Big Brothers Big Sisters of America

Human Resources

• Manage and hold accountabilities for all aspects of payroll including electronic timekeeping and reporting, ensuring accuracy and timeliness in timesheet submissions, computing wages and deductions, and processing against a semi-monthly schedule
• Serve as the point of contact for all payroll inquiries and tax-related issues
• Oversee the HRIS (data management, troubleshooting, reports/dashboards, system upgrades) and ensure data integrity and user support
• Lead administration of workers’ compensation, insurance audits, and related reporting requirements
• Direct all benefits administration, including vendor relationships, open enrollment, reconciliation of billing, and employee communications
• Identify cost-saving opportunities and maintain compliance with all benefits regulations
• Conduct compensation benchmarking and market analysis to inform salary structures and role leveling
• Support the planning and execution of total rewards programs, including wellness initiatives, retirement plans, and employee recognition efforts
• Partner with the VP, HR to drive a workplace culture of trust, collaboration, and accountability
• Serve as a liaison to the Employee Engagement Committee and implement feedback loops to strengthen morale, recognition, and internal communication
• Work closely with the HR Generalist and people managers to provide performance management guidance and resolution to line management
• Manage first-tier employee relations issues and performance improvement plans
• Ensure legal compliance by monitoring and implementing applicable human resource local, state and federal requirements, conducting investigations, and maintaining records
• Develop, implement, and maintain employee policies and procedures; lead annual handbook updates
• Manage HR data systems and employee records across the employee lifecycle
• Provide KPI reports and trend analysis to the VP, People & Culture
• Advise and coach people managers on employee relations, feedback conversations, documentation, and performance challenges
• Facilitate all staff meetings and prepare the required materials
• Manage related and other duties as assigned in support of department and business needs

Director, Human Resources