BetterUp

Communications

• Lead change communications strategy for major enterprise deployments, designing narratives and messaging architectures that inspire adoption and alignment.
• Map stakeholders and cascade paths, identifying champions and skeptics, and designing strategies that build trust across complex organizations.
• Develop and deliver campaigns across multiple channels (email, live events, digital platforms, executive forums) with quality and consistency that earns credibility.
• Equip managers and frontline leaders with toolkits, talking points, and coaching to act as multipliers of change.
• Sense and adapt in real time—establish listening loops and use insights to refine messaging and interventions.
• Integrate with cross-functional teammates to ensure strategy, comms, and data insights reinforce one another.
• Balance spikes in intensity—owning launch campaigns and events while planning for sustainable delivery across the adoption journey.

Strategic Communications and Change Lead

Operations

• Define key Labs service categories and maintain a menu of offerings to support sales and solutioning
• Scope research engagements in partnership with account teams, including pricing, complexity, and resource fit
• Represent Labs services in client meetings or enable the field to do so confidently
• Own and manage intake for all Labs research and service requests, including high-stakes relationships with customers, scientific advisors, and internal stakeholders
• Lead end-to-end project management for high-complexity research engagements, from planning and IRB approval to launch, rollout, and wrap-up
• Coordinate closely with account teams to align research with broader partner strategies
• Coordinate resources (people, systems, time) required to execute research at scale
• Advocate for research needs across internal functions (e.g., product, engineering, legal, coach ops)
• Escalate risks, drive clarity, and ensure timely execution across all Labs workstreams
• Maintain centralized visibility into all Labs research: past, present, and planned; track study designs, timelines, outcomes, and leads across the Labs portfolio
• Maintain visibility into where services have been deployed, including usage, satisfaction, and business impact; report outcomes and key learnings to leadership and go-to-market teams
• Identify and surface findings that can be reused, published, or repurposed to amplify Labs’ scientific impact
• Continuously refine Labs processes, materials, and offerings based on internal and external feedback

Lab Operations Manager

Customer Success Manager

• Ensure customers and members receive full value from the BetterUp platform and experience
• Drive customer value, adoption, and measurable/perceived value to create business cases for renewals and expansions
• Serve as clients’ key strategist, consultant, and growth planner
• Partner with Account Management and Implementation teams to drive adoption and deliver on value
• Build rapport and expand customer/executive sponsorship; create new champions and foster existing relationships
• Align BetterUp solutions and internal resources to support each customer’s needs
• Champion account health, act on early warning signals, and escalate appropriately
• Create thoughtful, value-based business recommendations and advise on customizations balancing ROI, scale, and time to market
• Drive problem-solving and risk mitigation strategies with cross-functional partners; quarterback customer-centric projects or customizations
• Manage relationships with program sponsors and day-to-day partners while teaming with Global Account Partners to expand relationships
• Understand customer strategy and challenges; align BetterUp’s Human Transformation Platform with customer outcomes
• Contribute to product evolution, product marketing, and internal/customer best practices
• Travel up to 20% as required

Enterprise Customer Success Manager

Machine Learning Engineer

• BetterUp is a human-transformation coaching company focused on AI-enhanced coaching experiences
• Product-minded machine learning engineer role to shape the future of AI in coaching
• Design and deliver state-of-the-art Generative AI systems and experiences that set the standard for quality, engagement, and trust in coaching
• Mentor and elevate engineers at all levels through technical guidance, code and design reviews, and thought partnership
• Collaborate deeply with cross-functional partners across product, research, design, and engineering to ship and scale AI coaching products
• Shape direction and scope by developing a deep understanding of customer needs and translating them into technical strategy and product roadmaps
• Stay ahead of the curve in Generative AI research and practice, and lead conversations on responsibly bringing emerging technologies into production

Staff Machine Learning Engineer, AI Product and Platform

Human Resources

• BetterUp is a coaching and human transformation company focused on employee development
• Senior HRIS Business Partner responsible for Workday and HR technology configuration, optimization, and daily operation
• Own configuration, maintenance, and troubleshooting of Workday and other HR tools, including workflows, security roles, and permissions
• Manage end-to-end lifecycle transactions and integrations across Workday and connected systems
• Own access controls, role-based permissions, and audit logging to ensure security and compliance
• Partner with IT and HR Ops to troubleshoot issues and implement system enhancements
• Lead adoption of AI-powered tools and automation to improve workflows and reduce manual tasks
• Maintain audit-ready documentation of system configuration, workflows, and change management
• Collaborate with Total Rewards, Talent, and HR Ops to enhance reporting, workflows, and employee-facing tools
• Support SOX controls and compliance through structured tracking and documentation
• Serve as primary executor in HR systems space and help scale processes as the company grows

Senior HRIS Business Partner

Data Scientist

• Partner with Product squads to design measurement strategies, define success metrics, and ensure data-driven decision making across the product development lifecycle
• Collaborate with Engineering to instrument new product features and build datasets that enable deep user behavior analysis and product performance monitoring
• Leverage GenAI tools to accelerate insight generation, automate routine analyses, and explore innovative approaches to understanding unstructured user feedback and behavioral patterns
• Champion data literacy and AI-powered analytics across product teams, training partners on both traditional self-service tools and emerging GenAI capabilities for hypothesis generation and insight discovery
• Own and evolve product analytics infrastructure in Looker, including building self-serve dashboards, defining key dimensions, and ensuring data quality across product metrics
• Design and analyze A/B tests and product experiments, translating results into clear recommendations for product optimization and feature development
• Conduct deep-dive analyses to understand user journeys, identify friction points, and uncover growth opportunities that directly inform product roadmaps
• Build standardized KPI frameworks and automated reporting to monitor product ecosystem health, user engagement, and feature adoption
• Translate complex analytical findings into compelling narratives for cross-functional stakeholders and executive leadership

Senior Product Data Scientist

Platform Engineer

As a Staff Data Platform Engineer at BetterUp, you will have the opportunity to leverage your expertise, passion, and drive to craft robust, scalable data systems which will directly impact the lives and well being of thousands of workers across the world. BetterUp is the global leader in virtual professional coaching, combining world-class coaching with AI technology and behavioral science to deliver personalized behavior change at scale. Our mission is to help people everywhere live with greater clarity, purpose, and passion and since our founding in 2013, we have pioneered transformation and peak performance for individuals and organizations.\nYou will be joining a small team responsible for architecting, building, and maintaining the scalable, enterprise-grade data systems that power our data products and capabilities. You’ll straddle the worlds of DataOps, MLOps, and Infrastructure, enabling both the next generation of analytics functionality and an AI Platform to fuel our AI-driven product innovation.\nYou will collaborate with stakeholders across the business, understanding their data problems and ultimately unlocking data enablement through centralized standardization of tooling and processes, all with enterprise-grade best practices in mind for security, privacy, and governance. You will deliver high-quality, systems-oriented technical solutions which are both fit for today and ready for tomorrow.\nIf the idea of having real impact from your work, of giving people the platform to unlock true personal growth and transformation deeply resonates with you, and if you have a core belief that a strong data foundation is fundamental to building great products, come talk to us!