Better

IT Support

• Overall responsibility for the service desk, ensuring that all the requests for the IT support are acted in accordance with service desk procedure and priorities.
• Support OS X and Windows users (e.g. software installs and VPN troubleshooting)
• Provision, manage, and repair of employee's laptops
• Facilitate Better employee onboarding and offboarding processes.
• Enforce best practices of office IT security
• Provision and support of VOIP telephony and telepresence equipment
• Support wired and wireless networks
• Create documentation for frequently asked questions
• Asset management and procurement
• Escalate to L2/L3 appropriately
• Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
• Perform user account management activities
• Escalate complex problems to appropriate support specialists
• Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products
• Troubleshoot client software and basic network connectivity problems
• Identify, evaluate and prioritize customer problems and complaints
• May train users and operators on a limited basis and/or may write training procedures
• Participate in on-going training and departmental development
• Routine maintenance updates with other IT staff and business units
• Create all required documentation including standards, configurations, and diagrams.

IT Support Technician, Life Cycle Management

Learning and Development

• Facilitate live and virtual training sessions for new and experienced sales professionals
• Teach mortgage fundamentals, Tinman workflows, compliance basics, and borrower engagement skills
• Sales coach production roles (objection handling, disclosures, rate conversations, etc.)
• Track trainee performance with KPIs such as speed-to-competency, talk-to-app ratios, and borrower satisfaction
• Collaborate with peers to innovate training activities, roleplays, and assessments
• Embody and enforce team IMPACT (Integrity, Mastery, Presence, Accountability, Clarity, and Tenacity)

Training Specialist

Full-stack Engineer

• Maintain and iterate our proprietary Loan Origination System with a focus on enhancing the digital mortgage origination process
• Collaborate with cross-functional teams to identify pain points and build automation tools and workflows
• Design and develop scalable, maintainable software utilizing a variety of technologies and programming languages
• Build and consume RESTful APIs to integrate internal systems and third-party services
• Work closely with product and compliance teams to gather requirements, provide technical insights, ensure technical solutions meet regulatory requirements and improve the digital mortgage origination experience
• Proactively identify and drive changes as needed for assigned codebase, and/or product areas
• Deploy and manage services on AWS, ensuring high reliability and performance
• Write clean, testable code and participate in peer code reviews

Senior Software Engineer

Human Resources

• Individual Contributor as part of the Global HR Shared Services team in India supporting India and US
• Processing back-end transactions related to General Employee Queries, Benefits, Payroll, Compensation and other departments
• Ensuring relevant SLAs are met
• Preparing and maintaining data for documentation
• Managing HR documentation, paperwork, and online and offline filing
• Supporting People Process logistics, ID card creation, insurance paperwork etc.
• Following up for closure on HR activities

HR Coordinator

Account Manager

• Communicating directly with Brokers and at times, customers to ensure an efficient and positive experience
• Serve as a point of contact for clients, answering questions and providing updates on the status of their application throughout the process.
• Conducting follow-up and follow-through communication with various third parties to ensure quick and efficient closings
• Proactively managing a pipeline in a timely, accurate and efficient manner, ensuring promptness in communicating with all internal and external parties
• Guiding borrowers from the point of underwriting approval to funding
• Reviewing open tasks, loan applications, Credit, Income, and Asset documents for completeness
• Navigating Suspense decisions and proposing resolutions to the Broker
• Adequately preparing loans for Final Underwriting Review
• Communicating with customers regarding requirement to close such as credit documentation, and compliance timing requirements to adhere with mortgage guidelines
• Ensure that all loan applications and processes comply with relevant lending regulations and Figure's internal guidelines
• Identifying ways in which we can improve Broker and customer experience

Wholesale Mortgage Account Manager

Analyst

• Thoroughly review mortgage loan applications to ensure completeness, accuracy, and compliance with company policies and regulatory standards.
• Verify borrower information, employment details, credit reports, and other relevant documentation.
• Act as a primary point of contact between borrowers, loan officers, underwriters, and other stakeholders.
• Communicate with clients to collect necessary documentation and address inquiries throughout the loan process.
• Prepare and organize loan files for submission to underwriting, ensuring all required documentation is included.
• Collaborate with underwriters to address any additional documentation needs or conditions.
• Monitor and manage loan processing timelines to ensure timely closings.
• Provide regular updates to all parties involved in the loan transaction.
• Ensure strict adherence to regulatory requirements, company policies, and industry best practices.
• Conduct quality assurance checks on loan files to identify and address any discrepancies.
• Identify and resolve issues or challenges that may arise during the loan processing stage.
• Collaborate with team members and other departments to overcome obstacles and ensure a smooth process.
• Adopts NEOs values in work behavior, decision making, contributions and interpersonal interactions.
• Promotes interdepartmental communication and culture.
• Lead, develop and motivate the team across all locations and operational functions.
• Continued focus to ensure all families (Internal and External) are receiving the best possible service.

Credit Analyst, Distributed Retail

Auditor

• Assist in the planning and execution of IT SOX compliance audits, including risk assessment, ITGC (IT General Controls) testing, and automated control testing.
• Collaborate with IT, Security, and Finance teams to assess, document, and evaluate IT controls supporting financial reporting.
• Review and evaluate IT processes and systems, ensuring alignment with SOX, COSO, and regulatory requirements.
• Support the creation and maintenance of SOX-ready IT documentation, including narratives, process flow diagrams, RCMs, and control descriptions.
• Perform testing of ITGCs (access controls, change management, operations monitoring) and application controls to assess design and operating effectiveness.
• Identify and communicate control deficiencies, assist with remediation recommendations, and track corrective actions.
• Prepare detailed work papers, audit evidence, and audit reports in accordance with professional standards.
• Stay current on emerging IT risks, regulatory changes, and industry best practices relevant to SOX compliance.

Senior IT SOX Auditor

Customer Success Manager

• Support clients after closing by staying connected and helping them navigate their financial journey in real estate and beyond
• Be a trusted advisor who listens, cares, and always keeps the client’s best interest first
• Maintain and strengthen connections with past clients to encourage repeat and referral business
• Identify opportunities to help clients save money, grow wealth, or reach new milestones
• Work closely with mortgage advisors, branch leaders, and partners to ensure clients receive the highest level of care
• Share insights and opportunities that add value to the client experience
• Be honest, dependable, and nurturing in every interaction
• Model the NEO commitment to transparency, trust, and excellence

Client Success Manager, Distributed Retail

Accounting Manager

Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:

- We’ve funded over $100 billion in loans for our customers, more than any other fintech
- Yahoo! Finance - Best Mortgage Lender for First Time Homebuyers of January 2025: Best lender for quick approval
- Yahoo! Finance - Best Mortgage Lenders of 2025: Best online mortgage lender
- Fintech Breakthrough Award: Best Lending Innovation Award
- Money Magazine - 8 Best Mortgage Lenders of 2025: Best for fast closing
- We are Forbes’ Best Online Mortgage Lender for 2023
- We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world

We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive.


Our Accounting team is hiring for a proactive and motivated Revenue Accounting Manager. The focus will be on revenue accounting for the different products of the business and working seamlessly across various departments to close the books timely and accurately. This role offers the unique opportunity to directly impact Better’s P&L by applying finance and accounting related findings to our financials.