BetterUp

Lab Operations Manager

BetterUp

full-time

Posted on:

Origin:  • 🇺🇸 United States • California, District of Columbia, Illinois, New York

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Salary

💰 $122,000 - $192,000 per year

Job Level

Mid-LevelSenior

About the role

  • Define key Labs service categories and maintain a menu of offerings to support sales and solutioning
  • Scope research engagements in partnership with account teams, including pricing, complexity, and resource fit
  • Represent Labs services in client meetings or enable the field to do so confidently
  • Own and manage intake for all Labs research and service requests, including high-stakes relationships with customers, scientific advisors, and internal stakeholders
  • Lead end-to-end project management for high-complexity research engagements, from planning and IRB approval to launch, rollout, and wrap-up
  • Coordinate closely with account teams to align research with broader partner strategies
  • Coordinate resources (people, systems, time) required to execute research at scale
  • Advocate for research needs across internal functions (e.g., product, engineering, legal, coach ops)
  • Escalate risks, drive clarity, and ensure timely execution across all Labs workstreams
  • Maintain centralized visibility into all Labs research: past, present, and planned; track study designs, timelines, outcomes, and leads across the Labs portfolio
  • Maintain visibility into where services have been deployed, including usage, satisfaction, and business impact; report outcomes and key learnings to leadership and go-to-market teams
  • Identify and surface findings that can be reused, published, or repurposed to amplify Labs’ scientific impact
  • Continuously refine Labs processes, materials, and offerings based on internal and external feedback

Requirements

  • Master’s or PhD in behavioral science, data science, public health, or a related field (preferred)
  • Prior experience in lab operations, research program management, or study coordination
  • Familiarity with research design, timelines, deliverables, and working with scientists
  • Comfort with managing customer-facing research services or consulting engagements
  • Highly organized and detail-oriented; able to manage complex cross-functional initiatives
  • Strong analytical thinking and strategic judgment
  • Ability to scope work, price and frame service offerings, and match delivery to capacity
  • Excellent communication skills—able to translate research to internal and external audiences
  • Comfortable driving work forward with limited oversight; independently identifies and solves problems
  • Confident and credible in client-facing settings, including executives and strategic partners
  • Skilled at working with account teams, navigating enterprise environments
  • Experience managing internal relationships across product, legal, science, and leadership
  • Able to build trust with scientific advisors and represent the research agenda with nuance
  • High conscientiousness and personal ownership over outcomes
  • Naturally collaborative and comfortable leading cross-functional execution
  • Flexible and adaptable; thrives in ambiguous, high-stakes environments
  • Able to realistically commute to one of the listed HUB metro areas at least two days a week