clearly with Project Leads, team members, and other key stakeholders to keep the projects on track.
• Proactively identifies potential stakeholders for involvement in projects and recommends when and how others can make meaningful contributions to a project’s success.
• Offers high-level customer service and customer-focused problem-solving that builds trust and ensures more effective project implementation.
• Demonstrates commitment to BBBSA’s shared leadership competencies and organizational values.
• Provides consistent follow-up regarding assigned projects and after meetings.
• Cultivates an environment where all team members feel valued, included, and empowered to achieve their potential.
• Manages related and other duties as assigned in support of department and business needs.

Partnerships Coordinator – Fellowship

Vice President

• Translate program strategy and enterprise priorities set by the CIO into clear, executable plans across Grant Implementation and Program Development & Partnerships.
• Integrate these functions into a cohesive operating system that supports program adoption, scale, and quality.
• Establish consistent processes, operating rhythms, and decision-making structures that enable predictable execution and reduce fragmentation.
• Sequence and prioritize initiatives to focus resources on the highest-impact work aligned with BBBSA’s strategic goals.
• Identify risks and implementation barriers early and proactively address them to maintain momentum.
• Ensure the national office consistently delivers high-quality program guidance, tools, and supports that BBBS agencies can trust and use.
• Strengthen adoption of new and evolving program models by aligning design, funding, and implementation support.
• Oversee the execution of grant-funded program work to ensure deliverables are met and learning is captured.
• Ensure programs are designed and supported in ways that enable agencies to reach youth who need us most, across diverse contexts.
• Monitor implementation quality and address gaps that slow scale or limit impact.

Partnerships Coordinator – Fellowship

Vice President – Programs