Better

Training Specialist

Better

full-time

Posted on:

Location Type: Office

Location: Irving • Texas • 🇺🇸 United States

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Salary

💰 $65,000 - $80,000 per year

Job Level

JuniorMid-Level

About the role

  • Facilitate live and virtual training sessions for new and experienced sales professionals
  • Teach mortgage fundamentals, Tinman workflows, compliance basics, and borrower engagement skills
  • Sales coach production roles (objection handling, disclosures, rate conversations, etc.)
  • Track trainee performance with KPIs such as speed-to-competency, talk-to-app ratios, and borrower satisfaction
  • Collaborate with peers to innovate training activities, roleplays, and assessments
  • Embody and enforce team IMPACT (Integrity, Mastery, Presence, Accountability, Clarity, and Tenacity)

Requirements

  • 2+ years mortgage experience
  • Strong public speaking and facilitation skills (in-person and virtual)
  • Confidence managing groups and energizing audiences
  • Basic understanding of mortgage lifecycle or proven ability to learn complex technical systems quickly
  • Hands-on experience with Tinman or other LOS platforms (Encompass, Blend, Optimal Blue, Melo, Salesforce, LOLA, Ignite) is preferred
  • Mortgage industry experience (LC, LOA, processor, or operations) preferred
  • Corporate training, coaching, or instructional design background preferred
  • Sales training or customer-facing leadership experience preferred
  • Certifications (ATD CPLP, SAFE Act, coaching credentials) preferred
Benefits
  • Benefits eligibility effective DAY ONE
  • $0 medical plan premium offering coverage nationwide paired with our Health Savings Account that includes an employer contribution (*Additional Medical, dental, vision plan options also all with nationwide coverage)
  • Flexible PTO
  • Immediate virtual mental health support by licensed therapists for our employees and their eligible dependents age 6 and up; First few visits at no cost to you
  • Personalized care for every fertility and family care journey for our employees and their partner
  • Dependent care benefits (childcare and/or elder care costs) and commuter benefits both include a company match
  • Discount programs and perks including pet Insurance

ATS Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
mortgage fundamentalsTinman workflowscompliance basicsobjection handlingdisclosuresrate conversationsKPI trackingsales traininginstructional designcustomer-facing leadership
Soft skills
public speakingfacilitationgroup managementaudience engagementcollaborationinnovationcoachingaccountabilityclaritytenacity
Certifications
ATD CPLPSAFE Actcoaching credentials
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