Staff Machine Learning Engineer, AI Product and Platform

BetterUp

full-time

Posted on: 8/30/2025

Location: California, District of Columbia, Illinois, New York • 🇺🇸 United States

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About the role

BetterUp is a human-transformation coaching company focused on AI-enhanced coaching experiences
Product-minded machine learning engineer role to shape the future of AI in coaching
Design and deliver state-of-the-art Generative AI systems and experiences that set the standard for quality, engagement, and trust in coaching
Mentor and elevate engineers at all levels through technical guidance, code and design reviews, and thought partnership
Collaborate deeply with cross-functional partners across product, research, design, and engineering to ship and scale AI coaching products
Shape direction and scope by developing a deep understanding of customer needs and translating them into technical strategy and product roadmaps
Stay ahead of the curve in Generative AI research and practice, and lead conversations on responsibly bringing emerging technologies into production

7+ years as an ML engineer and 3+ years of hands-on experience building and shipping products on top of leading LLMs
Proven track record designing, implementing, and evaluating LLM outputs
Experience fine-tuning smaller models or adapting foundation models to improve quality, engagement, and scalability
Background at a leading AI research lab or equivalent experience staying at the forefront of Applied ML/AI, GenAI, with strong software engineering skills and a deep understanding of LLM internals
A high degree of initiative and ownership, combined with the ability to navigate ambiguity and adapt quickly to change
Experience working collaboratively in a cross-functional team and with people at all levels in an organization
Alignment with BetterUp's mission of enabling individuals to maximize their potential
Ability to communicate complex ideas effectively to both technical and non-technical audiences, verbally and in writing
A passion for continuous learning, customer empathy, and a desire to innovate within a fast-paced environment.