Big Brothers Big Sisters of America

Manager

• Overseeing executive and national office administration
• Key partner relationship management
• Travel for the CEO, and additional tasks that support efficiency and ease in the CEO’s leadership of national priorities
• Design and implement a Salesforce-based CRM strategy to support the CEO's proactive relationship management with donors, board members, partners, and key stakeholders
• Partner with the Chief of Staff and executive team to translate relationship priorities into CRM workflows, contact lists, and outreach cadences
• Create and manage a moves management pipeline to track the status and next steps for high-priority relationships across fundraising, advocacy, and partnership goals
• Train and support staff who contribute to CRM data, establishing data hygiene standards and input protocols
• Collaborate effectively across the organization to project manage CEO engagements including BBBS agencies and CEO-led thought leadership convenings
• Lead integration and planning for cross-functional CEO engagements with internal and external stakeholders to deliver maximum impact
• Work in close partnership with the Chief of Staff to provide collaborative oversight and seamless coordination of executive office activities
• Oversee and provide support as needed in Executive Office Project management
• Work in collaboration with the Chief of Staff to align, manage and maximize the CEO’s travel schedule, meetings, deliverables, and engagements
• Work in close partnership with the CEO on deliverables related to stewardship and alignment for BBBSA Board members and meetings
• Work in close coordination with the executive office team on briefing and preparation regarding CEO executive visibility engagements
• Support the CEO in executing priorities, working on and at times leading strategic and priority projects
• Represent the executive office to ensure staff, partners and visitors are received warmly on behalf of the CEO, virtually and in person, and that all requests/messages to or from the CEO are rapidly addressed

Senior Manager, Executive Office

Project Manager

• Manages the Chief Impact Officer’s calendar and related administrative support for ongoing strategic projects and priorities.
• Serves as a liaison between the Chief Impact Officer, Program & Impact leadership, internal teams, and external partners to align meeting objectives, participants, and materials.
• Assists with advancing priority partnerships by scheduling, organizing, and supporting executive and team collaboration.
• Prepares agendas, briefing context, and materials to ensure partnership meetings—especially those led by the Chief Impact Officer—are productive and outcome-driven.
• Tracks partnership commitments, decisions, and milestones; coordinates follow-up and next steps across the Program & Impact team.
• Identifies stalled progress, scheduling bottlenecks, or missing inputs and flags them to Directors or Program & Impact leadership with recommended actions.
• Maintains accurate partnership documentation, timelines, and task tracking within established project management systems.
• Coordinates meetings within the Program & Impact team, across various departments and with external stakeholders (agency leaders, consultants, etc.).
• Distributes documents, information, instructions, and other resources to ensure both internal and external stakeholders have tools and resources to be effective.
• Documents progress against project plan, updates leaders and identifies implications for the overall project and connections to other ongoing projects/grants.
• Serves as a primary point of contact for projects when multiple units are involved with the same project to ensure effective and synergistic team actions.
• Communicates consistently and clearly with Project Leads, team members, and other key stakeholders to keep the projects on track.
• Proactively identifies potential stakeholders for involvement in projects and recommends when and how others can make meaningful contribution to a project’s success.
• Offers high-level customer service and customer focused problem-solving that builds trust, and ensures more effective project implementation.
• Cultivate an environment where all team members feel valued, included, and empowered to achieve their potential.

Project Coordinator, Program and Impact

Systems Engineer

• Analyzing business requirements, designing, and implementing Salesforce solutions
• Leading Salesforce initiatives to drive business growth
• Provide ongoing support to business stakeholders and end users on Salesforce functionality and best practices
• Design and implement Salesforce solutions and functionalities
• Elicit business requirements directly from stakeholders
• Review, analyze and evaluate business systems, models, requirements, and needs
• Identify opportunities for process improvement and optimization within Salesforce and related systems
• Define requirements and convert them into workable user stories
• Prepare key documentation such as user stories, business processes, process flow analysis
• Participate in pre-project engagements with the Product Development Team, business stakeholders, and vendors
• Lead Salesforce initiatives, including managing project timelines and resources
• Effectively facilitate and manage business stakeholder-related meetings and workshops

Senior Manager, Executive Office

Project Coordinator, Program and Impact

Salesforce Business Systems Analyst